PayPal
Account Manager, Insurance and Healthcare
5 days ago Be among the first 25 applicants
Company Overview PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We enable consumers to exchange funds safely and conveniently across a variety of funding sources, including bank accounts, PayPal or Venmo balances, branded credit products, debit cards, cryptocurrencies, gift cards, and eligible credit card rewards. Our payment products also make it safer and simpler for friends and family to transfer funds. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, instant access to funds, and payouts. We help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing complexity and friction involved in enabling cross‑border trade. Our core values are Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary The Account Manager for Insurance & Healthcare plays a critical role in managing and growing relationships with PayPal’s strategic enterprise clients across insurers, providers, and payers. This role balances growth delivery with strict regulatory and compliance requirements (HIPAA, state/federal insurance regulations) while positioning PayPal as a trusted partner in modernizing healthcare and insurance payments.
Essential Responsibilities
Identify and recommend best practices for business improvement.
Lead functional projects and programs.
Analyze business trends to inform decision‑making.
Collaborate with internal teams to drive improvements.
Monitor and report on account health and performance.
Expected Qualifications
5+ years relevant experience and a Bachelor’s degree or equivalent combination of education and experience.
Additional Responsibilities
Manage a portfolio of enterprise clients across Insurance & Healthcare, serving as a trusted advisor.
Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long‑term value for merchants and PayPal.
Own merchant accounts and senior strategic relationships, positioning yourself as a trusted advisor.
Drive the sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals.
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
Drive revenue retention, upsell, and cross‑sell opportunities, consistently achieving sales quotas and exceeding KPIs.
Build and maintain strategic relationships with merchants, aligning with their goals and PayPal’s solutions.
Anticipate future merchant needs through deep insights, fostering executive‑level alignment and long‑term partnership opportunities.
Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.
Drive merchant retention, including churn mitigation, negotiation, and renewal processes.
Coordinate cross‑functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
Deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms is a strong advantage.
Proven success managing high‑value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross‑sell efforts.
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
Demonstrated ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Collaborative and adaptable, thriving in a fast‑paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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Company Overview PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third‑party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We enable consumers to exchange funds safely and conveniently across a variety of funding sources, including bank accounts, PayPal or Venmo balances, branded credit products, debit cards, cryptocurrencies, gift cards, and eligible credit card rewards. Our payment products also make it safer and simpler for friends and family to transfer funds. We offer merchants an end‑to‑end payments solution that provides authorization and settlement capabilities, instant access to funds, and payouts. We help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing complexity and friction involved in enabling cross‑border trade. Our core values are Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary The Account Manager for Insurance & Healthcare plays a critical role in managing and growing relationships with PayPal’s strategic enterprise clients across insurers, providers, and payers. This role balances growth delivery with strict regulatory and compliance requirements (HIPAA, state/federal insurance regulations) while positioning PayPal as a trusted partner in modernizing healthcare and insurance payments.
Essential Responsibilities
Identify and recommend best practices for business improvement.
Lead functional projects and programs.
Analyze business trends to inform decision‑making.
Collaborate with internal teams to drive improvements.
Monitor and report on account health and performance.
Expected Qualifications
5+ years relevant experience and a Bachelor’s degree or equivalent combination of education and experience.
Additional Responsibilities
Manage a portfolio of enterprise clients across Insurance & Healthcare, serving as a trusted advisor.
Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long‑term value for merchants and PayPal.
Own merchant accounts and senior strategic relationships, positioning yourself as a trusted advisor.
Drive the sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals.
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
Drive revenue retention, upsell, and cross‑sell opportunities, consistently achieving sales quotas and exceeding KPIs.
Build and maintain strategic relationships with merchants, aligning with their goals and PayPal’s solutions.
Anticipate future merchant needs through deep insights, fostering executive‑level alignment and long‑term partnership opportunities.
Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.
Drive merchant retention, including churn mitigation, negotiation, and renewal processes.
Coordinate cross‑functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
Deep understanding of e‑commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms is a strong advantage.
Proven success managing high‑value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross‑sell efforts.
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
Demonstrated ability to collaborate across cross‑functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
Collaborative and adaptable, thriving in a fast‑paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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