Executech
OVERVIEW
We are a leading Managed Service Provider (MSP) seeking a dedicated Client Success Manager (CSM). At Executech we call them Partner Success Manager (PSM). The PSM will serve as the primary point of contact for partners, ensuring their satisfaction, retention, and growth by identifying pain points, understanding business goals, and driving measurable value through tailored IT solutions. Embracing a vCIO mindset, the PSM will act as a strategic partner, providing high‑level IT guidance and aligning technology strategies with partners’ long‑term business objectives.
RESPONSIBILITIES
Deeply understand partners’ business operations, goals, and challenges to identify key pain points and recommend tailored technology solutions.
Act as a strategic advisor to partners, engaging with C‑suite executives and key decision makers to align IT solutions with their long‑term vision.
Regularly visit partner on‑site to conduct Strategic Partnership Reviews (SPRs), presenting strategic IT roadmaps that align technology investments with business goals to drive efficiency and competitive advantage.
Collaborate with Subject Matter Experts and technical teams to develop and communicate proactive recommendations on emerging technologies and industry trends, positioning partners’ IT environments for scalability, innovation, and cost optimization.
Leverage the expertise of Technical Account Managers (TAMs) to create tailored IT budgets and lifecycle management programs that balance operational needs with strategic objectives.
Build trusted relationships with key partner stakeholders, identifying and documenting pain points through active listening and assessments to propose effective IT solutions.
Champion partners’ needs within the organization. As their primary point of contact, advocate for partners, ensuring priorities are addressed by mobilizing the right internal resources to resolve issues swiftly.
Monitor partner health, tracking metrics such as ticket resolution times, satisfaction scores, renewal risks, and proactively address issues to prevent escalation.
Communicate key updates, project statuses, and lifecycle program outcomes clearly.
Maintain accurate partner records, including pain points, business goals, budgets, roadmaps, and interaction logs, in CRM systems to support strategic account planning.
Champion the TruMethods structured processes and methodologies used to achieve partner success and IT alignment by being the pivotal point of contact between partners and Executech.
QUALIFICATIONS
Education: Bachelor’s degree in business or information technology preferred. Candidates with relevant, proven experience will also be considered.
Experience: 3+ years in a partner‑facing role, with experience in account management, strategic IT planning, partner relationship building, and identifying business needs preferably within an MSP or IT services environment.
SKILLS
Exceptional interpersonal and communication skills to engage diverse stakeholders and articulate how IT solutions drive strategic and operational value.
Strong account management and problem‑solving abilities, focused on partner satisfaction, retention, and alignment with business goals.
Ability to adopt a vCIO mindset, translating business objectives into strategic IT roadmaps and budgets in collaboration with TAMs.
Proficiency with MSP tools such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning.
The ability to identify partner pain points and develop actionable IT strategies.
Outstanding organizational skills to effectively manage multiple partner accounts and competing priorities.
Inquisitive/analytical mindset – consistently exploring alternative approaches to drive innovation and improvement.
PERSONAL ATTRIBUTES
Partner‑focused, empathetic, adaptable with a passion for driving partner success through strategic and operational excellence.
Must be self‑motivated, proactive, and thrive in a highly independent role.
What We Offer
A competitive salary and benefits package (Health, Dental, Vision).
This is a fully remote position; however, you will be required to visit customers on a consistent basis.
401(k) with company matching.
Generous Paid Time Off (PTO) and paid holidays.
A positive, collaborative, and fun team culture.
Opportunities for professional development and career advancement.
In‑depth training on industry‑leading tools and processes.
Company car available.
Salary is $70,000–$75,000 based on experience, plus quarterly bonus option.
#J-18808-Ljbffr
RESPONSIBILITIES
Deeply understand partners’ business operations, goals, and challenges to identify key pain points and recommend tailored technology solutions.
Act as a strategic advisor to partners, engaging with C‑suite executives and key decision makers to align IT solutions with their long‑term vision.
Regularly visit partner on‑site to conduct Strategic Partnership Reviews (SPRs), presenting strategic IT roadmaps that align technology investments with business goals to drive efficiency and competitive advantage.
Collaborate with Subject Matter Experts and technical teams to develop and communicate proactive recommendations on emerging technologies and industry trends, positioning partners’ IT environments for scalability, innovation, and cost optimization.
Leverage the expertise of Technical Account Managers (TAMs) to create tailored IT budgets and lifecycle management programs that balance operational needs with strategic objectives.
Build trusted relationships with key partner stakeholders, identifying and documenting pain points through active listening and assessments to propose effective IT solutions.
Champion partners’ needs within the organization. As their primary point of contact, advocate for partners, ensuring priorities are addressed by mobilizing the right internal resources to resolve issues swiftly.
Monitor partner health, tracking metrics such as ticket resolution times, satisfaction scores, renewal risks, and proactively address issues to prevent escalation.
Communicate key updates, project statuses, and lifecycle program outcomes clearly.
Maintain accurate partner records, including pain points, business goals, budgets, roadmaps, and interaction logs, in CRM systems to support strategic account planning.
Champion the TruMethods structured processes and methodologies used to achieve partner success and IT alignment by being the pivotal point of contact between partners and Executech.
QUALIFICATIONS
Education: Bachelor’s degree in business or information technology preferred. Candidates with relevant, proven experience will also be considered.
Experience: 3+ years in a partner‑facing role, with experience in account management, strategic IT planning, partner relationship building, and identifying business needs preferably within an MSP or IT services environment.
SKILLS
Exceptional interpersonal and communication skills to engage diverse stakeholders and articulate how IT solutions drive strategic and operational value.
Strong account management and problem‑solving abilities, focused on partner satisfaction, retention, and alignment with business goals.
Ability to adopt a vCIO mindset, translating business objectives into strategic IT roadmaps and budgets in collaboration with TAMs.
Proficiency with MSP tools such as ConnectWise and Lifecycle Insights for account management, reporting, and lifecycle planning.
The ability to identify partner pain points and develop actionable IT strategies.
Outstanding organizational skills to effectively manage multiple partner accounts and competing priorities.
Inquisitive/analytical mindset – consistently exploring alternative approaches to drive innovation and improvement.
PERSONAL ATTRIBUTES
Partner‑focused, empathetic, adaptable with a passion for driving partner success through strategic and operational excellence.
Must be self‑motivated, proactive, and thrive in a highly independent role.
What We Offer
A competitive salary and benefits package (Health, Dental, Vision).
This is a fully remote position; however, you will be required to visit customers on a consistent basis.
401(k) with company matching.
Generous Paid Time Off (PTO) and paid holidays.
A positive, collaborative, and fun team culture.
Opportunities for professional development and career advancement.
In‑depth training on industry‑leading tools and processes.
Company car available.
Salary is $70,000–$75,000 based on experience, plus quarterly bonus option.
#J-18808-Ljbffr