AutoNation
Join to apply for the
Service Advisor
role at
AutoNation .
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the technician’s recommendations to the customer in easy‑to‑understand language and suggest upsell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm, and prepare appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner upon arrival.
Determine vehicle needs based on customer information and a vehicle walk‑around, inspection, and test drive.
Use a consultative selling process to assist customers in planning ongoing required maintenance.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle, according to their preferred communication method.
Ensure customer satisfaction after service.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to build loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license and an acceptable, safe driving record.
This is a commission‑based role with an average monthly income of $2‑8k per month.
Benefits and Perks
Competitive compensation and 401(k) matching.
Health, dental, vision, and maternity benefits.
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
Access amazing deals and discounts through YouDecide.
Support DRVPNK—a mission to raise and donate millions of dollars to cancer research and treatment.
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We empower our customers to make the best decisions for their needs across a network of dealerships nationwide. Through DRVPNK, we have raised over $40 million for cancer‑related causes, demonstrating our commitment to positive impact in our communities.
AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
#J-18808-Ljbffr
Service Advisor
role at
AutoNation .
As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You will explain the technician’s recommendations to the customer in easy‑to‑understand language and suggest upsell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm, and prepare appointments with customers to ensure a great service experience.
Meet or exceed targeted sales goals and the targeted customer satisfaction index.
Greet customers in a friendly manner upon arrival.
Determine vehicle needs based on customer information and a vehicle walk‑around, inspection, and test drive.
Use a consultative selling process to assist customers in planning ongoing required maintenance.
Produce repair orders for customers, including cost and time estimates, with full transparency.
Communicate frequently with technicians and parts associates to ensure timely completion of work.
Follow up with customers on the status of their vehicle, according to their preferred communication method.
Ensure customer satisfaction after service.
Gain superior product knowledge to effectively help customers.
Provide an exceptional customer experience to build loyalty.
Requirements
High school diploma or equivalent.
Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Prior sales experience preferred but not required.
Demonstrated communication, consultative, interpersonal, and organizational skills.
The willingness to follow up with customers.
Experience and desire to work with technology.
Valid in‑state driver’s license and an acceptable, safe driving record.
This is a commission‑based role with an average monthly income of $2‑8k per month.
Benefits and Perks
Competitive compensation and 401(k) matching.
Health, dental, vision, and maternity benefits.
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
Access amazing deals and discounts through YouDecide.
Support DRVPNK—a mission to raise and donate millions of dollars to cancer research and treatment.
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. We empower our customers to make the best decisions for their needs across a network of dealerships nationwide. Through DRVPNK, we have raised over $40 million for cancer‑related causes, demonstrating our commitment to positive impact in our communities.
AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help foster a culture of belonging while contributing to our revolutionary work in the automotive industry.
#J-18808-Ljbffr