Compass
Agent Experience Manager
Join to apply for the
Agent Experience Manager
role at
Compass .
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with an end‑to‑end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Location:
100% in office out of our Bethesda Office.
Role Overview As an Agent Experience Manager, you will be the first person our customers meet when they join Compass and will serve as their account manager from that day forward. You will support our customers with everything including understanding Compass, training on tools and programs, marketing requests, and more. As an AEM you are passionate about delivering a world‑class experience.
Responsibilities
Manage a portfolio of high‑touch customers by serving as their day‑to‑day contact for questions and issues via phone calls, emails, and in‑person meetings.
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
Provide essential marketing support by answering questions, creating collateral from templates (including listing presentations and postcards), and acting as the liaison to marketing specialists for more complex requests.
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
Support ongoing projects such as new office openings, national initiatives, and new expansion/M&A activity.
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
Serve as a mentor to Agent Experience Coordinators by being available for questions and managing escalations.
Qualifications
2-3 years of experience in customer service, training, office management, hospitality, or operations.
Previous experience in real estate is a plus.
Previous experience with live or remote training is a plus.
Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
Passion for supporting and serving agents trying to grow their businesses.
Ability to establish credibility with key agent decision‑makers and influencers.
Great listening skills, empathetic of the customer’s pain points.
Passion for creating community within a space; encourages in‑office interaction, bonding and engagement.
Strong problem‑solving and analytical skills, able to adapt and formulate solutions quickly.
Skilled communicator with great interpersonal skills, ability to build and manage relationships.
Meticulous attention to detail, highly organized.
Strong creative writing skills and eye for design.
Ability to work in the office during standard operating hours.
Ability to lift up to 25 lbs.
Compensation The salary range for this position is $28.00 – $31.00 per hour, plus variable pay. Base pay may vary based on experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Benefits
Participation in incentive programs (eligible cash, equity, or commissions).
Paid vacation, holidays, sick time, parental leave, and recharge leave.
Medical, tele‑health, dental and vision benefits.
401(k) plan with company match.
Flexible spending accounts (FSAs).
Commuter program.
Life and disability insurance.
Maven (support system for new parents).
Carrot (fertility benefits).
UrbanSitter (caregiver referral network).
Employee Assistance Program.
Pet insurance.
EEO Statement At Compass, we believe that everyone deserves to find their place in the world. As an equal‑opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.
#J-18808-Ljbffr
Agent Experience Manager
role at
Compass .
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with an end‑to‑end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
Location:
100% in office out of our Bethesda Office.
Role Overview As an Agent Experience Manager, you will be the first person our customers meet when they join Compass and will serve as their account manager from that day forward. You will support our customers with everything including understanding Compass, training on tools and programs, marketing requests, and more. As an AEM you are passionate about delivering a world‑class experience.
Responsibilities
Manage a portfolio of high‑touch customers by serving as their day‑to‑day contact for questions and issues via phone calls, emails, and in‑person meetings.
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
Provide essential marketing support by answering questions, creating collateral from templates (including listing presentations and postcards), and acting as the liaison to marketing specialists for more complex requests.
Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
Support ongoing projects such as new office openings, national initiatives, and new expansion/M&A activity.
Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
Serve as a mentor to Agent Experience Coordinators by being available for questions and managing escalations.
Qualifications
2-3 years of experience in customer service, training, office management, hospitality, or operations.
Previous experience in real estate is a plus.
Previous experience with live or remote training is a plus.
Experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
Passion for supporting and serving agents trying to grow their businesses.
Ability to establish credibility with key agent decision‑makers and influencers.
Great listening skills, empathetic of the customer’s pain points.
Passion for creating community within a space; encourages in‑office interaction, bonding and engagement.
Strong problem‑solving and analytical skills, able to adapt and formulate solutions quickly.
Skilled communicator with great interpersonal skills, ability to build and manage relationships.
Meticulous attention to detail, highly organized.
Strong creative writing skills and eye for design.
Ability to work in the office during standard operating hours.
Ability to lift up to 25 lbs.
Compensation The salary range for this position is $28.00 – $31.00 per hour, plus variable pay. Base pay may vary based on experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.
Benefits
Participation in incentive programs (eligible cash, equity, or commissions).
Paid vacation, holidays, sick time, parental leave, and recharge leave.
Medical, tele‑health, dental and vision benefits.
401(k) plan with company match.
Flexible spending accounts (FSAs).
Commuter program.
Life and disability insurance.
Maven (support system for new parents).
Carrot (fertility benefits).
UrbanSitter (caregiver referral network).
Employee Assistance Program.
Pet insurance.
EEO Statement At Compass, we believe that everyone deserves to find their place in the world. As an equal‑opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.
#J-18808-Ljbffr