DHL Global Forwarding
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Ocean Freight Manager
role at
DHL Global Forwarding .
Job Title: Ocean Freight Manager
Job Location: Miami, FL
We are looking for a transformational leader to manage our ocean freight operations. In this role you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions‑oriented thinking. Working closely with the National Operations team, you will lead strategic initiatives to achieve exceptional results and ensure the profitability of our logistics operation.
Key Responsibilities
Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth
Drive the transformation of the team from a data entry focus to a proactive and solution‑oriented approach
Foster a finance‑first mindset, connecting the dots between P/L and file level performance
Align team goals to P/L excellence, including clear P/L ownership
Initiate and drive initiatives to enhance customer experience and satisfaction
Cultivate a culture of innovation and continuous improvement
Monitor service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects
Implement a process‑oriented approach to ensure reliable and consistent customer service
Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations
Lead negotiations with external suppliers to effectively manage costs and drive efficiencies
Oversee the negotiation and issuance of buying rate quotations with shipping carriers
Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions
Skills / Requirements
Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
Success in leading teams through a transition to prioritize customer‑centricity and adopt a finance‑first mindset
Demonstrated strategic, transformational, and visionary mindset
Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint
Preferred bachelor’s degree (BA/BS) demonstrating a strong educational foundation
Minimum of 5 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations
Knowledge of the CargoWise system is advantageous
Pay Range $93,142.50 - $124,190.00 (Based on Experience)
Benefits (All Non-Union Employees)
Competitive base salary plus role‑dependent performance‑based incentives
401(k) match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
Vision: Optional coverage for exams, frames, and contacts
Dental: Optional coverage for preventive, basic, and major services
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long‑term success.
Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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Ocean Freight Manager
role at
DHL Global Forwarding .
Job Title: Ocean Freight Manager
Job Location: Miami, FL
We are looking for a transformational leader to manage our ocean freight operations. In this role you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions‑oriented thinking. Working closely with the National Operations team, you will lead strategic initiatives to achieve exceptional results and ensure the profitability of our logistics operation.
Key Responsibilities
Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth
Drive the transformation of the team from a data entry focus to a proactive and solution‑oriented approach
Foster a finance‑first mindset, connecting the dots between P/L and file level performance
Align team goals to P/L excellence, including clear P/L ownership
Initiate and drive initiatives to enhance customer experience and satisfaction
Cultivate a culture of innovation and continuous improvement
Monitor service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects
Implement a process‑oriented approach to ensure reliable and consistent customer service
Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations
Lead negotiations with external suppliers to effectively manage costs and drive efficiencies
Oversee the negotiation and issuance of buying rate quotations with shipping carriers
Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions
Skills / Requirements
Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
Success in leading teams through a transition to prioritize customer‑centricity and adopt a finance‑first mindset
Demonstrated strategic, transformational, and visionary mindset
Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint
Preferred bachelor’s degree (BA/BS) demonstrating a strong educational foundation
Minimum of 5 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations
Knowledge of the CargoWise system is advantageous
Pay Range $93,142.50 - $124,190.00 (Based on Experience)
Benefits (All Non-Union Employees)
Competitive base salary plus role‑dependent performance‑based incentives
401(k) match: $1‑for‑$1 match up to 4% quarterly + 2% annual base contribution
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions
Vision: Optional coverage for exams, frames, and contacts
Dental: Optional coverage for preventive, basic, and major services
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days
Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long‑term success.
Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
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