TELUS Digital
Manager, Delivery - Digital Marketing
Location: Boston, MA / Columbus, OH / Charlottesville, VA / Durham, NC (hybrid in‑office Tuesdays, Wednesdays* and Thursdays)
The Opportunity As a Manager, Delivery – Digital Marketing on the Digital Marketing team, you will lead cross‑functional teams across engineering, design, strategy, and digital marketing (craft leaders) to deliver digital experiences that meet your client’s most critical business objectives.
Responsibilities
Lead complex digital projects integrating marketing strategy with technology, including enterprise web solutions, e‑commerce platforms, and marketing automation systems.
Apply and coach teams on iteration‑based SDLC methodologies while collaborating with client stakeholders to ensure project success.
Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers.
Manage ambiguous scope effectively while maintaining alignment on scope and requirements with business and user needs.
Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives.
Track budget burn rates and forecast staffing needs while identifying growth opportunities through a deep understanding of client business needs.
Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities.
Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and ensure client satisfaction.
Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements.
Qualifications
7+ years of software development and technology consulting experience, with proven success in project/program leadership roles.
Demonstrated experience leading large‑scale digital programs from discovery through deployment with distributed teams.
Experience applying various project management frameworks (Agile, Scrum, SAFe, Kanban) and adapting to different delivery environments.
Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments.
Professional or personal experience leveraging and coaching teams on AI‑driven workflows, AI‑assisted development tools, and AI‑assisted task completion.
Professional or personal experience leading the delivery of AI‑based digital marketing solutions and articulating both technical and business value propositions to stakeholders while maintaining alignment with client objectives and goals.
Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations.
Proven track record of building effective relationships and influencing client stakeholders through subject‑matter expertise, industry insights, and emerging trends.
Bonus Points
Experience with enterprise content management system implementations (e.g., AEM, Drupal, Sitecore, Contentful, Contentstack, Optimizely).
Familiarity with marketing automation and customer engagement platforms (e.g., Adobe Journey Optimizer, Adobe Campaign, Marketo, Braze, Salesforce Marketing Cloud, Segment, Amplitude).
Strong understanding of digital marketing principles, strategies, and tactics (A/B testing, personalization, SEO, analytics, email marketing).
Relevant certifications: CSM, CSPO, PMP, SAFe Agilist (SA), SAFe Program Consultant (SPC), etc.
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment are based on applicants’ qualifications, merit, competence, and performance without regard to any characteristic related to diversity. We only use the information you provide to process your application and to produce tracking statistics. For more information on how we use your information, see our Privacy Policy.
Benefits
Healthcare benefits – Medical, Vision, Dental (including 100% coverage of individual employee medical premiums option)
Life & Disability Insurance
401(k) matching
Flexible paid time off & paid company holidays
Parental Leave
Employee Assistance Program (EAP)
And more!
Pay Range $100,000 - $160,000 USD (USA)
#J-18808-Ljbffr
The Opportunity As a Manager, Delivery – Digital Marketing on the Digital Marketing team, you will lead cross‑functional teams across engineering, design, strategy, and digital marketing (craft leaders) to deliver digital experiences that meet your client’s most critical business objectives.
Responsibilities
Lead complex digital projects integrating marketing strategy with technology, including enterprise web solutions, e‑commerce platforms, and marketing automation systems.
Apply and coach teams on iteration‑based SDLC methodologies while collaborating with client stakeholders to ensure project success.
Proactively identify and mitigate delivery risks, leading remediation efforts to reduce dependencies and resolve blockers.
Manage ambiguous scope effectively while maintaining alignment on scope and requirements with business and user needs.
Create a collaborative, psychologically safe team environment that encourages equal participation and diverse perspectives.
Track budget burn rates and forecast staffing needs while identifying growth opportunities through a deep understanding of client business needs.
Drive account growth through strategic stakeholder relationship development and proactive identification of expansion opportunities.
Participate in quarterly strategic account planning cadence, contributing insights to drive account growth and ensure client satisfaction.
Contribute to broader discipline initiatives, such as mentorship, onboarding, interviewing, or process improvements.
Qualifications
7+ years of software development and technology consulting experience, with proven success in project/program leadership roles.
Demonstrated experience leading large‑scale digital programs from discovery through deployment with distributed teams.
Experience applying various project management frameworks (Agile, Scrum, SAFe, Kanban) and adapting to different delivery environments.
Skilled in facilitating working sessions with client stakeholders and internal teams, driving collaboration and innovation.
Experience in proactive risk management, scope negotiation, and creating psychologically safe team environments.
Professional or personal experience leveraging and coaching teams on AI‑driven workflows, AI‑assisted development tools, and AI‑assisted task completion.
Professional or personal experience leading the delivery of AI‑based digital marketing solutions and articulating both technical and business value propositions to stakeholders while maintaining alignment with client objectives and goals.
Excellent communication skills with the ability to tailor messaging to diverse audiences and deliver compelling presentations.
Proven track record of building effective relationships and influencing client stakeholders through subject‑matter expertise, industry insights, and emerging trends.
Bonus Points
Experience with enterprise content management system implementations (e.g., AEM, Drupal, Sitecore, Contentful, Contentstack, Optimizely).
Familiarity with marketing automation and customer engagement platforms (e.g., Adobe Journey Optimizer, Adobe Campaign, Marketo, Braze, Salesforce Marketing Cloud, Segment, Amplitude).
Strong understanding of digital marketing principles, strategies, and tactics (A/B testing, personalization, SEO, analytics, email marketing).
Relevant certifications: CSM, CSPO, PMP, SAFe Agilist (SA), SAFe Program Consultant (SPC), etc.
Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment are based on applicants’ qualifications, merit, competence, and performance without regard to any characteristic related to diversity. We only use the information you provide to process your application and to produce tracking statistics. For more information on how we use your information, see our Privacy Policy.
Benefits
Healthcare benefits – Medical, Vision, Dental (including 100% coverage of individual employee medical premiums option)
Life & Disability Insurance
401(k) matching
Flexible paid time off & paid company holidays
Parental Leave
Employee Assistance Program (EAP)
And more!
Pay Range $100,000 - $160,000 USD (USA)
#J-18808-Ljbffr