The Harris Center for Mental Health and IDD
Crisis Line Counselor-Remote (for Texas residents only)
The Harris Center for Mental Health and IDD, Houston, Texas, United States, 77246
Crisis Line Counselor-Remote (for Texas residents only)
The Harris Center for Mental Health and IDD
("The HARRIS CENTER") seeks a Crisis Line Counselor to join our team, providing immediate intervention and support to individuals in crisis 24/7/365. The role requires creating a safe, nonjudgmental space, de‑escalating, offering coping strategies, and connecting callers to appropriate care.
Your Role In Action
Be ready and available to take calls during an assigned shift.
Build connection and rapport, demonstrating empathy.
Employ crisis intervention models and active listening skills.
Assess calls accurately using the Crisis Line Comprehensive Framework tool.
Collaborate with callers to explore options and provide guidance.
Explain and offer resources and referrals based on the call type.
Handle calls and follow‑up throughout the shift.
Complete thorough documentation during and after calls.
Make timely referrals as needed.
Education
Bachelor’s degree.
Experience
Customer service experience, preferably phone related.
Successfully complete 200+ hours of training covering telephonic customer service, crisis intervention theory, listening skills, call management, mental health, intellectual/developmental disability issues, suicide and homicide risk assessments, and community resources.
Knowledge, Skills & Abilities
Critical thinking and problem solving.
Typing speed of at least 40 wpm.
Ability to navigate multiple computer systems simultaneously.
Remote Qualifications
Reliable high‑speed internet with a direct ethernet connection.
Private, quiet space resembling an office environment, free of household distractions.
No family or childcare during work hours.
About Us The Harris Center is the state‑designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, the Center serves over 90,000 people with an annual budget of more than $300 million, providing a continuum of services across 80 sites and in more than 40 languages.
What Else You Should Know This posting is associated with position #s 700109, 50036, 9874, 8937, 8775, and 70077. The Harris Center contributes to suicide care and prevention by embracing trauma‑informed principles of safety, trust, choice, collaboration, and empowerment.
What We Have To Offer The Harris Center offers a competitive salary, a robust retirement plan with company matching, an enhanced paid time‑off accrual for prior service, cell phone discounts, exclusive entertainment deals, a complimentary Headspace subscription, an Employee Assistance Program, and student loan forgiveness opportunities for eligible employees.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Mental Health Care
Hospitals and Health Care
Non‑profit Organizations
#J-18808-Ljbffr
("The HARRIS CENTER") seeks a Crisis Line Counselor to join our team, providing immediate intervention and support to individuals in crisis 24/7/365. The role requires creating a safe, nonjudgmental space, de‑escalating, offering coping strategies, and connecting callers to appropriate care.
Your Role In Action
Be ready and available to take calls during an assigned shift.
Build connection and rapport, demonstrating empathy.
Employ crisis intervention models and active listening skills.
Assess calls accurately using the Crisis Line Comprehensive Framework tool.
Collaborate with callers to explore options and provide guidance.
Explain and offer resources and referrals based on the call type.
Handle calls and follow‑up throughout the shift.
Complete thorough documentation during and after calls.
Make timely referrals as needed.
Education
Bachelor’s degree.
Experience
Customer service experience, preferably phone related.
Successfully complete 200+ hours of training covering telephonic customer service, crisis intervention theory, listening skills, call management, mental health, intellectual/developmental disability issues, suicide and homicide risk assessments, and community resources.
Knowledge, Skills & Abilities
Critical thinking and problem solving.
Typing speed of at least 40 wpm.
Ability to navigate multiple computer systems simultaneously.
Remote Qualifications
Reliable high‑speed internet with a direct ethernet connection.
Private, quiet space resembling an office environment, free of household distractions.
No family or childcare during work hours.
About Us The Harris Center is the state‑designated Local Mental Health Authority and Local Intellectual and Developmental Disability (IDD) Authority serving Harris County, Texas. As the largest behavioral and developmental disability care center in Texas, the Center serves over 90,000 people with an annual budget of more than $300 million, providing a continuum of services across 80 sites and in more than 40 languages.
What Else You Should Know This posting is associated with position #s 700109, 50036, 9874, 8937, 8775, and 70077. The Harris Center contributes to suicide care and prevention by embracing trauma‑informed principles of safety, trust, choice, collaboration, and empowerment.
What We Have To Offer The Harris Center offers a competitive salary, a robust retirement plan with company matching, an enhanced paid time‑off accrual for prior service, cell phone discounts, exclusive entertainment deals, a complimentary Headspace subscription, an Employee Assistance Program, and student loan forgiveness opportunities for eligible employees.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Mental Health Care
Hospitals and Health Care
Non‑profit Organizations
#J-18808-Ljbffr