Quantum ePay™
Quantum ePay is a fast‑growing financial technology provider that helps business owners lower costs, increase revenue, and improve quality of life. We are expanding quickly and looking for motivated team members with strong customer‑service skills who are eager to learn and grow.
Merchant Support Specialist I As a Merchant Support Specialist I you will be on the front lines supporting our merchants, answering questions, and resolving issues. No prior payments experience is required—training and tools will be provided. This is a great opportunity to start a career in fintech with plenty of room for growth.
Essential Duties & Responsibilities
Research and resolve issues related to merchant processing history, transactions, and account activity.
Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations.
Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism.
Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization.
Deliver exceptional service by answering merchant questions and ensuring a positive customer experience.
Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently.
Perform additional duties and special projects as assigned.
Qualifications
1+ year of customer‑service experience (call center, retail, banking, or similar).
Excellent verbal, written, interpersonal, and relationship‑building skills.
Ability to troubleshoot and problem‑solve with patience and professionalism.
Strongly self‑motivated with a drive to succeed and grow quickly into senior responsibilities.
Strong work ethic, self‑discipline, and ability to manage multiple priorities in a fast‑paced environment.
PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred.
Bilingual skills (Spanish, Vietnamese, Mandarin, Japanese preferred).
Salary & Compensation Base hourly range: $17.00 – $21.00 per hour. The role includes quarterly profit‑sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.
Annualized salary including quarterly profit‑sharing bonus and comprehensive benefits program: $49,557 – $59,541.
Benefits
Medical, dental, vision, acupuncture and chiropractic coverage.
401(k) Safe Harbor with 100% employer match up to 4%.
Profit sharing paid on a quarterly basis.
Comprehensive benefits program.
Why Work Here?
Awarded Top Workplace of Orange County by the OC Register.
New state‑of‑the‑art, open‑concept facility with stand‑up desks, balance boards, stationary bikes and more.
Work hard, play hard culture.
Monthly beer socials and BBQs.
Proven “promote from within” mentality.
Referrals increase your chances of interviewing at Quantum ePay™ by 2x.
#J-18808-Ljbffr
Merchant Support Specialist I As a Merchant Support Specialist I you will be on the front lines supporting our merchants, answering questions, and resolving issues. No prior payments experience is required—training and tools will be provided. This is a great opportunity to start a career in fintech with plenty of room for growth.
Essential Duties & Responsibilities
Research and resolve issues related to merchant processing history, transactions, and account activity.
Assist merchants with terminal and gateway issues, ensuring timely resolution and minimal disruption to business operations.
Respond to and resolve merchant billing and invoicing questions with accuracy and professionalism.
Review and analyze merchant fee structures and pricing to identify discrepancies or opportunities for optimization.
Deliver exceptional service by answering merchant questions and ensuring a positive customer experience.
Collaborate with internal teams (Risk, Underwriting, Sales, etc.) to resolve merchant issues efficiently.
Perform additional duties and special projects as assigned.
Qualifications
1+ year of customer‑service experience (call center, retail, banking, or similar).
Excellent verbal, written, interpersonal, and relationship‑building skills.
Ability to troubleshoot and problem‑solve with patience and professionalism.
Strongly self‑motivated with a drive to succeed and grow quickly into senior responsibilities.
Strong work ethic, self‑discipline, and ability to manage multiple priorities in a fast‑paced environment.
PC literate with Microsoft Office Suite experience; CRM or ticketing system knowledge preferred.
Bilingual skills (Spanish, Vietnamese, Mandarin, Japanese preferred).
Salary & Compensation Base hourly range: $17.00 – $21.00 per hour. The role includes quarterly profit‑sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.
Annualized salary including quarterly profit‑sharing bonus and comprehensive benefits program: $49,557 – $59,541.
Benefits
Medical, dental, vision, acupuncture and chiropractic coverage.
401(k) Safe Harbor with 100% employer match up to 4%.
Profit sharing paid on a quarterly basis.
Comprehensive benefits program.
Why Work Here?
Awarded Top Workplace of Orange County by the OC Register.
New state‑of‑the‑art, open‑concept facility with stand‑up desks, balance boards, stationary bikes and more.
Work hard, play hard culture.
Monthly beer socials and BBQs.
Proven “promote from within” mentality.
Referrals increase your chances of interviewing at Quantum ePay™ by 2x.
#J-18808-Ljbffr