PayPal
Account Manager, Government, Education & Telco
PayPal, San Jose, California, United States, 95199
Overview
Account Manager, Government, Education & Telco - The Account Manager for Government, Education & Telco manages PayPal’s relationships with public sector and telecom enterprises, ensuring growth while navigating complex procurement and regulatory landscapes. This role requires balancing innovative payment solutions with compliance and risk management to deliver trusted, long-term partnerships. Responsibilities
Identify and recommend best practices for business improvement. Lead functional projects and programs. Analyze business trends to inform decision-making. Collaborate with internal teams to drive improvements. Monitor and report on account health and performance. Own a portfolio of enterprise accounts across Government, Education, and Telco, serving as the primary point of contact. Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal. Be accountable for merchant accounts and own senior strategic relationships, presenting as a trusted advisor. Drive sales cycles for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals. Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and KPIs. Build and maintain strategic relationships with merchants, aligning merchant goals with PayPal’s solutions. Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success. Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success. Drive merchant retention, including churn mitigation, negotiation, and renewal processes. Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Build strong partnerships with internal and external stakeholders to maximize impact and align technical and commercial goals. Foster collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage. Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $178,000 to $305,800. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Benefits
Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee stock options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Belonging at PayPal
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Note: If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. REQ ID R0131850
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Account Manager, Government, Education & Telco - The Account Manager for Government, Education & Telco manages PayPal’s relationships with public sector and telecom enterprises, ensuring growth while navigating complex procurement and regulatory landscapes. This role requires balancing innovative payment solutions with compliance and risk management to deliver trusted, long-term partnerships. Responsibilities
Identify and recommend best practices for business improvement. Lead functional projects and programs. Analyze business trends to inform decision-making. Collaborate with internal teams to drive improvements. Monitor and report on account health and performance. Own a portfolio of enterprise accounts across Government, Education, and Telco, serving as the primary point of contact. Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal. Be accountable for merchant accounts and own senior strategic relationships, presenting as a trusted advisor. Drive sales cycles for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals. Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and KPIs. Build and maintain strategic relationships with merchants, aligning merchant goals with PayPal’s solutions. Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success. Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success. Drive merchant retention, including churn mitigation, negotiation, and renewal processes. Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands. Build strong partnerships with internal and external stakeholders to maximize impact and align technical and commercial goals. Foster collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal. Qualifications
7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage. Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes. Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience. The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $178,000 to $305,800. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Benefits
Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee stock options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com Who We Are
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx Belonging at PayPal
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Note: If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com. REQ ID R0131850
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