Digital Turbine
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Head of Global Technical Services
role at
Digital Turbine .
At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
Please note that Digital Turbine is a hybrid work environment‑only candidates local to the posting location will be considered.
Head of Global Technical Services Location: Austin, TX; New York, NY; Durham, NC
Reports To: SVP, Client Success
Role Summary The Head of Technical Services leads Digital Turbine’s global team supporting both demand and supply solutions. The responsibilities include ensuring reliable campaign delivery, managing supply and demand integrations, tracking, facilitating, and resolving operational issues with engineering and product, monitoring fraud, and optimizing performance. The role bridges business, product, and engineering — driving execution, uptime, and performance of our mobile monetization and UA solutions while maintaining high standards of client delivery, compliance, and cost efficiency.
Key Responsibilities
Campaign Delivery & Reliability: Oversee the health, stability, and scalability of all live campaign operations across demand and supply channels. Implement operational SLAs and monitoring to ensure campaign delivery reliability and pacing accuracy. Lead cross‑functional triage of campaign issues in partnership with Engineering, Product, and Account Teams.
Supply & Demand Integrations: Own the technical onboarding, certification, and maintenance of SSP and DSP integrations (OpenRTB, SDK, API, and mediation). Manage the integration roadmap in collaboration with Product and Partnerships to ensure scalability and compliance. Create standardized workflows, tooling, and documentation for integrations and QA.
Fraud, Quality & Compliance: Oversee traffic quality, invalid traffic (IVT) monitoring, and fraud prevention processes. Partner with data science and external verification vendors (IAS, Moat, DoubleVerify, etc.) to ensure high‑quality inventory and advertiser trust. Support privacy, consent, and signal compliance (GDPR, CCPA, ATT, etc.).
Infrastructure & Cost Optimization: Partner with cross‑functional teams to monitor hosting costs and performance efficiency across ad serving, data pipelines, and bidding systems. Implement reporting and accountability frameworks linking cost metrics to commercial performance. Identify opportunities to reduce latency, improve throughput, and optimize system uptime.
Cross‑Functional Incident Leadership & Escalations: Lead a global team spanning ad operations, technical account management, and integration engineers. Serve as the technical escalation point for Client Success leaders and accounts. Facilitate Digital Turbine’s ticketing and incident management process and solution. Define and operationalize ticketing and incident KPI goals across advertiser, 3rd‑party demand, and supply partnerships.
Tooling, Automation & Insights: Partner with BI and Product to create dashboards that connect performance, cost, and uptime metrics in real time. Champion continuous improvement initiatives and postmortem processes to enhance stability and delivery efficiency.
Qualifications
10‑15 years in technology, mobile, or programmatic advertising, with deep understanding of DSP/SSP integrations, SDKs, and real‑time bidding.
5+ years leading technical operations, services, or client‑facing engineering teams.
Strong grasp of programmatic systems (OpenRTB, VAST, OMID, SKAdNetwork, ATT frameworks).
Demonstrated experience with fraud detection, quality measurement, and MRC‑compliant metrics.
Experience leading incident management/customer support teams and working jointly with engineering organizations.
Analytical mindset with comfort interpreting system metrics, logs, and delivery data.
Excellent cross‑functional communication skills; able to translate technical issues for commercial stakeholders.
About Digital Turbine Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end‑to‑end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices. The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets.
Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.
Digital Turbine will process the information you provide during the application process in accordance with the Digital Turbine Global Recruitment Privacy Notice.
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Head of Global Technical Services
role at
Digital Turbine .
At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
Please note that Digital Turbine is a hybrid work environment‑only candidates local to the posting location will be considered.
Head of Global Technical Services Location: Austin, TX; New York, NY; Durham, NC
Reports To: SVP, Client Success
Role Summary The Head of Technical Services leads Digital Turbine’s global team supporting both demand and supply solutions. The responsibilities include ensuring reliable campaign delivery, managing supply and demand integrations, tracking, facilitating, and resolving operational issues with engineering and product, monitoring fraud, and optimizing performance. The role bridges business, product, and engineering — driving execution, uptime, and performance of our mobile monetization and UA solutions while maintaining high standards of client delivery, compliance, and cost efficiency.
Key Responsibilities
Campaign Delivery & Reliability: Oversee the health, stability, and scalability of all live campaign operations across demand and supply channels. Implement operational SLAs and monitoring to ensure campaign delivery reliability and pacing accuracy. Lead cross‑functional triage of campaign issues in partnership with Engineering, Product, and Account Teams.
Supply & Demand Integrations: Own the technical onboarding, certification, and maintenance of SSP and DSP integrations (OpenRTB, SDK, API, and mediation). Manage the integration roadmap in collaboration with Product and Partnerships to ensure scalability and compliance. Create standardized workflows, tooling, and documentation for integrations and QA.
Fraud, Quality & Compliance: Oversee traffic quality, invalid traffic (IVT) monitoring, and fraud prevention processes. Partner with data science and external verification vendors (IAS, Moat, DoubleVerify, etc.) to ensure high‑quality inventory and advertiser trust. Support privacy, consent, and signal compliance (GDPR, CCPA, ATT, etc.).
Infrastructure & Cost Optimization: Partner with cross‑functional teams to monitor hosting costs and performance efficiency across ad serving, data pipelines, and bidding systems. Implement reporting and accountability frameworks linking cost metrics to commercial performance. Identify opportunities to reduce latency, improve throughput, and optimize system uptime.
Cross‑Functional Incident Leadership & Escalations: Lead a global team spanning ad operations, technical account management, and integration engineers. Serve as the technical escalation point for Client Success leaders and accounts. Facilitate Digital Turbine’s ticketing and incident management process and solution. Define and operationalize ticketing and incident KPI goals across advertiser, 3rd‑party demand, and supply partnerships.
Tooling, Automation & Insights: Partner with BI and Product to create dashboards that connect performance, cost, and uptime metrics in real time. Champion continuous improvement initiatives and postmortem processes to enhance stability and delivery efficiency.
Qualifications
10‑15 years in technology, mobile, or programmatic advertising, with deep understanding of DSP/SSP integrations, SDKs, and real‑time bidding.
5+ years leading technical operations, services, or client‑facing engineering teams.
Strong grasp of programmatic systems (OpenRTB, VAST, OMID, SKAdNetwork, ATT frameworks).
Demonstrated experience with fraud detection, quality measurement, and MRC‑compliant metrics.
Experience leading incident management/customer support teams and working jointly with engineering organizations.
Analytical mindset with comfort interpreting system metrics, logs, and delivery data.
Excellent cross‑functional communication skills; able to translate technical issues for commercial stakeholders.
About Digital Turbine Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end‑to‑end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices. The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets.
Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.
Digital Turbine will process the information you provide during the application process in accordance with the Digital Turbine Global Recruitment Privacy Notice.
#J-18808-Ljbffr