Marriott Vacations Worldwide
Sales Executive Licensed (Japanese Speaking)(Waikiki)
Marriott Vacations Worldwide, Honolulu, Hawaii, United States, 96814
Sales Executive Licensed (Japanese Speaking)(Waikiki)
Join the
Sales Executive Licensed (Japanese Speaking)(Waikiki)
role at
Marriott Vacations Worldwide .
Job Summary Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers and reload owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction and to develop future business opportunities (i.e., reloads, referrals, additional sales).
Hourly Rate $32.50
CANDIDATE PROFILE
Education and Experience
High school diploma or GED
Proficiency in English
Incumbent must maintain an active and in‑good standing professional Hawaii Real Estate License where mandated by law
Preferred
One‑year related experience
Successful Candidates Will Be Willing To
Work weekends and holidays as required by business needs
JOB SPECIFIC TASKS
Building and Maintaining Customer Base
Answer owner questions regarding use of properties and location amenities; make recommendations based on background information obtained during discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, highlight upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts to support effective follow‑up opportunities.
Monitor contract processing to minimize rescission decisions and ensure timely closings.
Giving Sales Presentations
Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner throughout the sales process.
Discover the needs of prospective owners through strategically layered questions and customize the sales presentation.
Provide a Sales Gallery, property, and model tour specific to the sales distribution site.
Explain features, advantages, and benefits of the product and advocate the appropriate amount of points to accommodate current and future vacation needs.
Complete the sales contract process, ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales scripts and presentations.
Ensure clear understanding of finance options and present an ownership approach.
Prepare for daily appointments (review tour sheet, owner history, presentation details, etc.).
Follow up face‑to‑face guest interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor.
Answer owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and coordinate virtual tour (eTour) software for guests.
Conducting and Managing Business Transactions
Assure complete and accurate processing of documents pertaining to sales.
Review contract details with prospective owners once they decide on purchase.
Thoroughly review loan applications and financial documents with the customer and ensure completion.
Work with Sales Management to minimize cancellations and ensure timely closings.
Analyze problems and formulate strategies to overcome challenges efficiently.
Complete purchasing summary worksheet at the end of each sale.
Reach out to and influence Legacy Owners and every other year (EOY) owners to enroll, upgrade, and maximize reload opportunities.
Providing Service To Others
Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
Leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) effectively.
Other Responsibilities
Manage time effectively, attending daily team meetings, training sessions, and appointments.
Demonstrate total understanding of the culture and processes of the organization.
Improve sales presentation approach through self‑critique and feedback.
Participate in formal training sessions offered by management team.
Attend daily huddles and scheduled meetings.
Assist in developing and mentoring other Sales/Membership Executives as requested.
Maintain awareness of current events and location information to promote customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulations around sales and marketing activities (e.g., Do Not Call Lists, State registrations, Exemptions).
Competencies, Basic Skills, and Personal Characteristics
Adaptability, Communication, Professional Demeanor, and Problem Solving/Decision Making.
Driving for Results, Planning and Organizing.
Coworker Relationships and Customer Relationships.
Applied Learning and Applied Business Knowledge.
Job Specific Computer Skills, Mathematical Reasoning, Reading Comprehension, and Writing.
Devising Sales Approaches and Solutions, Sales Call Facilitation, Sales Persuasiveness, and Sales Disposition.
Supporting Sales Implementations and Sales Opportunity Analysis.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Hospitality
Referrals increase your chances of interviewing at Marriott Vacations Worldwide by 2x.
Get notified about new Sales Executive jobs in
Honolulu, HI .
#J-18808-Ljbffr
Sales Executive Licensed (Japanese Speaking)(Waikiki)
role at
Marriott Vacations Worldwide .
Job Summary Contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers and reload owners. Develop relationships with prospective owners by soliciting and following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner efficiently. Maintain the customer relationship after the sale is complete to ensure continued owner satisfaction and to develop future business opportunities (i.e., reloads, referrals, additional sales).
Hourly Rate $32.50
CANDIDATE PROFILE
Education and Experience
High school diploma or GED
Proficiency in English
Incumbent must maintain an active and in‑good standing professional Hawaii Real Estate License where mandated by law
Preferred
One‑year related experience
Successful Candidates Will Be Willing To
Work weekends and holidays as required by business needs
JOB SPECIFIC TASKS
Building and Maintaining Customer Base
Answer owner questions regarding use of properties and location amenities; make recommendations based on background information obtained during discovery.
Follow up on referrals/leads from owners.
Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
Contact owners to monitor satisfaction, highlight upcoming promotions, and develop business opportunities (e.g., reloads, referrals).
Develop and maintain records on customer contacts to support effective follow‑up opportunities.
Monitor contract processing to minimize rescission decisions and ensure timely closings.
Giving Sales Presentations
Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
Establish trust with the prospective owner throughout the sales process.
Discover the needs of prospective owners through strategically layered questions and customize the sales presentation.
Provide a Sales Gallery, property, and model tour specific to the sales distribution site.
Explain features, advantages, and benefits of the product and advocate the appropriate amount of points to accommodate current and future vacation needs.
Complete the sales contract process, ensuring all required/legal paperwork and documents are signed and notarized.
Practice and continue to develop and improve sales scripts and presentations.
Ensure clear understanding of finance options and present an ownership approach.
Prepare for daily appointments (review tour sheet, owner history, presentation details, etc.).
Follow up face‑to‑face guest interaction with email, phone, or mail correspondence and facilitate use of Vacation Ownership Advisor.
Answer owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
Use, demonstrate, and coordinate virtual tour (eTour) software for guests.
Conducting and Managing Business Transactions
Assure complete and accurate processing of documents pertaining to sales.
Review contract details with prospective owners once they decide on purchase.
Thoroughly review loan applications and financial documents with the customer and ensure completion.
Work with Sales Management to minimize cancellations and ensure timely closings.
Analyze problems and formulate strategies to overcome challenges efficiently.
Complete purchasing summary worksheet at the end of each sale.
Reach out to and influence Legacy Owners and every other year (EOY) owners to enroll, upgrade, and maximize reload opportunities.
Providing Service To Others
Respond to and monitor the resolution of customer and owner inquiries in a timely manner with accurate information.
Leverage resources for providing service to guests and owners (e.g., Vacation Ownership Advisors) effectively.
Other Responsibilities
Manage time effectively, attending daily team meetings, training sessions, and appointments.
Demonstrate total understanding of the culture and processes of the organization.
Improve sales presentation approach through self‑critique and feedback.
Participate in formal training sessions offered by management team.
Attend daily huddles and scheduled meetings.
Assist in developing and mentoring other Sales/Membership Executives as requested.
Maintain awareness of current events and location information to promote customer relationship building.
Perform other duties as assigned.
Understand and abide by state and federal regulations around sales and marketing activities (e.g., Do Not Call Lists, State registrations, Exemptions).
Competencies, Basic Skills, and Personal Characteristics
Adaptability, Communication, Professional Demeanor, and Problem Solving/Decision Making.
Driving for Results, Planning and Organizing.
Coworker Relationships and Customer Relationships.
Applied Learning and Applied Business Knowledge.
Job Specific Computer Skills, Mathematical Reasoning, Reading Comprehension, and Writing.
Devising Sales Approaches and Solutions, Sales Call Facilitation, Sales Persuasiveness, and Sales Disposition.
Supporting Sales Implementations and Sales Opportunity Analysis.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Hospitality
Referrals increase your chances of interviewing at Marriott Vacations Worldwide by 2x.
Get notified about new Sales Executive jobs in
Honolulu, HI .
#J-18808-Ljbffr