One Community Health Sacramento
Call Center Representative - Part Time
One Community Health Sacramento, Sacramento, California, United States, 95828
Call Center Representative – Part Time
Join to apply for the Call Center Representative – Part Time role at One Community Health Sacramento.
Pay Range This range is provided by One Community Health Sacramento. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $24.00/hr – $30.00/hr.
The Call Center Representative provides a welcoming and positive first impression of One Community Health by processing incoming calls regarding One Community Health Services and assisting callers with establishing care, making appointments and other One Community Health related services.
This role is on-site at our Midtown location in Sacramento, CA (95811).
Essential Functions
Prescreen patients by conducting concise, courteous and informed interviews to obtain pertinent information and determine appropriate actions.
Answer a high volume of incoming calls using proper telephone etiquette and workflow processes.
Direct calls to the correct person or department or assist callers with requests.
Determine how best to handle the phone call and take necessary action.
Update patient demographics by asking open‑ended questions.
Schedule appointments as requested in accordance with established guidelines.
Verify insurance eligibility for new and existing patients seeking to schedule an appointment.
Verify and properly document caller’s information in accordance to company policy.
Respond to patient inquiries and provide general information regarding services available at One Community Health.
Conduct daily telephone appointment confirmations.
Additional Duties
Outreach calls and special projects as assigned.
Full access to Client PHI (Provider Access) – authorized to read and write medical or social services provider notes on a client, as needed to provide care for that client.
Bi‑directional texting for appointment confirmations and scheduling.
Education/Experience Required
High school diploma or equivalent.
Expertise in the following areas, typically gained from one year in a Call Center/Customer Service role:
De‑escalation skills.
Multitasking.
Strongly preferred: Speakers of Spanish, Dari, or Pashto.
Preferred
Medical terminology.
Effective communication skills, including interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with courtesy and professionalism, both in person and on the telephone.
Organizational skills to establish priorities for own work within state guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of calls.
Knowledge of medical and dental insurance and how to verify.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Reasonable Accommodations One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at
ochhumanresources@onecommunityhealth.com .
Additional Information We only employ U.S. citizens and non‑U.S. citizens authorized to work in the United States in compliance with federal law.
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Pay Range This range is provided by One Community Health Sacramento. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range $24.00/hr – $30.00/hr.
The Call Center Representative provides a welcoming and positive first impression of One Community Health by processing incoming calls regarding One Community Health Services and assisting callers with establishing care, making appointments and other One Community Health related services.
This role is on-site at our Midtown location in Sacramento, CA (95811).
Essential Functions
Prescreen patients by conducting concise, courteous and informed interviews to obtain pertinent information and determine appropriate actions.
Answer a high volume of incoming calls using proper telephone etiquette and workflow processes.
Direct calls to the correct person or department or assist callers with requests.
Determine how best to handle the phone call and take necessary action.
Update patient demographics by asking open‑ended questions.
Schedule appointments as requested in accordance with established guidelines.
Verify insurance eligibility for new and existing patients seeking to schedule an appointment.
Verify and properly document caller’s information in accordance to company policy.
Respond to patient inquiries and provide general information regarding services available at One Community Health.
Conduct daily telephone appointment confirmations.
Additional Duties
Outreach calls and special projects as assigned.
Full access to Client PHI (Provider Access) – authorized to read and write medical or social services provider notes on a client, as needed to provide care for that client.
Bi‑directional texting for appointment confirmations and scheduling.
Education/Experience Required
High school diploma or equivalent.
Expertise in the following areas, typically gained from one year in a Call Center/Customer Service role:
De‑escalation skills.
Multitasking.
Strongly preferred: Speakers of Spanish, Dari, or Pashto.
Preferred
Medical terminology.
Effective communication skills, including interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with courtesy and professionalism, both in person and on the telephone.
Organizational skills to establish priorities for own work within state guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of calls.
Knowledge of medical and dental insurance and how to verify.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
Reasonable Accommodations One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at
ochhumanresources@onecommunityhealth.com .
Additional Information We only employ U.S. citizens and non‑U.S. citizens authorized to work in the United States in compliance with federal law.
#J-18808-Ljbffr