Brown University Health is hiring: ED Unit Secretary in Providence

ED Unit Secretary – Brown University Health

Under the supervision of nurse managers and in accordance with established policies and procedures, the ED Unit Secretary provides clerical support to patient care activities in the Emergency/Trauma Center. The role assists patients and their families while awaiting treatment, contacts physicians, prepares treatment request forms, and operates online computer terminals. Employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence, and to demonstrate the core Success Factors: Instill Trust and Value Differences; Patient and Community Focus; and Collaborate.

Responsibilities

• Receive and direct communications such as incoming calls from police, media, and physicians, handling or rerouting them per department policy.
• Initiate related forms and records.
• Communicate with patients or their families to provide general information about department operations or to facilitate a return to the hospital.
• Provide or relay patient status as directed.
• Contact private physicians, medical examiners, and other required personnel.
• Receive and respond to paging requests for physicians and other hospital personnel, including administration, maintenance, and security.
• Operate telephones and radio beepers per established paging procedures and reference lists.
• Notify the appropriate security agency of emergency treatments resulting from assaults, gunshots, animal bites, accidents, and similar incidents, in accordance with state Department of Health regulations.
• Greet patients in pediatric or walk‑in clinics and direct them to treatment areas following department guidelines.
• Complete physician orders for diagnostic tests and/or therapies, utilizing an online computer terminal to access the Laboratory Information System (LIS).
• Use the Patient Managed Access System (PMAS) to enter, access, and update patient and related hospital data, including orders, status, and medical record information.
• Maintain a list of patients and update it as needed.
• Record patients placed on the “danger” list and inform appropriate staff, including telephone operators and the Man Admitting department.
• Update computerized records as required to maintain department operating statistics.
• Ensure that Emergency Department patient records are complete upon discharge, including diagnosis and appropriate signatures and authorizations, and file charts according to procedure.
• Copy and distribute charges to designated areas; assist the quality assurance program by receiving, sorting, distributing, and filing X‑rays, laboratory reports, and other test results and charts.
• Perform other clerical duties as required, such as ordering supplies, preparing schedules, and reviewing records to obtain information related to various studies.
• Maintain knowledge of emergency disaster response protocols.
• Route maintenance of fax machines, copiers, printers, and other office equipment.

Minimum Qualifications

• Basic Knowledge: High‑school level education; well‑developed interpersonal and communication skills; knowledge of department procedures; knowledge of medical terminology; ability to operate online computer terminals.
• Experience: 3–6 months of responsible work experience, preferably involving patient contact and the application of medical terminology; familiarity with computers preferred.
• No supervisory responsibility.

Pay Range

$20.48–$20.98

Location

593 Eddy Street – Davol – N/A Providence, Rhode Island 02903

Work Type & Shift

7 am – 7:30 pm, every other weekend/holiday (Day shift)

Additional Information

• Driving Required: Yes
• Union: International Brotherhood Teamsters
• Seniority Level: Internship
• Employment Type: Part‑time
• Job Function: Administrative
• Industry: Hospitals and Health Care

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.