Net2Source (N2S)
Job Summary
In IT Customer Success and Enablement (CSE), we drive internal customer success and technology enablement across clients to minimize disruption, enhance productivity, and improve the employee experience. We bridge the gap between technology and people by raising awareness and fostering engagement with IT offerings, initiatives, platforms, and services. We measure adoption and satisfaction and ensure continuous improvement.
Duration:
2+ Months contract (extendable after budget approval)
Pay Range:
$40 - $50 per hour on W2
Responsibilities
Learning planning – Create IT learning plans with detailed learning needs analyses for key initiatives to ensure learning needs are addressed in support of end‑user adoption and satisfaction with the technology experience.
Learning experience design – Collaborate with team and stakeholders to plan, co‑create, and/or design learning experiences fit for the audience and needs of the initiative or product offering, including live events, eLearning courses, and on‑demand resources and announcements.
Learning content development – Develop learning content for various technology solutions that is accessible and understandable to a non‑technical audience. Support content development including facilitator scripts and presentation materials for live IT events.
eLearning development – Build interactive eLearning solutions using Articulate Rise and Storyline 360 and deploy them in Client’s Learning Management Systems.
Video development – Create instructional and internal marketing videos with or without audio, including recording voiceovers as needed.
Learning facilitation and delivery – Facilitate live or in‑person sessions with global audiences focused on technology products, services, and initiatives, employing interactive methods to maximize learner participation, engagement, and retention.
Learning project and program management – Manage various IT learning projects and initiatives to ensure quality and on‑time delivery per the IT CSE plan requirements.
Learning surveys and evaluation – Ensure all learning deliverables include a listening and measurement strategy and implement surveys and evaluation methods to support each one.
Basic Qualifications
Bachelor’s degree and 5+ years of instructional design experience.
Preferred Qualifications
Instructional design experience creating courses in technology‑related areas such as AI, Cybersecurity, Microsoft Productivity Suite, or other computer applications for internal end users.
Knowledge of adult‑learning principles and instructional design frameworks such as ADDIE or Successive Approximation Model (SAM).
Strong eLearning development skills using Articulate Rise and Storyline 360.
Ability to educate end users on complex technical subjects in clear and engaging ways.
Experience designing and delivering engaging virtual instructor‑led training (VILT) sessions via Zoom.
Experience producing live action and graphics‑based instructional videos.
Experience in voiceover recording.
Strong project management skills to ensure quality and on‑time delivery.
Experience working in an agile development environment.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Other
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Duration:
2+ Months contract (extendable after budget approval)
Pay Range:
$40 - $50 per hour on W2
Responsibilities
Learning planning – Create IT learning plans with detailed learning needs analyses for key initiatives to ensure learning needs are addressed in support of end‑user adoption and satisfaction with the technology experience.
Learning experience design – Collaborate with team and stakeholders to plan, co‑create, and/or design learning experiences fit for the audience and needs of the initiative or product offering, including live events, eLearning courses, and on‑demand resources and announcements.
Learning content development – Develop learning content for various technology solutions that is accessible and understandable to a non‑technical audience. Support content development including facilitator scripts and presentation materials for live IT events.
eLearning development – Build interactive eLearning solutions using Articulate Rise and Storyline 360 and deploy them in Client’s Learning Management Systems.
Video development – Create instructional and internal marketing videos with or without audio, including recording voiceovers as needed.
Learning facilitation and delivery – Facilitate live or in‑person sessions with global audiences focused on technology products, services, and initiatives, employing interactive methods to maximize learner participation, engagement, and retention.
Learning project and program management – Manage various IT learning projects and initiatives to ensure quality and on‑time delivery per the IT CSE plan requirements.
Learning surveys and evaluation – Ensure all learning deliverables include a listening and measurement strategy and implement surveys and evaluation methods to support each one.
Basic Qualifications
Bachelor’s degree and 5+ years of instructional design experience.
Preferred Qualifications
Instructional design experience creating courses in technology‑related areas such as AI, Cybersecurity, Microsoft Productivity Suite, or other computer applications for internal end users.
Knowledge of adult‑learning principles and instructional design frameworks such as ADDIE or Successive Approximation Model (SAM).
Strong eLearning development skills using Articulate Rise and Storyline 360.
Ability to educate end users on complex technical subjects in clear and engaging ways.
Experience designing and delivering engaging virtual instructor‑led training (VILT) sessions via Zoom.
Experience producing live action and graphics‑based instructional videos.
Experience in voiceover recording.
Strong project management skills to ensure quality and on‑time delivery.
Experience working in an agile development environment.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Other
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