Airline Support Engineer (Experienced or Senior) Job at Boeing in Seal Beach

Airline Support Engineer (Experienced or Senior)

Location: Seal Beach, CA – Boeing Commercial Airplanes (BCA), Customer Support seeks an experienced or senior Airline Support Engineer. The Engineer will serve as the technical interface between Boeing and our airline partners, maintaining operational and reliability performance for safe and economical operations.

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering a welcoming, respectful, and inclusive environment for every teammate with great professional growth opportunities.

Position Responsibilities

• Proactive technical customer advocate for selected airline customers.
• Lead and understand the perspective of the airlines you represent, know the products Boeing provides, and work together with the Customer Support team.
• Develop thorough knowledge of top customer issues and lead and drive customer issues to closure by coordinating with functional/integration teams within Boeing.
• Maintain frequent contact and coordination with Boeing Field Service Representatives and customer airlines.
• Author and review documentation associated with the airlines, utilizing Boeing Communication System messages, trip reports, meeting minutes, reliability reports, etc.
• Know the products Boeing supports, including knowledge of commercial model airplanes and airline operations and an understanding of Boeing Customer Support products.
• Work with Service Engineering, Field Service Representatives, Customer Engineering, Program Management, Sales, Airline Logistics, and others to build and maintain relationships.
• Use program management skills to lead resolution of customer in‑service issues, assess priorities, determine available resources, and develop action plans to resolve the highest priority issues.
• Manage multiple projects and demands in a dynamic and fast‑paced environment; communicate plans for supporting customers to internal and external organizations and monitor/follow up to ensure proper execution and closure.
• Execute proposed actions and follow through to completion.
• Interact with senior level executives and mid‑level managers at airlines and at Boeing.
• Communicate effectively in both verbal and written form, building constructive relationships in a technically and culturally diverse environment.
• Coordinate with and present to Airline Customer and Boeing Executive Leadership.
• May be asked to lead activities across customer accounts.
• Occasional domestic and international travel to airline bases and customers is required.
• Will travel periodically to integrate with customers, suppliers, and other organizations.
• Will work alternate shifts occasionally when needed to support the 24/7 needs of the customer.

Work Authorization Statement

This position is expected to be 100% onsite at Seal Beach, CA.

Basic Qualifications

• Bachelor of Science degree in Engineering, Engineering Technology, Computer Science, Data Science, Mathematics, Physics, Chemistry, or equivalent directly related to the work statement.
• 3+ years of engineering experience.
• Willingness to travel domestically and internationally as needed.

Preferred Qualifications

• 9+ years of engineering experience.
• Experience working with organizational leaders to develop & implement plans & objectives.
• Experience supporting technical questions for airplane programs or similar.

Drug Free Workplace

Boeing is a Drug Free Workplace where post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Union

This position is not a union‑represented position.

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent. Elements include competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid/unpaid time off. Specific programs vary by eligibility factors such as geographic location and date of hire.

Summary Pay Range

• Experienced (Level 3): $104,150 – $141,450
• Senior (Level 4): $128,350 – $173,650

Additional Information

All information provided will be checked and may be verified.

Export Control Requirements

To meet export control compliance requirements, a “U.S. Person” (U.S. Citizen, lawful permanent resident, refugee, or asylee) is required.

Education

Bachelor’s Degree or Equivalent Required.

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift.

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.