Twice
Overview
The Assistant Golf Professional is a central ambassador of Monterey Peninsula Country Club's golf and hospitality experience. This individual supports all facets of golf operations - including the professional shop, merchandising, tournament coordination, teaching, and daily member engagement - with an unwavering commitment to service excellence. As a visible and trusted representative of the golf operation, the Assistant Golf Professional exemplifies the Club's culture of graciousness, discretion, and precision. Success in this role requires a natural warmth, emotional intelligence, and meticulous attention to detail - ensuring every member and guest encounter reflects the refinement and heritage of one of America's most distinguished private clubs.
Experience Required Associate's degree (AA) or equivalent from a two-year college or technical school required; Bachelor's degree preferred.
Minimum of one (2) year experience in golf operations, retail, or outside member services at a premium golf facility.
PGA Associate or Class A Member in good standing, or enrolled and actively progressing in the PGA Professional Golf Management Program.
Understanding of the USGA Rules of Golf and ability to communicate and apply them with professionalism and discretion.
Demonstrated ability to play the game of golf at a level commensurate with a PGA Professional, serving as an ambassador of the game and the Club's standards.
Proficient in point-of-sale systems, scheduling platforms, and Microsoft Office Suite, with strong administrative and operational acumen.
Strong organizational and time management skills with the ability to plan, prioritize, and execute multiple tasks in a fast-paced, service-driven environment.
Exceptional attention to detail and commitment to accuracy in all aspects of golf operations, retail, and member service.
Highly adaptable and solutions-oriented, with a genuine passion for providing gracious, anticipatory service in alignment with five-star hospitality principles.
Ability to perform accurate mathematical calculations, including discounts, percentages, and inventory-related figures.
Demonstrated ability to analyze and resolve problems using sound judgment, professionalism, and diplomacy.
Capable of working both independently and collaboratively, maintaining poise, discretion, and composure under pressure.
Strong interpersonal skills with the ability to build relationships and communicate effectively with a diverse membership, guests, and team members.
Excellent verbal and written communication skills; confident and courteous telephone and email etiquette.
Ability to interpret and apply Club policies, procedures, and service standards with consistency and professionalism.
Commitment to maintaining a flexible schedule inclusive of holidays, weekends, and special events, as business demands.
Demonstrates and upholds a refined, professional image and demeanor consistent with the standards of Monterey Peninsula Country Club.
Essential Responsibilities Member and Guest Service Excellence
Serve as a front-line representative of MPCC's hospitality culture, consistently demonstrating professionalism, sincerity, and poise.
Greet every member and guest by name when possible, maintaining awareness of personal preferences, playing habits, and individual expectations.
Anticipate member needs and proactively offer solutions - from tee time adjustments to personalized product recommendations - before being asked.
Create a seamless arrival and departure experience by coordinating with outside operations, locker room staff, and the concierge team.
Resolve issues or service challenges discreetly, effectively, and with empathy, always protecting the member's sense of value and comfort.
Maintain in-depth knowledge of all Club programs, amenities, and special events to assist members and enhance cross-departmental collaboration.
Embody the MPCC philosophy of "invisible perfection" - delivering exceptional experiences with quiet confidence and impeccable standards.
Professional Shop Operations
Oversee the day-to-day presentation and operation of the professional shop, ensuring an atmosphere of calm sophistication.
Accurately manage all sales transactions, member charges, and reporting procedures through the Club's POS system.
Maintain immaculate merchandising standards: displays are aligned, garments are steamed and folded, and every product reflects the Club's aesthetic sensibility.
Ensure the shop atmosphere mirrors that of a luxury retail environment - understated, elegant, and inviting.
Offer thoughtful, personalized guidance to members on golf apparel, equipment, and accessories, prioritizing relationship-based sales over volume-driven transactions.
Merchandising and Retail Management
Assist the Head Golf Professional and Director of Retail in the planning, selection, and presentation of merchandise consistent with the Club's brand.
Cultivate relationships with premium vendors and assist in evaluating trends in luxury golf apparel and equipment.
Maintain organized inventory controls and accurate records of merchandise movement, ensuring timely reorders and special-order fulfillment.
Support visual merchandising refreshes weekly to reflect seasonality, color flow, and brand balance.
Anticipate the desires of a discerning membership by suggesting subtle adjustments to inventory based on observed buying patterns and feedback.
Tournament and Event Coordination
Assist in the full spectrum of tournament operations - from registration and pairings to scoring and awards - ensuring flawless presentation and execution.
Utilize Golf Genius software to create sophisticated, accurate, and visually refined tournament results.
Maintain a deep understanding of tournament formats, rules, and pace of play management.
Support the Head Golf Professional in delivering memorable and impeccably run member events that enhance the Club's social and competitive traditions.
Instruction, Player Development, and Engagement
Support the professional staff in the delivery of individual and group instruction, including clinics, junior programs, and ladies' initiatives.
Demonstrate enthusiasm for teaching and playing the game at a high level, maintaining professional playing standards.
Serve as an advocate for the game of golf - promoting enjoyment, etiquette, and improvement among all members.
Foster an encouraging learning environment where every player feels confident, supported, and inspired.
Leadership, Team Culture, and Professionalism
Exhibit quiet confidence, integrity, and leadership in all interactions - modeling the values of MPCC's golf team.
Collaborate seamlessly with fellow golf professionals, outside operations, and other Club departments to ensure a unified and consistent member experience.
Maintain composure under pressure and demonstrate discernment in sensitive or confidential matters.
Represent MPCC with elegance and humility, both on and off property.
Attend departmental meetings prepared with ideas and solutions that enhance service and operational efficiency.
High-End Hospitality Expectations
Demonstrate emotional intelligence
- the ability to anticipate unspoken needs and deliver personalized, gracious service.
Uphold the Club's standards
of refinement in tone, attire, and conduct; exhibit impeccable grooming, posture, and verbal etiquette.
Apply the principles of anticipatory service
- noticing before being asked, remembering before being reminded, and acting with confidence and warmth.
Maintain absolute confidentiality
and discretion regarding member activities, preferences, and Club affairs.
Treat every interaction
as a reflection of the Club's legacy, ensuring every guest departs with a sense of belonging and gratitude.
Foster an environment of genuine hospitality
- combining formality with authenticity, precision with warmth, and excellence with empathy.
Benefits
Relocation Allowance
Employee Appreciation Fund
Health Insurance: Eligible the first day of the month following 30 days of employment
MPCC currently pays 100% of employee-only medical, dental, vision, and life insurance. Dependent coverage is available at the employee's expense on a pre‑tax basis
Retirement Plan: Eligible to participate in the Club's 401(k) plan after 90 days of employment, with automatic enrollment at a 2% contribution rate (unless you opt out).
After one year of employment, you will also be eligible for the Club's matching contribution program.
Paid Time Off: In lieu of vacation and holiday pay, you will accrue Paid Time Off (PTO) beginning after 90 days of employment, per the Employee Handbook. You will also receive paid sick leave in accordance with California law
Club Privileges: Unlimited Golf
Uniforms & Dry Cleaning: Uniforms provided and dry cleaning services for work attire at no cost
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Experience Required Associate's degree (AA) or equivalent from a two-year college or technical school required; Bachelor's degree preferred.
Minimum of one (2) year experience in golf operations, retail, or outside member services at a premium golf facility.
PGA Associate or Class A Member in good standing, or enrolled and actively progressing in the PGA Professional Golf Management Program.
Understanding of the USGA Rules of Golf and ability to communicate and apply them with professionalism and discretion.
Demonstrated ability to play the game of golf at a level commensurate with a PGA Professional, serving as an ambassador of the game and the Club's standards.
Proficient in point-of-sale systems, scheduling platforms, and Microsoft Office Suite, with strong administrative and operational acumen.
Strong organizational and time management skills with the ability to plan, prioritize, and execute multiple tasks in a fast-paced, service-driven environment.
Exceptional attention to detail and commitment to accuracy in all aspects of golf operations, retail, and member service.
Highly adaptable and solutions-oriented, with a genuine passion for providing gracious, anticipatory service in alignment with five-star hospitality principles.
Ability to perform accurate mathematical calculations, including discounts, percentages, and inventory-related figures.
Demonstrated ability to analyze and resolve problems using sound judgment, professionalism, and diplomacy.
Capable of working both independently and collaboratively, maintaining poise, discretion, and composure under pressure.
Strong interpersonal skills with the ability to build relationships and communicate effectively with a diverse membership, guests, and team members.
Excellent verbal and written communication skills; confident and courteous telephone and email etiquette.
Ability to interpret and apply Club policies, procedures, and service standards with consistency and professionalism.
Commitment to maintaining a flexible schedule inclusive of holidays, weekends, and special events, as business demands.
Demonstrates and upholds a refined, professional image and demeanor consistent with the standards of Monterey Peninsula Country Club.
Essential Responsibilities Member and Guest Service Excellence
Serve as a front-line representative of MPCC's hospitality culture, consistently demonstrating professionalism, sincerity, and poise.
Greet every member and guest by name when possible, maintaining awareness of personal preferences, playing habits, and individual expectations.
Anticipate member needs and proactively offer solutions - from tee time adjustments to personalized product recommendations - before being asked.
Create a seamless arrival and departure experience by coordinating with outside operations, locker room staff, and the concierge team.
Resolve issues or service challenges discreetly, effectively, and with empathy, always protecting the member's sense of value and comfort.
Maintain in-depth knowledge of all Club programs, amenities, and special events to assist members and enhance cross-departmental collaboration.
Embody the MPCC philosophy of "invisible perfection" - delivering exceptional experiences with quiet confidence and impeccable standards.
Professional Shop Operations
Oversee the day-to-day presentation and operation of the professional shop, ensuring an atmosphere of calm sophistication.
Accurately manage all sales transactions, member charges, and reporting procedures through the Club's POS system.
Maintain immaculate merchandising standards: displays are aligned, garments are steamed and folded, and every product reflects the Club's aesthetic sensibility.
Ensure the shop atmosphere mirrors that of a luxury retail environment - understated, elegant, and inviting.
Offer thoughtful, personalized guidance to members on golf apparel, equipment, and accessories, prioritizing relationship-based sales over volume-driven transactions.
Merchandising and Retail Management
Assist the Head Golf Professional and Director of Retail in the planning, selection, and presentation of merchandise consistent with the Club's brand.
Cultivate relationships with premium vendors and assist in evaluating trends in luxury golf apparel and equipment.
Maintain organized inventory controls and accurate records of merchandise movement, ensuring timely reorders and special-order fulfillment.
Support visual merchandising refreshes weekly to reflect seasonality, color flow, and brand balance.
Anticipate the desires of a discerning membership by suggesting subtle adjustments to inventory based on observed buying patterns and feedback.
Tournament and Event Coordination
Assist in the full spectrum of tournament operations - from registration and pairings to scoring and awards - ensuring flawless presentation and execution.
Utilize Golf Genius software to create sophisticated, accurate, and visually refined tournament results.
Maintain a deep understanding of tournament formats, rules, and pace of play management.
Support the Head Golf Professional in delivering memorable and impeccably run member events that enhance the Club's social and competitive traditions.
Instruction, Player Development, and Engagement
Support the professional staff in the delivery of individual and group instruction, including clinics, junior programs, and ladies' initiatives.
Demonstrate enthusiasm for teaching and playing the game at a high level, maintaining professional playing standards.
Serve as an advocate for the game of golf - promoting enjoyment, etiquette, and improvement among all members.
Foster an encouraging learning environment where every player feels confident, supported, and inspired.
Leadership, Team Culture, and Professionalism
Exhibit quiet confidence, integrity, and leadership in all interactions - modeling the values of MPCC's golf team.
Collaborate seamlessly with fellow golf professionals, outside operations, and other Club departments to ensure a unified and consistent member experience.
Maintain composure under pressure and demonstrate discernment in sensitive or confidential matters.
Represent MPCC with elegance and humility, both on and off property.
Attend departmental meetings prepared with ideas and solutions that enhance service and operational efficiency.
High-End Hospitality Expectations
Demonstrate emotional intelligence
- the ability to anticipate unspoken needs and deliver personalized, gracious service.
Uphold the Club's standards
of refinement in tone, attire, and conduct; exhibit impeccable grooming, posture, and verbal etiquette.
Apply the principles of anticipatory service
- noticing before being asked, remembering before being reminded, and acting with confidence and warmth.
Maintain absolute confidentiality
and discretion regarding member activities, preferences, and Club affairs.
Treat every interaction
as a reflection of the Club's legacy, ensuring every guest departs with a sense of belonging and gratitude.
Foster an environment of genuine hospitality
- combining formality with authenticity, precision with warmth, and excellence with empathy.
Benefits
Relocation Allowance
Employee Appreciation Fund
Health Insurance: Eligible the first day of the month following 30 days of employment
MPCC currently pays 100% of employee-only medical, dental, vision, and life insurance. Dependent coverage is available at the employee's expense on a pre‑tax basis
Retirement Plan: Eligible to participate in the Club's 401(k) plan after 90 days of employment, with automatic enrollment at a 2% contribution rate (unless you opt out).
After one year of employment, you will also be eligible for the Club's matching contribution program.
Paid Time Off: In lieu of vacation and holiday pay, you will accrue Paid Time Off (PTO) beginning after 90 days of employment, per the Employee Handbook. You will also receive paid sick leave in accordance with California law
Club Privileges: Unlimited Golf
Uniforms & Dry Cleaning: Uniforms provided and dry cleaning services for work attire at no cost
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