AutoNation
Service Advisor - AutoNation Chevy Arrowhead
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Service Advisor - AutoNation Chevy Arrowhead
role at
AutoNation . As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. In this position, you’ll get out from behind the desk and play an active role in the service lane. You are expected to explain the Service Technician’s recommendations in easy‑to‑understand language and suggest up‑sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm, and prepare for appointments with customers to provide a great service experience
Meet or exceed targeted sales goals and the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning ongoing required maintenance
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on preferred communication
Ensure customer satisfaction and gain superior product knowledge to help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and an acceptable, safe driving record
Benefits & Perks
Competitive compensation and 401(k) matching
Health, dental, vision insurance and maternity benefits supporting work‑life balance
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access to deals and discounts through YouDecide
Participation in the DRVPNK charity program to support cancer research and treatment
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers. With a nationwide network of dealerships, AutoNation provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through the DRVPNK program AutoNation has raised over $40 million for cancer‑related causes, demonstrating its commitment to making a positive difference in communities.
EEO Statement AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds and encourage those who may not meet every requirement to apply. By joining our team you will help us foster a culture of belonging and contribute to revolutionary work within the automotive industry.
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Service Advisor - AutoNation Chevy Arrowhead
role at
AutoNation . As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. With your communication skills and automotive knowledge, you’ll use leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.
Position Overview Working in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. In this position, you’ll get out from behind the desk and play an active role in the service lane. You are expected to explain the Service Technician’s recommendations in easy‑to‑understand language and suggest up‑sell opportunities to keep the customer’s vehicle safe.
What Will I Do Every Day?
Set, confirm, and prepare for appointments with customers to provide a great service experience
Meet or exceed targeted sales goals and the targeted customer satisfaction index
Greet customers in a friendly manner when they arrive
Determine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drives
Use a consultative selling process to assist customers in planning ongoing required maintenance
Produce repair orders for customers, including cost and time estimates, with full transparency
Communicate frequently with technicians and parts associates to ensure timely completion of work
Follow up with customers on the status of their vehicle, based on preferred communication
Ensure customer satisfaction and gain superior product knowledge to help customers
Provide an exceptional customer experience to drive loyalty
Requirements
High school diploma or equivalent
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and organizational skills
Willingness to follow up with customers
Experience and desire to work with technology
Valid in‑state driver’s license and an acceptable, safe driving record
Benefits & Perks
Competitive compensation and 401(k) matching
Health, dental, vision insurance and maternity benefits supporting work‑life balance
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
Access to deals and discounts through YouDecide
Participation in the DRVPNK charity program to support cancer research and treatment
About AutoNation AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions to empower customers. With a nationwide network of dealerships, AutoNation provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. Through the DRVPNK program AutoNation has raised over $40 million for cancer‑related causes, demonstrating its commitment to making a positive difference in communities.
EEO Statement AutoNation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds and encourage those who may not meet every requirement to apply. By joining our team you will help us foster a culture of belonging and contribute to revolutionary work within the automotive industry.
#J-18808-Ljbffr