JetBlue
Supervisor Airport and Ground Operations
JetBlue, Washington, District of Columbia, us, 20022
Supervisor Airport and Ground Operations
Position Title:
Supervisor Airport and Ground Operations
Position Summary:
The Airport and Ground Operations Supervisor leads, develops, and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers. Depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves airport crewmembers and business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor collaborates closely with Manager(s) in executing the operational strategy to ensure successful customer interactions, cost control, revenue growth, and safety compliance.
Key responsibilities include overseeing the Airports and Ground Operations teams:
The Airports Operations team safely performs all processes above the wing, including customer check‑in, baggage handling, flight boarding, and station operations.
The Ground Operations team safely performs all processes below the wing, including baggage loading and unloading, aircraft cleaning, and safety compliance.
Essential Responsibilities
Accountable to senior leadership for monitoring and executing safety and security programs at the station to ensure a safe workplace for all.
Provides exceptional service to internal and external customers, resolving escalated issues with customers and/or crewmembers.
Supports, coaches, and trains airport crewmembers, encouraging engagement and growth through performance management.
Briefs crewmembers and/or business partners before each shift and reports relevant information to the crewleader on duty.
Strategically identifies operational challenges and implements improvements to maximize on‑time performance.
Supports Management in executing the operational strategy and assumes Manager/General Manager responsibilities when unavailable.
Directs and guides crewmembers through operational issues while coordinating with all applicable stakeholders and business partners.
Obtains and stays current on Airport and/or Ground Operations qualifications.
Ensures policies and procedures comply with System Airports Performance and Quality (SAPQ) standards and federal regulations.
Partners with JetBlue University to ensure effective training and safety standards.
Evaluates daily crewmember shift schedules for maximum efficiency during regular and irregular operations.
Provides frontline assistance to crewmembers as needed and oversees administrative duties based on station size.
Performs other duties and special projects as assigned.
Minimum Experience and Qualifications
High School Diploma or GED.
Three (3) years of customer service, sales, or airline experience, or one (1) year of JetBlue Customer Experience (CEX) team experience.
Ability to stand continuously for up to four (4) hours at a time.
Proficient in written and verbal English.
Professional handling of confidential information.
Flexible to work variable hours, including holidays, weekends, and overnight travel (10%).
Ability to perform under pressure and fixed time constraints.
Proficient knowledge of Microsoft Office.
Use of handheld radios and microphones for terminal announcements.
Experience handling various payment methods.
Valid Security Identification Display Area (SIDA) Badge; United States Customs Clearance may be required.
Valid Driver License with clean record (for Ground Operations supervisors).
Pass a ten‑year background check and pre‑employment drug test.
Legal eligibility to work in the United States; no visa sponsorship.
Good standing in attendance performance and safety for internal candidates.
Preferred Experience and Qualifications
Outstanding leadership and motivation skills.
One (1) year of leadership or supervision experience, preferably in the airline industry.
Knowledge of Airport and/or Ground Operations.
Knowledge of Sabre and Movement Control Web.
Knowledge of Flight Load Monitoring (FLM), Blue Eye, Complaint Resolution Official (CRO), and Ground Security Coordinator (GSC).
Excellent time management and prioritization skills.
Excellent customer service skills and creative thinking.
Bilingual skills.
Crewmember Expectations
Regular attendance and punctuality.
Flexibility to work variable hours and respond on short notice.
Professional appearance and behavior.
Assistance with light aircraft cleaning during flights, when time permits.
Alignment with JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Seniority level Associate
Employment type Full-time
Job function Management and Manufacturing
Industries Airlines and Aviation, Hospitality, and Travel Arrangements
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Supervisor Airport and Ground Operations
Position Summary:
The Airport and Ground Operations Supervisor leads, develops, and maintains strategic relationships with JetBlue crewmembers, internal departments, and customers. Depending on the specific station, this responsibility may extend to business partners as well. The Supervisor serves airport crewmembers and business partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor collaborates closely with Manager(s) in executing the operational strategy to ensure successful customer interactions, cost control, revenue growth, and safety compliance.
Key responsibilities include overseeing the Airports and Ground Operations teams:
The Airports Operations team safely performs all processes above the wing, including customer check‑in, baggage handling, flight boarding, and station operations.
The Ground Operations team safely performs all processes below the wing, including baggage loading and unloading, aircraft cleaning, and safety compliance.
Essential Responsibilities
Accountable to senior leadership for monitoring and executing safety and security programs at the station to ensure a safe workplace for all.
Provides exceptional service to internal and external customers, resolving escalated issues with customers and/or crewmembers.
Supports, coaches, and trains airport crewmembers, encouraging engagement and growth through performance management.
Briefs crewmembers and/or business partners before each shift and reports relevant information to the crewleader on duty.
Strategically identifies operational challenges and implements improvements to maximize on‑time performance.
Supports Management in executing the operational strategy and assumes Manager/General Manager responsibilities when unavailable.
Directs and guides crewmembers through operational issues while coordinating with all applicable stakeholders and business partners.
Obtains and stays current on Airport and/or Ground Operations qualifications.
Ensures policies and procedures comply with System Airports Performance and Quality (SAPQ) standards and federal regulations.
Partners with JetBlue University to ensure effective training and safety standards.
Evaluates daily crewmember shift schedules for maximum efficiency during regular and irregular operations.
Provides frontline assistance to crewmembers as needed and oversees administrative duties based on station size.
Performs other duties and special projects as assigned.
Minimum Experience and Qualifications
High School Diploma or GED.
Three (3) years of customer service, sales, or airline experience, or one (1) year of JetBlue Customer Experience (CEX) team experience.
Ability to stand continuously for up to four (4) hours at a time.
Proficient in written and verbal English.
Professional handling of confidential information.
Flexible to work variable hours, including holidays, weekends, and overnight travel (10%).
Ability to perform under pressure and fixed time constraints.
Proficient knowledge of Microsoft Office.
Use of handheld radios and microphones for terminal announcements.
Experience handling various payment methods.
Valid Security Identification Display Area (SIDA) Badge; United States Customs Clearance may be required.
Valid Driver License with clean record (for Ground Operations supervisors).
Pass a ten‑year background check and pre‑employment drug test.
Legal eligibility to work in the United States; no visa sponsorship.
Good standing in attendance performance and safety for internal candidates.
Preferred Experience and Qualifications
Outstanding leadership and motivation skills.
One (1) year of leadership or supervision experience, preferably in the airline industry.
Knowledge of Airport and/or Ground Operations.
Knowledge of Sabre and Movement Control Web.
Knowledge of Flight Load Monitoring (FLM), Blue Eye, Complaint Resolution Official (CRO), and Ground Security Coordinator (GSC).
Excellent time management and prioritization skills.
Excellent customer service skills and creative thinking.
Bilingual skills.
Crewmember Expectations
Regular attendance and punctuality.
Flexibility to work variable hours and respond on short notice.
Professional appearance and behavior.
Assistance with light aircraft cleaning during flights, when time permits.
Alignment with JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
Seniority level Associate
Employment type Full-time
Job function Management and Manufacturing
Industries Airlines and Aviation, Hospitality, and Travel Arrangements
#J-18808-Ljbffr