Equinix
Director, Activation and Professional Services Transformation
Equinix, Dallas, Texas, United States, 75215
Director, Activation and Professional Services Transformation
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Director, Activation and Professional Services Transformation
role at
Equinix .
Job Summary The Director, Activation and Professional Services Transformation has a strong understanding of a broad range of support & services, focusing on initial customer activation, tiers of customer support, advisory services, and professional services. The ideal leader will transform simpler services organizations into revenue‑generating engines, remove silos between skillsets, develop services products & pricing, and understand the Equinix value proposition to provide our customers with strategic services that highlight how Equinix needs to be a part of their future.
Responsibilities
People
Create a services organization that can provide all services from activation to strategy for our customers
Break down skill silos and instill a culture of utilization‑driven activators, who can drive an outstanding customer experience from their first step
Focus on driving strategic engagement with the customer by highlighting the value Equinix brings to their business
Identify activities that our teams should not be doing, and work with customers and Equinix teams to change behavior
Provide a differentiated experience for customers with the highest support needs, utilizing people, process, and technology to bring best‑in‑class service
Process
Utilize policy and process to change the behavior of customers and Equinix teams, placing work in the right team or technology
Establish GTM rules of engagement to prevent bad processes from impacting the customer experience
Enable the GTM teams to sell services and support, both from a direct and indirect perspective
Establish playbooks and collateral on all activation and services, to drive a consistent customer experience
Develop internal processes to track and report on utilization, to manage performance and identify early headwinds impacting our teams
Forecast capacity and revenue of all engagements
Identify tooling necessary to enable our activation and services teams, from time tracking to project management and repositories
Work with Lead to Cash and ECP teams to build out functionality to better serve customers, providing an agentic and digital experience
Qualifications
15+ years experience preferred
Bachelor's Degree preferred
Strong background in utilizing AI Agents, Agentic AI, and LLMs to accelerate delivery and provide a more consistent experience with our customers
Pay Range United States – Dallas Infomart Office (DAI): $177,000 – $265,000 USD / Annual United States – Ashburn Office (AEO): $195,000 – $293,000 USD / Annual Canada – Toronto Office (TRO): $166,000 – $248,000 CAD / Annual
Benefits Competitive, inclusive, sustainable benefits including health, life, disability, retirement plans, paid time off and paid holidays.
Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth, or any other status protected by applicable law.
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Director, Activation and Professional Services Transformation
role at
Equinix .
Job Summary The Director, Activation and Professional Services Transformation has a strong understanding of a broad range of support & services, focusing on initial customer activation, tiers of customer support, advisory services, and professional services. The ideal leader will transform simpler services organizations into revenue‑generating engines, remove silos between skillsets, develop services products & pricing, and understand the Equinix value proposition to provide our customers with strategic services that highlight how Equinix needs to be a part of their future.
Responsibilities
People
Create a services organization that can provide all services from activation to strategy for our customers
Break down skill silos and instill a culture of utilization‑driven activators, who can drive an outstanding customer experience from their first step
Focus on driving strategic engagement with the customer by highlighting the value Equinix brings to their business
Identify activities that our teams should not be doing, and work with customers and Equinix teams to change behavior
Provide a differentiated experience for customers with the highest support needs, utilizing people, process, and technology to bring best‑in‑class service
Process
Utilize policy and process to change the behavior of customers and Equinix teams, placing work in the right team or technology
Establish GTM rules of engagement to prevent bad processes from impacting the customer experience
Enable the GTM teams to sell services and support, both from a direct and indirect perspective
Establish playbooks and collateral on all activation and services, to drive a consistent customer experience
Develop internal processes to track and report on utilization, to manage performance and identify early headwinds impacting our teams
Forecast capacity and revenue of all engagements
Identify tooling necessary to enable our activation and services teams, from time tracking to project management and repositories
Work with Lead to Cash and ECP teams to build out functionality to better serve customers, providing an agentic and digital experience
Qualifications
15+ years experience preferred
Bachelor's Degree preferred
Strong background in utilizing AI Agents, Agentic AI, and LLMs to accelerate delivery and provide a more consistent experience with our customers
Pay Range United States – Dallas Infomart Office (DAI): $177,000 – $265,000 USD / Annual United States – Ashburn Office (AEO): $195,000 – $293,000 USD / Annual Canada – Toronto Office (TRO): $166,000 – $248,000 CAD / Annual
Benefits Competitive, inclusive, sustainable benefits including health, life, disability, retirement plans, paid time off and paid holidays.
Equinix is an Equal Employment Opportunity and, in the U.S., an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth, or any other status protected by applicable law.
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