Atrium Health
Department:
12345 Enterprise Corporate - IAS Exchange Team
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday - Friday, onsite required
Pay Range
$23.65 - $35.50
Major Responsibilities
Manage the receiving, inspecting, and recording of incoming and outgoing IT endpoint devices and peripherals following documented standards. Ensure proper asset record keeping from procurement through disposal of IT assets according to organizational policies and procedures. Record asset tag information (serial number and asset tag number) for import into Active Directory, ServiceNow, and other inventory tracking and configuration systems
Maintain a secure and orderly storage area for IT endpoint devices and peripherals. Keep precise records of all IT assets, including desktops, laptops, tablets, mobile devices, and peripherals, utilizing ServiceNow hardware asset management software.
Collaborate with warehouse personnel for the receipt, movement, and delivery of equipment stock and pallets. Participate in meetings to help other teams understand IT Asset management practices, and project workflows.
Perform regular audits of endpoint inventory to identify discrepancies, damages, or missing items, and reconcile any discrepancies.
Implement asset management workflows and tools to streamline inventory tracking and reporting processes. Inform management and leadership of issues and potential solutions.
Adhere to and champion IT policies and procedures for inventory management, asset tagging, security, and disposal, educating and helping others to understand ITAM processes and procedures when necessary.
Assist with intermediate level troubleshooting and repair of IT endpoint devices, such as replacing screens, hard drives, motherboards, etc. Facilitating the repair, replacement, or maintenance of IT assets under warranty or service agreements by collaborating with vendors and external service providers.
Unbox, apply asset tags, install base images, configure, and re-box new or used laptops and desktops. Unbox and apply asset tags to tablets and phones in the central imaging center. Connect hardware to the network and KVM devices for imaging, configuration, and setup as directed. Establish initial network connectivity for new device deployment following defined procedures and troubleshoot as necessary.
Configure multiple machines simultaneously in a mass production environment, ensuring attention to detail and accuracy while following documented procedures and assisting entry level teammates. This includes performing software installations, implementing device security requirements, and ensuring compliance with IT hardware/software standards. Provide timely status updates on device imaging assignments and inform leadership of any deviations from standards.
Licensure, Registration, and/or Certification Required
CompTia A+ ; Microsoft Technology Associate (MTA); Google IT Support Certificate or equivalent required
Education Required
High school diploma or GED
Experience Required
2-4 years of experience in IT inventory management, PC repair and imaging, mobile device set-up, endpoint device support, or related field
Knowledge, Skills & Abilities Required
Understanding of laptops, desktops, tablets, smartphones, and related peripherals
Experience with basic troubleshooting and repair methods
Working experience with ServiceNow or similar inventory management systems
Experienced in using Excel, Word, Outlook, and Teams Office products.
Flexibility to adapt to changing priorities and work in a fast-paced environment
Team player with the ability to build long term relationships
Ability to work independently and as part of a team
Ability to communicate effectively with end users, vendors, and suppliers.
High attention to detail and accuracy required.
Excellent Customer service and problem-solving skills
Physical Requirements and Working Conditions
This position requires travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job including manual pallet jacks.
Exposed to semi-temperature-controlled warehouse conditions.
Ability to lift and move up to 50 pounds of IT equipment throughout the workday.
Operates all equipment necessary to perform the job including manual pallet jacks.
Preferred Job Requirements
Associate’s degree in IT related field preferred.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
The IT Endpoint Inventory Depot Technician is responsible for inventory management, maintenance, repair, and tracking the inventory of IT endpoint devices, such as laptops, desktops, tablets, cellular phones and peripherals. The level 2 technician will perform intermediate level troubleshooting and repair of PC endpoint devices, and coordinate with vendors and suppliers for warranty and replacement services. The level 2 technician will participate in coordinating project hardware storage and delivery, while ensuring proper asset tracking throughout. Additionally, the technician will be involved in imaging and configuration of new or used IT endpoint devices in a centralized imaging center, following defined processes and standards.
#J-18808-Ljbffr
12345 Enterprise Corporate - IAS Exchange Team
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday - Friday, onsite required
Pay Range
$23.65 - $35.50
Major Responsibilities
Manage the receiving, inspecting, and recording of incoming and outgoing IT endpoint devices and peripherals following documented standards. Ensure proper asset record keeping from procurement through disposal of IT assets according to organizational policies and procedures. Record asset tag information (serial number and asset tag number) for import into Active Directory, ServiceNow, and other inventory tracking and configuration systems
Maintain a secure and orderly storage area for IT endpoint devices and peripherals. Keep precise records of all IT assets, including desktops, laptops, tablets, mobile devices, and peripherals, utilizing ServiceNow hardware asset management software.
Collaborate with warehouse personnel for the receipt, movement, and delivery of equipment stock and pallets. Participate in meetings to help other teams understand IT Asset management practices, and project workflows.
Perform regular audits of endpoint inventory to identify discrepancies, damages, or missing items, and reconcile any discrepancies.
Implement asset management workflows and tools to streamline inventory tracking and reporting processes. Inform management and leadership of issues and potential solutions.
Adhere to and champion IT policies and procedures for inventory management, asset tagging, security, and disposal, educating and helping others to understand ITAM processes and procedures when necessary.
Assist with intermediate level troubleshooting and repair of IT endpoint devices, such as replacing screens, hard drives, motherboards, etc. Facilitating the repair, replacement, or maintenance of IT assets under warranty or service agreements by collaborating with vendors and external service providers.
Unbox, apply asset tags, install base images, configure, and re-box new or used laptops and desktops. Unbox and apply asset tags to tablets and phones in the central imaging center. Connect hardware to the network and KVM devices for imaging, configuration, and setup as directed. Establish initial network connectivity for new device deployment following defined procedures and troubleshoot as necessary.
Configure multiple machines simultaneously in a mass production environment, ensuring attention to detail and accuracy while following documented procedures and assisting entry level teammates. This includes performing software installations, implementing device security requirements, and ensuring compliance with IT hardware/software standards. Provide timely status updates on device imaging assignments and inform leadership of any deviations from standards.
Licensure, Registration, and/or Certification Required
CompTia A+ ; Microsoft Technology Associate (MTA); Google IT Support Certificate or equivalent required
Education Required
High school diploma or GED
Experience Required
2-4 years of experience in IT inventory management, PC repair and imaging, mobile device set-up, endpoint device support, or related field
Knowledge, Skills & Abilities Required
Understanding of laptops, desktops, tablets, smartphones, and related peripherals
Experience with basic troubleshooting and repair methods
Working experience with ServiceNow or similar inventory management systems
Experienced in using Excel, Word, Outlook, and Teams Office products.
Flexibility to adapt to changing priorities and work in a fast-paced environment
Team player with the ability to build long term relationships
Ability to work independently and as part of a team
Ability to communicate effectively with end users, vendors, and suppliers.
High attention to detail and accuracy required.
Excellent Customer service and problem-solving skills
Physical Requirements and Working Conditions
This position requires travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job including manual pallet jacks.
Exposed to semi-temperature-controlled warehouse conditions.
Ability to lift and move up to 50 pounds of IT equipment throughout the workday.
Operates all equipment necessary to perform the job including manual pallet jacks.
Preferred Job Requirements
Associate’s degree in IT related field preferred.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
The IT Endpoint Inventory Depot Technician is responsible for inventory management, maintenance, repair, and tracking the inventory of IT endpoint devices, such as laptops, desktops, tablets, cellular phones and peripherals. The level 2 technician will perform intermediate level troubleshooting and repair of PC endpoint devices, and coordinate with vendors and suppliers for warranty and replacement services. The level 2 technician will participate in coordinating project hardware storage and delivery, while ensuring proper asset tracking throughout. Additionally, the technician will be involved in imaging and configuration of new or used IT endpoint devices in a centralized imaging center, following defined processes and standards.
#J-18808-Ljbffr