DentaQuest
Sr Client Partner Consultant, DentaQuest - Must Reside in Colorado
DentaQuest, Greenwood Village, Colorado, United States
Sr Client Partner Consultant, DentaQuest – Must Reside in Colorado
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Sr Client Partner Consultant, DentaQuest – Must Reside in Colorado
role at
DentaQuest .
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop‑loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Job Description Sun Life embraces a hybrid work model that balances in‑office collaboration with the flexibility of virtual work in the contiguous states plus AK.
Candidate must reside in the state of Colorado.
The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service‑level performance reporting.
Ensure effective coordination and communication of client requests to satisfy client expectations.
Maintain ongoing, effective communications and service to current clients via on‑site meetings, conference calls and day‑to‑day interaction.
Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently.
Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively.
Resolve issues and strengthen relationships at various professional levels within the client’s organization.
Coordinate and serve as the primary point of contact for client audits, including documentation requests, meeting organization and auditor follow‑up.
Develop and maintain relationships with functional areas within DentaQuest to ensure effective contract performance.
Support innovative business practices and process improvement opportunities (e.g., P4Q, QARR, ER Diversion).
Monitor changes in regulations and fee schedules, and communicate to ensure compliance with state and federal guidelines.
Perform functions that support timely and accurate reporting to clients.
Update Office Reference Manuals, implement corrective action plans, and organize client audits.
Develop and submit IODs based on CMS, market‑or client‑specific program requirements.
Manage process for obtaining program requirements, documentation, support and other special requests from clients.
Provide regular updates to senior management on internal and external issues affecting market performance.
Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
Other duties as assigned.
Travel up to 10% required.
Key Qualifications
Bachelor’s degree in Business, Healthcare Administration (or related field) or equivalent relevant work experience.
Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
Well‑organized with superior organizational, written and oral communication skills, particularly presentation skills.
Knowledge of group benefits and ability to provide consultative services to meet customer needs proactively.
Ability to work independently and as part of a team.
Proficient with general computer software including Microsoft Excel, Word and Outlook.
Proven problem‑solving skills.
Ability to make sound judgment decisions based on available data with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Excellent customer service skills.
Salary Salary Range: $78,100 – $117,200.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Sr Client Partner Consultant, DentaQuest – Must Reside in Colorado
role at
DentaQuest .
Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop‑loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.
DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.
Job Description Sun Life embraces a hybrid work model that balances in‑office collaboration with the flexibility of virtual work in the contiguous states plus AK.
Candidate must reside in the state of Colorado.
The Senior Client Partner is responsible for contract deliverables, including compliance reporting, financial reporting and service‑level performance reporting.
Ensure effective coordination and communication of client requests to satisfy client expectations.
Maintain ongoing, effective communications and service to current clients via on‑site meetings, conference calls and day‑to‑day interaction.
Provide support to DentaQuest leadership for administration of the client’s program, and communicate information accurately and efficiently.
Identify and communicate client expectations to DQ leadership and staff, and ensure expectations are delivered effectively.
Resolve issues and strengthen relationships at various professional levels within the client’s organization.
Coordinate and serve as the primary point of contact for client audits, including documentation requests, meeting organization and auditor follow‑up.
Develop and maintain relationships with functional areas within DentaQuest to ensure effective contract performance.
Support innovative business practices and process improvement opportunities (e.g., P4Q, QARR, ER Diversion).
Monitor changes in regulations and fee schedules, and communicate to ensure compliance with state and federal guidelines.
Perform functions that support timely and accurate reporting to clients.
Update Office Reference Manuals, implement corrective action plans, and organize client audits.
Develop and submit IODs based on CMS, market‑or client‑specific program requirements.
Manage process for obtaining program requirements, documentation, support and other special requests from clients.
Provide regular updates to senior management on internal and external issues affecting market performance.
Represent DentaQuest at health fairs, conferences and advisory meetings through the State.
Other duties as assigned.
Travel up to 10% required.
Key Qualifications
Bachelor’s degree in Business, Healthcare Administration (or related field) or equivalent relevant work experience.
Five years’ experience working with external clients/customers; proven track record of providing superior service to internal and external customers.
Well‑organized with superior organizational, written and oral communication skills, particularly presentation skills.
Knowledge of group benefits and ability to provide consultative services to meet customer needs proactively.
Ability to work independently and as part of a team.
Proficient with general computer software including Microsoft Excel, Word and Outlook.
Proven problem‑solving skills.
Ability to make sound judgment decisions based on available data with minimal supervision.
Ability to prioritize and organize multiple tasks with tight deadlines.
Excellent customer service skills.
Salary Salary Range: $78,100 – $117,200.
EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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