PayPal
Director, Experience Design
PayPal has been revolutionizing commerce globally for more than 25 years. It creates innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. PayPal empowers consumers and businesses in approximately 200 markets, helping merchants and consumers connect, transact, and complete payments online or in person. The company offers proprietary payment solutions, flexible account usage, and a broad array of funding sources—including bank accounts, PayPal or Venmo balances, branded credit products, credit cards, debit cards, certain cryptocurrencies, or gift cards. PayPal also provides exchange services, cross‑border shopping support, and end‑to‑end solutions for merchants, including authorization, settlement, risk management, and compliance. Its core values are Inclusion, Innovation, Collaboration, and Wellness, guiding a culture centered on customers and teammates.
Job Description Summary Imagine designing the gateway through which millions of people and businesses enter the digital economy, while ensuring PayPal adapts to shifting global regulations. As Director of Experience Design for Global Onboarding and Compliance, you’ll lead design initiatives across onboarding, compliance, tax, risk, and regulatory change. You’ll transform complexity into clarity, building experiences that earn trust, accelerate adoption, and empower teams to launch products quickly and compliantly across 200+ markets. This leadership role merges design excellence with global impact, creating systems and experiences that balance business growth, regulatory rigor, and customer needs.
Essential Responsibilities
Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence executive‑level decision making.
Identify and resolve complex user interface or interaction design challenges.
Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products.
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less‑experienced roles, serving as an example of innovation, excellence, and day‑to‑day learning.
Expected Qualifications
10+ years of relevant experience and a bachelor’s degree (or equivalent education and experience).
2 years of experience leading others.
What You'll Do
Define and drive the design vision for onboarding and compliance platforms at a global scale.
Lead, mentor, and inspire multiple design teams, fostering innovation, inclusivity, and design excellence.
Partner with executives and cross‑functional leaders to align design with business growth and compliance.
Collaborate across teams to balance global consistency with user‑ and region‑specific needs.
Champion user‑centered solutions with executives and senior stakeholders, influencing priorities and trade‑offs.
Serve on the Platforms & Tools leadership team, shaping strategy and driving alignment across critical initiatives.
Pioneer innovative solutions—including AI and automation—for onboarding, verification, and regulatory workflows.
What We’re Looking For
15+ years in product design, with 5+ years leading design teams at scale.
Experience designing global, multi‑market platforms in regulated sectors.
Portfolio demonstrating large‑scale transformations with measurable business and customer impact.
Executive presence with strong communication and influencing skills across functions and geographies.
Expertise in design systems, workflow design, and operational excellence.
Passion for financial inclusion and building trusted, accessible, and compliant experiences.
Reporting to the VP of Design for Platforms & Tools, you will also be part of PayPal’s Global Design Organization.
Compensation PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, relevant skills, and experience. The U.S. national annual pay range for this role is $188,000 to $323,950. Compensation may include an annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. If you receive a request for payment, it may be a scam. Learn how to identify and avoid recruitment fraud at https://careers.pypl.com/contact-us.
Benefits PayPal offers a flexible work environment, employee share options, health and life insurance, and many other benefits. Learn more about our benefits at https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. PayPal also provides reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal Our employees are central to advancing our mission. We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. PayPal is proud of its diverse workforce and continues to take actions to cultivate inclusivity and belonging.
We recognize confidence gaps and imposter syndrome can hinder candidates. Please don’t hesitate to apply.
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Job Description Summary Imagine designing the gateway through which millions of people and businesses enter the digital economy, while ensuring PayPal adapts to shifting global regulations. As Director of Experience Design for Global Onboarding and Compliance, you’ll lead design initiatives across onboarding, compliance, tax, risk, and regulatory change. You’ll transform complexity into clarity, building experiences that earn trust, accelerate adoption, and empower teams to launch products quickly and compliantly across 200+ markets. This leadership role merges design excellence with global impact, creating systems and experiences that balance business growth, regulatory rigor, and customer needs.
Essential Responsibilities
Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence executive‑level decision making.
Identify and resolve complex user interface or interaction design challenges.
Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products.
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less‑experienced roles, serving as an example of innovation, excellence, and day‑to‑day learning.
Expected Qualifications
10+ years of relevant experience and a bachelor’s degree (or equivalent education and experience).
2 years of experience leading others.
What You'll Do
Define and drive the design vision for onboarding and compliance platforms at a global scale.
Lead, mentor, and inspire multiple design teams, fostering innovation, inclusivity, and design excellence.
Partner with executives and cross‑functional leaders to align design with business growth and compliance.
Collaborate across teams to balance global consistency with user‑ and region‑specific needs.
Champion user‑centered solutions with executives and senior stakeholders, influencing priorities and trade‑offs.
Serve on the Platforms & Tools leadership team, shaping strategy and driving alignment across critical initiatives.
Pioneer innovative solutions—including AI and automation—for onboarding, verification, and regulatory workflows.
What We’re Looking For
15+ years in product design, with 5+ years leading design teams at scale.
Experience designing global, multi‑market platforms in regulated sectors.
Portfolio demonstrating large‑scale transformations with measurable business and customer impact.
Executive presence with strong communication and influencing skills across functions and geographies.
Expertise in design systems, workflow design, and operational excellence.
Passion for financial inclusion and building trusted, accessible, and compliant experiences.
Reporting to the VP of Design for Platforms & Tools, you will also be part of PayPal’s Global Design Organization.
Compensation PayPal is committed to fair and equitable compensation practices. Actual compensation is based on various factors including but not limited to work location, relevant skills, and experience. The U.S. national annual pay range for this role is $188,000 to $323,950. Compensation may include an annual performance bonus, equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. If you receive a request for payment, it may be a scam. Learn how to identify and avoid recruitment fraud at https://careers.pypl.com/contact-us.
Benefits PayPal offers a flexible work environment, employee share options, health and life insurance, and many other benefits. Learn more about our benefits at https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. PayPal also provides reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal Our employees are central to advancing our mission. We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. PayPal is proud of its diverse workforce and continues to take actions to cultivate inclusivity and belonging.
We recognize confidence gaps and imposter syndrome can hinder candidates. Please don’t hesitate to apply.
#J-18808-Ljbffr