Customer Service Job at Platinum Coastal Group in Round Rock

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Platinum Coastal Group provided pay range

This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: communication skills, flexible schedule availability, customer service and support, analytical skills, customer service skills, oral and written communication skills, analytical and problem-solving abilities, customer relationship management (CRM), priorization, oral communication, bilingualism, flexibility, ability to multitask and prioritize, customer feedback management, written communication, familiarity with CRM systems and practices, strong communication skills, customer feedback analysis, basic understanding of business operations and customer needs, CRM systems and practices, customer service experience, flexible scheduling, multi-tasking, analytical abilities, collaboration, proficiency in customer service software, ability to multitask and prioritize under pressure, CRM systems, CRM systems familiarity, multitempacing and prioritization, excellent organizational skills, knowledge of CRM systems, basic understanding of business operations, ability to multitask and prioritize effectively under pressure, bilingual or multilingual abilities, customer service software proficiency, positive attitude and resilience, empathy, documentation, time management skills, teamwork, service excellence, problem-solving skills, multitasking, customer satisfaction, team collaboration, strong oral and written communication skills, sales, language fluency, problem-solving abilities, adaptability, flexibility in schedule availability, flexibility in schedule, excellent organizational and time management skills, CRM familiarity, problem-solving, organization, active listening, time management, sales support, problem solving, organization skills, customer satisfaction and service excellence, interpersonal skills, customer service, communication, familiarity with CRM systems, strong analytical and problem-solving abilities, customer satisfaction commitment, positive attitude, customer feedback, strong oral and written communication, proficiency in customer service software and tools, strong analytical skills, customer service representatives, flexibility and adaptability, conflict resolution, organizational and time management skills, effective communication, ability to multitask, customer service software, resilience, organizational skills, ability to multitask and prioritize effectively, resilience in challenging situations, teamwork and collaboration, CRM knowledge, strong interpersonal skills, problem resolution, fluent in multiple languages, customer feedback gathering

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services

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