Govserviceshub
Baltimore, United States | Posted on 07/21/2025
Solid AWS Cloud and AWS Connect Developer experience
Position Description:
Design, develop, and implement AWS Connect processes, including new or modified applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations to support client processes.
Provide recommendations for enhancing existing operations and suggest updates or modifications.
Support and improve existing processes based on new requirements or upgrades.
Facilitate requirements gathering, review, and documentation.
Design and develop solutions within the ServiceNow environment.
Requirements
Bachelors Degree in Computer Science, Mathematics, Engineering, or a related field. 7 years of experience working within a large enterprise framework. 7 years of hands-on experience with AWS Cloud platform. 3 years of hands-on experience with Amazon Connect. 3 years of experience using Node.js, Python, or Java for development. 3 years of experience in designing call routing and messaging. Excellent interpersonal and communication skills. Additional Requirements: Solid AWS Cloud and AWS Connect Developer experience. Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat. Experience with process flow documentation creation. Strong verbal and written communication skills. Desired Skills: Adept at working independently and in team environments. Experience delivering technology solutions in fast-paced, deadline-driven enterprise environments. Understanding of change management, testing requirements, techniques, and tools to ensure high system availability. Prior Federal government experience. Self-motivated, highly adaptable to dynamic work environments. Strong attention to detail and ability to manage multiple priorities effectively.
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Bachelors Degree in Computer Science, Mathematics, Engineering, or a related field. 7 years of experience working within a large enterprise framework. 7 years of hands-on experience with AWS Cloud platform. 3 years of hands-on experience with Amazon Connect. 3 years of experience using Node.js, Python, or Java for development. 3 years of experience in designing call routing and messaging. Excellent interpersonal and communication skills. Additional Requirements: Solid AWS Cloud and AWS Connect Developer experience. Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, and Live Chat. Experience with process flow documentation creation. Strong verbal and written communication skills. Desired Skills: Adept at working independently and in team environments. Experience delivering technology solutions in fast-paced, deadline-driven enterprise environments. Understanding of change management, testing requirements, techniques, and tools to ensure high system availability. Prior Federal government experience. Self-motivated, highly adaptable to dynamic work environments. Strong attention to detail and ability to manage multiple priorities effectively.
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