Ellsworth Adhesives
What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common?
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Engineer opportunity at Ellsworth Adhesives. This role reports into our Ellsworth Dispensing Solutions (EDS) Division. The ideal candidate will be based either in the Midwest, (preferably Milwaukee or Chicago areas) or Sparks, NV and can be remote for senior level candidates. (The hiring team is open to hiring at an Associate or Senior level, depending on experience and expertise level).
Do you have experience with machine maintenance, repair, and troubleshooting and have a passion to provide excellent customer service? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Click to find out more about the markets we serve and to learn about our consumer and manufacturing products!
Provides on-site preventive maintenance, troubleshooting, repair, equipment modification and installation of equipment with varying degrees of complexity for national and international customers. Integrates equipment with customer and / or third-party vendors as needed. Maintains equipment documentation for internal assembly, testing, set-up and troubleshooting. Provides start-up service and customer training during installations.
Responsibilities
Installs, troubleshoot, repair, modify, overhaul, or refurbish standard and system components at Customer locations. Sr Level candidates will also handle special purpose equipment.
Conducts after-sales technical support and machine maintenance training to customers
Completes documentation related to the status of the machine issues, repairs, and / or installations to ensure timely billing
Communicates with Customers to schedule installation, repair and / or preventive maintenance work and estimated time of arrival for unscheduled work
Responds to routine Customer and sales questions regarding equipment operation and performance
PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! for a summary of Employee Benefits
Qualifications
3 + Years of direct work experience (Sr Level), 0+ Years of direct work experience (Associate Level)
Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
Strong Customer Service Skills
Ability to manages difficult or emotional customer situations
Respond promptly to customer needs and solicit customer feedback to improve service
Continuously pursues training and development opportunities. Sr Level Field Service Engineers will also have an in-depth knowledge of machine tool industry, latest technologies and company product lines
Observes safety and security procedures
Frequent travel – 25-50% domestic and occasional international
The ability to lift 75 lbs., frequently bending and lifting safely
#EDS #FieldServiceEngineer
#J-18808-Ljbffr
Ellsworth Adhesives specs in materials in each of those products!
Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Field Service Engineer opportunity at Ellsworth Adhesives. This role reports into our Ellsworth Dispensing Solutions (EDS) Division. The ideal candidate will be based either in the Midwest, (preferably Milwaukee or Chicago areas) or Sparks, NV and can be remote for senior level candidates. (The hiring team is open to hiring at an Associate or Senior level, depending on experience and expertise level).
Do you have experience with machine maintenance, repair, and troubleshooting and have a passion to provide excellent customer service? Want to continue to grow your career? This is an exciting time to be a part of Ellsworth, come join our team!
Ellsworth Dispensing Solutions provides the solutions to make parts. We are the knowledge leader in dispensing solutions. Click to find out more about the markets we serve and to learn about our consumer and manufacturing products!
Provides on-site preventive maintenance, troubleshooting, repair, equipment modification and installation of equipment with varying degrees of complexity for national and international customers. Integrates equipment with customer and / or third-party vendors as needed. Maintains equipment documentation for internal assembly, testing, set-up and troubleshooting. Provides start-up service and customer training during installations.
Responsibilities
Installs, troubleshoot, repair, modify, overhaul, or refurbish standard and system components at Customer locations. Sr Level candidates will also handle special purpose equipment.
Conducts after-sales technical support and machine maintenance training to customers
Completes documentation related to the status of the machine issues, repairs, and / or installations to ensure timely billing
Communicates with Customers to schedule installation, repair and / or preventive maintenance work and estimated time of arrival for unscheduled work
Responds to routine Customer and sales questions regarding equipment operation and performance
PERKS & BENEFITS As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! for a summary of Employee Benefits
Qualifications
3 + Years of direct work experience (Sr Level), 0+ Years of direct work experience (Associate Level)
Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
Strong Customer Service Skills
Ability to manages difficult or emotional customer situations
Respond promptly to customer needs and solicit customer feedback to improve service
Continuously pursues training and development opportunities. Sr Level Field Service Engineers will also have an in-depth knowledge of machine tool industry, latest technologies and company product lines
Observes safety and security procedures
Frequent travel – 25-50% domestic and occasional international
The ability to lift 75 lbs., frequently bending and lifting safely
#EDS #FieldServiceEngineer
#J-18808-Ljbffr