Qualifacts
Overview
Join to apply for the
Customer Success Manager
role at
Qualifacts . Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ portfolio includes the CareLogic®, Credible™, and InSync® platforms, serving the behavioral health, rehabilitative, and human services market for non-profit Certified Community Behavioral Health Clinics (CCBHC) and for-profit providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report for top-ranked Behavioral Health EHR solutions. If you want to work in an environment where innovation has purpose and your ambition supports our customers and those they serve, please apply today! Responsibilities For The Customer Success Manager (CSM)
Own the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events in assigned accounts; translate and communicate internally to define priority of need, improve Customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring follow-up Build relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh best practices with system features; collaborate with other departments to leverage knowledge for the Customer Community through training, documentation, and marketing events Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers Execute to successful completion of departmental KPIs, metrics, etc. Qualifications
Bachelor’s degree in related area preferred (experience in lieu of degree) 2 years’ experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts Experience in the behavioral health industry, preferred Experience working with CSM applications, preferred Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred Demonstrated leadership abilities and achievement orientation Highly self-motivated and directed Superior attention to detail Knowledge, Skills, and Abilities
Passion for customer satisfaction and belief in accountability, teamwork, collaboration, adaptability, and initiative Ability to assess needs and produce solutions to target those needs Skills to effectively manage peers as part of a collaborative project Initiative, motivation, creativity, and ability to understand many areas of expertise Ability to communicate professionally with all levels of management and with customers Excellent written and oral communication skills to produce and deliver quality experiences Extremely organized and skilled in project management Group presentation skills, preferred Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues Strong presentation, verbal, and written communication skills Ability to translate action plans into strategic business reviews for executive briefings Able to work and communicate effectively with Customers’ technical and non-technical representatives, including C-level contacts Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools Must be able to travel 25% of the time Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Qualifacts by 2x Get notified about new Customer Success Manager jobs in Nashville, TN. Nashville, TN $65,000.00-$85,000.00 1 day ago Nashville, TN $105,000.00-$125,000.00 1 month ago Brentwood, TN $85,000.00-$100,000.00 4 days ago Nashville, TN $70,000.00-$80,000.00 1 day ago Brentwood, TN $55,000.00-$70,000.00 2 weeks ago Nashville, TN $120,000.00-$145,000.00 1 month ago Senior Enterprise Client Success Manager - Nashville
Customer Success Lead, Strategic Accounts - Southeast Region
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Brentwood, TN $140,000.00-$160,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Join to apply for the
Customer Success Manager
role at
Qualifacts . Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ portfolio includes the CareLogic®, Credible™, and InSync® platforms, serving the behavioral health, rehabilitative, and human services market for non-profit Certified Community Behavioral Health Clinics (CCBHC) and for-profit providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report for top-ranked Behavioral Health EHR solutions. If you want to work in an environment where innovation has purpose and your ambition supports our customers and those they serve, please apply today! Responsibilities For The Customer Success Manager (CSM)
Own the health, satisfaction, and engagement of the assigned Customer accounts, utilizing and improving upon current methodology to deliver success aligned with program metrics Ensure consistent data capture from Customers, collecting intelligence regarding the current marketplace, industry news, and compelling events in assigned accounts; translate and communicate internally to define priority of need, improve Customer experience and drive product improvements Assess customer satisfaction and extract key business needs/issues to inform renewal and churn risk, drive billable services and third-party add-ons; identify resources and develop and execute plans to address gaps. Manage Customer escalations in detail, routing to the appropriate business area and ensuring follow-up Build relationships with showcase customers to drive them to partner in training and marketing events, and reference programs; engage with key users to understand how they mesh best practices with system features; collaborate with other departments to leverage knowledge for the Customer Community through training, documentation, and marketing events Support product adoption and upsell/cross-sell opportunities through strategic, value-driven business reviews with customers Execute to successful completion of departmental KPIs, metrics, etc. Qualifications
Bachelor’s degree in related area preferred (experience in lieu of degree) 2 years’ experience in customer-facing roles in health care or SaaS, with responsibilities in one or more of the following: account management, best-practice consultation, relationship building, training, project management, or communications; exposure to behavioral/mental health care strongly preferred Experience driving customer value and company revenue via upsell/cross-sell and contract renewal efforts Experience in the behavioral health industry, preferred Experience working with CSM applications, preferred Experience in enterprise electronic health record (EHR) application software design, development, support, training, implementation, and consulting, preferred Demonstrated leadership abilities and achievement orientation Highly self-motivated and directed Superior attention to detail Knowledge, Skills, and Abilities
Passion for customer satisfaction and belief in accountability, teamwork, collaboration, adaptability, and initiative Ability to assess needs and produce solutions to target those needs Skills to effectively manage peers as part of a collaborative project Initiative, motivation, creativity, and ability to understand many areas of expertise Ability to communicate professionally with all levels of management and with customers Excellent written and oral communication skills to produce and deliver quality experiences Extremely organized and skilled in project management Group presentation skills, preferred Excellent analytical and problem-solving skills with the ability to provide quick resolution to issues Strong presentation, verbal, and written communication skills Ability to translate action plans into strategic business reviews for executive briefings Able to work and communicate effectively with Customers’ technical and non-technical representatives, including C-level contacts Microsoft Office (with expertise in Excel) and familiarity with virtual meeting tools Must be able to travel 25% of the time Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Qualifacts by 2x Get notified about new Customer Success Manager jobs in Nashville, TN. Nashville, TN $65,000.00-$85,000.00 1 day ago Nashville, TN $105,000.00-$125,000.00 1 month ago Brentwood, TN $85,000.00-$100,000.00 4 days ago Nashville, TN $70,000.00-$80,000.00 1 day ago Brentwood, TN $55,000.00-$70,000.00 2 weeks ago Nashville, TN $120,000.00-$145,000.00 1 month ago Senior Enterprise Client Success Manager - Nashville
Customer Success Lead, Strategic Accounts - Southeast Region
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Brentwood, TN $140,000.00-$160,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr