RB Global Inc.
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Base pay range
$65,920.00/yr - $82,400.00/yr Direct message the job poster from RB Global Inc. Strategic Talent Acquisition Leader | Driving Inclusive Hiring, Scalable Recruitment Solutions & Exceptional Candidate Experiences | CPHR Certified
The People Services Senior Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a “one team all in” continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement. Responsibilities: Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner. Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs. Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.) Responsible for maintaining the data accuracy/integrity of various people systems and tools. Also identifying gaps and creative solutions to drive enhancements. Ensures that HR processes, policies and tools are applied consistently to contribute to business goals. Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution. Proactively review cases to ensure Service Level Agreements are met. Redirect employees to company intranets and HR Help Desk knowledge base resources and self-service as appropriate. Other duties and special projects as assigned Qualifications: Bachelor’s degree or combination of education and equivalent work experience required. 3+ years of relevant HR experience (HR Generalist) Preference for HR Certifications. Ability to multi-task and support multiple stakeholders across the business. Ability to work hybrid 3 days a week in office from our Fort Worth, Texas location. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Human Resources Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at RB Global Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Get notified when a new job is posted. Sign in to set job alerts for “Service Specialist” roles.
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$65,920.00/yr - $82,400.00/yr Direct message the job poster from RB Global Inc. Strategic Talent Acquisition Leader | Driving Inclusive Hiring, Scalable Recruitment Solutions & Exceptional Candidate Experiences | CPHR Certified
The People Services Senior Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a “one team all in” continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement. Responsibilities: Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner. Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs. Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.) Responsible for maintaining the data accuracy/integrity of various people systems and tools. Also identifying gaps and creative solutions to drive enhancements. Ensures that HR processes, policies and tools are applied consistently to contribute to business goals. Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution. Proactively review cases to ensure Service Level Agreements are met. Redirect employees to company intranets and HR Help Desk knowledge base resources and self-service as appropriate. Other duties and special projects as assigned Qualifications: Bachelor’s degree or combination of education and equivalent work experience required. 3+ years of relevant HR experience (HR Generalist) Preference for HR Certifications. Ability to multi-task and support multiple stakeholders across the business. Ability to work hybrid 3 days a week in office from our Fort Worth, Texas location. Seniority level
Seniority level Associate Employment type
Employment type Full-time Job function
Job function Human Resources Industries Internet Marketplace Platforms Referrals increase your chances of interviewing at RB Global Inc. by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Get notified when a new job is posted. Sign in to set job alerts for “Service Specialist” roles.
Customer Service Manager, Control Center - DFW
Customer Service Manager, Airport Workforce Management
Fort Worth, TX $50,000.00-$70,000.00 7 months ago Roadside Safety Service Specialist - Ft. Worth
Fort Worth, TX $75,000.00-$95,000.00 1 week ago Fort Worth, TX $97,327.00-$126,720.00 3 weeks ago Seeking school transportation service in Fort Worth area
Dallas-Fort Worth Metroplex $20.00-$22.00 2 weeks ago Special Agent: Healthcare Services /Medical Background
Dallas-Fort Worth Metroplex $99,461.00-$128,329.00 4 days ago Train Service Personnel III- PT (Less than 19 hours/week)
Route Service Representative (4-Day Workweek)
Irving, TX $85,000.00-$100,000.00 1 week ago Real Time Analyst - Client Service Center
Customer Service Specialist Intermediate
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr