Melia Hotels International S.A.(Meliá)
Reservations Manager - ME Lisbon
Melia Hotels International S.A.(Meliá), Mission, Kansas, United States
ME Lisbon
is part of the prestigious
Meliá Hotels International
group, a 5-star hotel that combines luxury, contemporary design, and personalised experiences. Located in the heart of Lisbon, we stand out for our
excellence in service, innovation, and attention to detail , offering guests truly unique and memorable moments.
Mission: As the
Reservations Manager
at
ME Lisbon , your mission is to lead a seamless, efficient, and innovative reservations experience that reflects the brand’s distinctive personality. You will ensure that every interaction, from the first enquiry to the final confirmation, embodies our commitment to
luxury, precision, and individuality .
What will you have to do?
Ensure
maximum occupancy and average room rate
are achieved at all times through strategic management of inventory and selling techniques.
Oversee the
daily operations
of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction.
Apply and monitor the hotel’s
selling strategy
across all reservation systems, optimising room type availability and rate management.
Proactively manage availability
and make recommendations to adjust strategies based on demand patterns and market trends.
Keep up to date with
local and global events
impacting hotel performance and adjust forecasting accordingly.
Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy.
Manage overbookings
efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience.
Collaborate closely with Revenue Management and Sales teams to support the hotel’s overall commercial strategy.
What are we looking for?
Minimum
2–3 years of experience
in a similar role, ideally within a
luxury hotel or upscale environment .
Fluency in Portuguese and English
(written and spoken). A third language is a plus.
Proficiency with
Opera Cloud PMS
and revenue management tools is an advantage.
Strong
analytical and organisational skills , with a proactive and results-driven mindset.
Excellent
communication, leadership, and team management
abilities.
Passion for
guest service excellence
and attention to detail.
#J-18808-Ljbffr
is part of the prestigious
Meliá Hotels International
group, a 5-star hotel that combines luxury, contemporary design, and personalised experiences. Located in the heart of Lisbon, we stand out for our
excellence in service, innovation, and attention to detail , offering guests truly unique and memorable moments.
Mission: As the
Reservations Manager
at
ME Lisbon , your mission is to lead a seamless, efficient, and innovative reservations experience that reflects the brand’s distinctive personality. You will ensure that every interaction, from the first enquiry to the final confirmation, embodies our commitment to
luxury, precision, and individuality .
What will you have to do?
Ensure
maximum occupancy and average room rate
are achieved at all times through strategic management of inventory and selling techniques.
Oversee the
daily operations
of the Reservations Department, ensuring efficiency, accuracy, and guest satisfaction.
Apply and monitor the hotel’s
selling strategy
across all reservation systems, optimising room type availability and rate management.
Proactively manage availability
and make recommendations to adjust strategies based on demand patterns and market trends.
Keep up to date with
local and global events
impacting hotel performance and adjust forecasting accordingly.
Review and validate all bookings, ensuring alignment with brand standards, pricing guidelines, and distribution strategy.
Manage overbookings
efficiently and coordinate with Front Office and Sales to ensure a smooth guest experience.
Collaborate closely with Revenue Management and Sales teams to support the hotel’s overall commercial strategy.
What are we looking for?
Minimum
2–3 years of experience
in a similar role, ideally within a
luxury hotel or upscale environment .
Fluency in Portuguese and English
(written and spoken). A third language is a plus.
Proficiency with
Opera Cloud PMS
and revenue management tools is an advantage.
Strong
analytical and organisational skills , with a proactive and results-driven mindset.
Excellent
communication, leadership, and team management
abilities.
Passion for
guest service excellence
and attention to detail.
#J-18808-Ljbffr