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Why Great Gray Group & RPAG?
RPAG is a wholly owned subsidiary of Great Gray Group, LLC. Acquired in 2024, RPAG hosts the industry’s leading retirement plan practice management platform. Designed for elite advisors and institutions, our goal is to create successful outcomes by protecting plan fiduciaries and engaging plan participants. Our efficient and scalable technology platform provides our members with actionable insights, allowing them to make data-driven decisions for their retirement plan clients.
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.
The Role Great Gray is looking to add a
Systems Development Coordinator
to our
RPAG
Operations
team. This role combines UAT testing on a proprietary website for accurate user functionality with performing a variety of administrative and technical support tasks. Success in this position requires a proactive, detail-oriented professional who thrives in fast-paced environments and consistently delivers with accuracy, efficiency, and professionalism.
Please note - this role works a Mon‑Fri shift from 7:30 AM PT - 4:30 PM PT
Location and Work Model This position may work from our Las Vegas, NV office. Great Gray currently supports a hybrid work model with 4 days onsite and 1 day remote.
Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Responsibilities
Conduct comprehensive testing of the proprietary website to verify the accurate execution of programming requirements.
Create detailed requests for both corrective actions and new programming features.
Respond promptly to email inquiries and requests from clients and team members.
Manage and update documents on the website, ensuring data accuracy and timely uploads.
Facilitate calls to assist users in resolving issues and enhancing their experience.
Complete other related duties as assigned.
Qualifications & Experience
Bachelor’s degree in a relevant field of study.
Exceptional written and verbal communication skills.
Strong organizational abilities with a proven capacity to manage multiple tasks simultaneously.
High level of accuracy in typing and data entry.
Ability to respond effectively to clients and team members, with the judgment to elevate issues to management as needed.
Proficient problem-solving skills to address and resolve challenges.
Collaborative team player with a positive attitude and a commitment to contributing to a supportive work environment.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Comfortable navigating ambiguity.
Entrepreneurial mindset to bring best practice ideas to the team.
Standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results Ownership, Collaboration.
Benefits
Be an integral part of an early-stage, high-growth organization!
Hybrid work environment.
Competitive compensation package including 401(k) with elective and non‑elective match opportunities.
Lifestyle spending allowance program.
Medical, dental, vision insurance.
Employer‑paid life and disability insurance.
Generous paid time off program.
Equal Employment Opportunity Policy Great Gray, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.
Accommodation Statement Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: TalentAcquisition@GreatGray.com
#J-18808-Ljbffr
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.
The Role Great Gray is looking to add a
Systems Development Coordinator
to our
RPAG
Operations
team. This role combines UAT testing on a proprietary website for accurate user functionality with performing a variety of administrative and technical support tasks. Success in this position requires a proactive, detail-oriented professional who thrives in fast-paced environments and consistently delivers with accuracy, efficiency, and professionalism.
Please note - this role works a Mon‑Fri shift from 7:30 AM PT - 4:30 PM PT
Location and Work Model This position may work from our Las Vegas, NV office. Great Gray currently supports a hybrid work model with 4 days onsite and 1 day remote.
Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.
Responsibilities
Conduct comprehensive testing of the proprietary website to verify the accurate execution of programming requirements.
Create detailed requests for both corrective actions and new programming features.
Respond promptly to email inquiries and requests from clients and team members.
Manage and update documents on the website, ensuring data accuracy and timely uploads.
Facilitate calls to assist users in resolving issues and enhancing their experience.
Complete other related duties as assigned.
Qualifications & Experience
Bachelor’s degree in a relevant field of study.
Exceptional written and verbal communication skills.
Strong organizational abilities with a proven capacity to manage multiple tasks simultaneously.
High level of accuracy in typing and data entry.
Ability to respond effectively to clients and team members, with the judgment to elevate issues to management as needed.
Proficient problem-solving skills to address and resolve challenges.
Collaborative team player with a positive attitude and a commitment to contributing to a supportive work environment.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Comfortable navigating ambiguity.
Entrepreneurial mindset to bring best practice ideas to the team.
Standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results Ownership, Collaboration.
Benefits
Be an integral part of an early-stage, high-growth organization!
Hybrid work environment.
Competitive compensation package including 401(k) with elective and non‑elective match opportunities.
Lifestyle spending allowance program.
Medical, dental, vision insurance.
Employer‑paid life and disability insurance.
Generous paid time off program.
Equal Employment Opportunity Policy Great Gray, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.
Accommodation Statement Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: TalentAcquisition@GreatGray.com
#J-18808-Ljbffr