Hy-Vee
**Additional Considerations (if any):****-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Assistant Dairy Department Manager**Department:** Dairy**FLSA**: Non-Exempt**General Function**Responsible for assisting the Dairy Department Manager to present the freshest, most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations**Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Dairy Department ManagerPositions that Report to you: Dairy Clerks, Part time employees**Primary Duties and Responsibilities*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include)
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Reviews appearance of the coolers and freezers and faces, replenishes, and removes damaged and outdated products.* Ensures department standards are met.* Oversees the part time dairy and frozen employees – outlines duties, trains, and follows up to ensure duties are completed.* Trains new employees.* Handles and satisfies customer issues.* Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors.* Receives deliveries, puts product away, reviews invoices, and logs in record book daily.* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Assumes management duties in absence of Department Manager.* Orders for the department when necessary* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience**High school or equivalent experience and over six months up to one year of similar or related experience.**Supervisory Responsibilities (Direct Reports)*** Instructing, assigning, reviewing, and planning the work of others.* Maintaining standards, coordinating activities, and acting on employee problems.* Has the authority to recommend employee discipline.**Physical Requirements*** Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects.* Visual requirements include clarity of vision at a distance of less than 20 inches to more than 20 feet, with or without correction; field of vision; color vision; depth perception.* Must be able to perform the following physical activities: Balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is exposed to noise, temperature extremes, and dampness continuously and equipment movement hazards occasionally. This is a fast paced work environment.**Equipment Used to Perform Job**Pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard
compactor, copier, fax (within wage and hour guidelines).**Contacts**Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience.For information on company benefits visit .Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr
+ escorting them to the products they’re looking for
+ securing products that are out of reach
+ loading or unloading heavy items
+ making note of and passing along customer suggestions or requests
+ performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Reviews appearance of the coolers and freezers and faces, replenishes, and removes damaged and outdated products.* Ensures department standards are met.* Oversees the part time dairy and frozen employees – outlines duties, trains, and follows up to ensure duties are completed.* Trains new employees.* Handles and satisfies customer issues.* Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors.* Receives deliveries, puts product away, reviews invoices, and logs in record book daily.* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Assumes management duties in absence of Department Manager.* Orders for the department when necessary* Assists in other areas of store as needed.* Performs other job related duties and special projects as required.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience**High school or equivalent experience and over six months up to one year of similar or related experience.**Supervisory Responsibilities (Direct Reports)*** Instructing, assigning, reviewing, and planning the work of others.* Maintaining standards, coordinating activities, and acting on employee problems.* Has the authority to recommend employee discipline.**Physical Requirements*** Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects.* Visual requirements include clarity of vision at a distance of less than 20 inches to more than 20 feet, with or without correction; field of vision; color vision; depth perception.* Must be able to perform the following physical activities: Balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is exposed to noise, temperature extremes, and dampness continuously and equipment movement hazards occasionally. This is a fast paced work environment.**Equipment Used to Perform Job**Pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard
compactor, copier, fax (within wage and hour guidelines).**Contacts**Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.The anticipated hourly starting wage for this position is $17.00 to $21.25 depending on experience.For information on company benefits visit .Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.* #J-18808-Ljbffr