BrightView Landscapes
Description
At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best‑in‑class team where you can grow to be your brightest. We’re looking for a Quality Assurance Analyst. Can you picture yourself here?
Hybrid Schedule:
4 Days Onsite in Blue Bell, PA
No Agency Resumes At This Time
Job Summary
The Claims Manager is a key leader in the Risk Management team, responsible for overseeing all claims‑related activities across Auto Liability, Workers’ Compensation, and General Liability. This position manages a team of claims professionals, providing strategic oversight, TPA performance management, process improvement leadership, and claims outcome optimization. The role requires proven expertise in large deductible programs, high‑volume claims management, complex and litigated claims, and workers’ compensation enhancements. The Claims Manager serves as a subject matter expert and change agent, ensuring BrightView achieves strong financial results while fostering positive experiences for employees.
Duties And Responsibilities
Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures
Oversee the end‑to‑end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality
Monitor and guide Third‑Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost‑effectiveness
Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals
Support communication and reporting with excess insurers on significant or catastrophic claims
Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity
Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use
Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes
Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies
Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders
Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments
Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost‑effectiveness
Education And Experience
Bachelor’s degree in Business, Risk Management, or related field; Juris Doctor preferred.
Minimum 5 years of claims management experience, including Auto, GL, and Workers’ Compensation
Prior Management experience overseeing a claims team
Experience in construction, landscaping, or related industries
Demonstrated expertise in large deductible programs, high‑volume claim handling, complex/litigated claims, and TPA oversight
Proven record of improving workers’ compensation claim outcomes for employees
Strong background in change management and process improvement, including improving field‑level claim intake processes
Excellent communication and leadership skills
Advanced organizational and analytical capabilities with strong attention to detail.
Bilingual (Spanish)
Physical Demands/Requirements
Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer
Position is sedentary; must be able to remain in a stationary position for a majority of the time
Operates in an office environment and requires in‑person presence
Work Environment
Work is conducted in a professional office environment, with a collaborative and dynamic team setting, and requires in‑person presence
BrightView Landscapes, LLC is an Equal Opportunity and E‑Verify Employer. This job description is subject to change at any time. BrightView offers a suite of health, wellness, and financial benefits to full‑time team members. Benefits offerings for full‑time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401(k) savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process. It’s Not Just a Team. It’s One BrightView.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales
Industries Facilities Services
#J-18808-Ljbffr
At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best‑in‑class team where you can grow to be your brightest. We’re looking for a Quality Assurance Analyst. Can you picture yourself here?
Hybrid Schedule:
4 Days Onsite in Blue Bell, PA
No Agency Resumes At This Time
Job Summary
The Claims Manager is a key leader in the Risk Management team, responsible for overseeing all claims‑related activities across Auto Liability, Workers’ Compensation, and General Liability. This position manages a team of claims professionals, providing strategic oversight, TPA performance management, process improvement leadership, and claims outcome optimization. The role requires proven expertise in large deductible programs, high‑volume claims management, complex and litigated claims, and workers’ compensation enhancements. The Claims Manager serves as a subject matter expert and change agent, ensuring BrightView achieves strong financial results while fostering positive experiences for employees.
Duties And Responsibilities
Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures
Oversee the end‑to‑end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality
Monitor and guide Third‑Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost‑effectiveness
Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals
Support communication and reporting with excess insurers on significant or catastrophic claims
Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity
Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use
Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes
Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies
Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders
Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments
Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost‑effectiveness
Education And Experience
Bachelor’s degree in Business, Risk Management, or related field; Juris Doctor preferred.
Minimum 5 years of claims management experience, including Auto, GL, and Workers’ Compensation
Prior Management experience overseeing a claims team
Experience in construction, landscaping, or related industries
Demonstrated expertise in large deductible programs, high‑volume claim handling, complex/litigated claims, and TPA oversight
Proven record of improving workers’ compensation claim outcomes for employees
Strong background in change management and process improvement, including improving field‑level claim intake processes
Excellent communication and leadership skills
Advanced organizational and analytical capabilities with strong attention to detail.
Bilingual (Spanish)
Physical Demands/Requirements
Constant operation of a computer and other office productivity machinery, such as a calculator, photocopier, and computer printer
Position is sedentary; must be able to remain in a stationary position for a majority of the time
Operates in an office environment and requires in‑person presence
Work Environment
Work is conducted in a professional office environment, with a collaborative and dynamic team setting, and requires in‑person presence
BrightView Landscapes, LLC is an Equal Opportunity and E‑Verify Employer. This job description is subject to change at any time. BrightView offers a suite of health, wellness, and financial benefits to full‑time team members. Benefits offerings for full‑time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401(k) savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process. It’s Not Just a Team. It’s One BrightView.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Finance and Sales
Industries Facilities Services
#J-18808-Ljbffr