Renesas Electronics
Customer & Product Quality Engineering Manager
Renesas Electronics, San Jose, California, United States, 95199
Overview
Renesas Electronics America, Inc. is looking for a
Customer & Product Quality Engineering Manager
to join the Quality Engineering team in San Jose. This role is responsible for managing multiple customer accounts, leading cross-functional teams, and driving product and process quality improvements. Responsibilities
Manage multiple customer accounts and support items related to product quality. Serve as the first-line customer interface for quality issues, FA claims registration, reporting, and explanation of FA/8D reports. Lead cross-functional teams to drive root cause understanding and corrective action closure, including ownership of effective containment and preventive action fan out. Support Sales & Marketing in answering technical questions regarding product quality. Build partnerships with Sales, Business Units and engineering teams to support customers and promote quality initiatives. Collaborate with multicultural and cross-site teams from Malaysia, China, Korea, Taiwan, Japan, and Europe. Provide key customer support for new business NPI, technical issues, and customer scorecards. Generate customer and/or product quality presentations. Engage in projects to streamline key processes and upgrade internal systems. Qualifications
Minimum 10 years + BSEE or 8 years + MSEE. Experience with customer claim and FA support. 8D problem solving process including root cause tools (5 Why, fishbone, FTA, etc.). Experience working with Tier 1 customers. Basic knowledge of circuits and semiconductor manufacturing processes (fab, assembly, test). Willingness/ability to support domestic and international travel, though limited. Excellent written and verbal communication skills. Strong leadership and organizational skills (project and time management). Proficient in MS Office/Excel; data analytics experience is a plus. Preference for candidates with a Product Engineering background. Additional Information
The expected annual pay range for this position is $170K - $210K. This position is eligible for bonus opportunities and commission pay. Final offer amount depends on geographic location, experience, and skillset. Renesas offers a full range of elective benefits including medical, HSA, dental, vision, flexible spending Accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. Benefited employees receive company-paid life insurance and AD&D, LTD, short-term medical benefits, paid sick time, paid holidays, and accrued paid vacation. New employees will attend a benefit orientation to learn more about options and resources. Renesas is an equal opportunity and affirmative action employer, committed to diversity and a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. See our Diversity & Inclusion Statement for more information. We have adopted a hybrid model with remote work two days a week and in-office days Tuesday through Thursday for collaboration and learning.
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Renesas Electronics America, Inc. is looking for a
Customer & Product Quality Engineering Manager
to join the Quality Engineering team in San Jose. This role is responsible for managing multiple customer accounts, leading cross-functional teams, and driving product and process quality improvements. Responsibilities
Manage multiple customer accounts and support items related to product quality. Serve as the first-line customer interface for quality issues, FA claims registration, reporting, and explanation of FA/8D reports. Lead cross-functional teams to drive root cause understanding and corrective action closure, including ownership of effective containment and preventive action fan out. Support Sales & Marketing in answering technical questions regarding product quality. Build partnerships with Sales, Business Units and engineering teams to support customers and promote quality initiatives. Collaborate with multicultural and cross-site teams from Malaysia, China, Korea, Taiwan, Japan, and Europe. Provide key customer support for new business NPI, technical issues, and customer scorecards. Generate customer and/or product quality presentations. Engage in projects to streamline key processes and upgrade internal systems. Qualifications
Minimum 10 years + BSEE or 8 years + MSEE. Experience with customer claim and FA support. 8D problem solving process including root cause tools (5 Why, fishbone, FTA, etc.). Experience working with Tier 1 customers. Basic knowledge of circuits and semiconductor manufacturing processes (fab, assembly, test). Willingness/ability to support domestic and international travel, though limited. Excellent written and verbal communication skills. Strong leadership and organizational skills (project and time management). Proficient in MS Office/Excel; data analytics experience is a plus. Preference for candidates with a Product Engineering background. Additional Information
The expected annual pay range for this position is $170K - $210K. This position is eligible for bonus opportunities and commission pay. Final offer amount depends on geographic location, experience, and skillset. Renesas offers a full range of elective benefits including medical, HSA, dental, vision, flexible spending Accounts, pre-tax commuter benefits, life insurance, AD&D, and pet insurance. Benefited employees receive company-paid life insurance and AD&D, LTD, short-term medical benefits, paid sick time, paid holidays, and accrued paid vacation. New employees will attend a benefit orientation to learn more about options and resources. Renesas is an equal opportunity and affirmative action employer, committed to diversity and a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. See our Diversity & Inclusion Statement for more information. We have adopted a hybrid model with remote work two days a week and in-office days Tuesday through Thursday for collaboration and learning.
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