RightRez (A Mize Company)
Remote Customer Success Manager – $85‑$110k + 10% (Legal Tech)
This is a full‑time remote role for a Customer Success Manager. The position is responsible for managing and supporting a portfolio of assigned client accounts.
You will own the relationships with your clients, act as a trusted advisor, provide technical support and troubleshooting as needed, and manage client projects. As a CSM, you will also be responsible for inside sales, identifying opportunities for account growth and increased value within the existing client base.
You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more.
Key Responsibilities
Build and maintain excellent business relationships with all clients
Own assigned client accounts, providing software support and guidance, and executing strategic growth plans
Forecast and track key account metrics
Manage multiple client support requests, prioritizing to meet client needs
Effectively document client interactions, software issues and defects
Analyze and recommend client business processes and best practices
Provide the product team with client needs and feedback
Train clients to use software effectively
Plan and execute client implementations of software
Daily monitoring of production software environments
Participate in evening/weekend on‑call rotation
Benefits You Will Enjoy
Comprehensive Benefits Package including medical, dental, and life insurance plans
Retirement savings plan with company match
Paid holidays
Personal time off
Requirements
Minimum of 3 years as a Customer Success Manager or equivalent client‑facing account management role
Experience with airline reservation processes, Global Distribution Systems, and Passenger Name Records
Analytical and troubleshooting skills
Ability to work with and understand software functionality in detail
Experience troubleshooting proprietary applications
Self‑management with time‑management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
Ability to research, create, and document requirements, processes, and technical specifications
Basic knowledge of SQL (plus; APIs are a plus)
Please submit your CV in English.
Seniority level Not Applicable
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at RightRez (A Mize Company) by 2x.
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You will own the relationships with your clients, act as a trusted advisor, provide technical support and troubleshooting as needed, and manage client projects. As a CSM, you will also be responsible for inside sales, identifying opportunities for account growth and increased value within the existing client base.
You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more.
Key Responsibilities
Build and maintain excellent business relationships with all clients
Own assigned client accounts, providing software support and guidance, and executing strategic growth plans
Forecast and track key account metrics
Manage multiple client support requests, prioritizing to meet client needs
Effectively document client interactions, software issues and defects
Analyze and recommend client business processes and best practices
Provide the product team with client needs and feedback
Train clients to use software effectively
Plan and execute client implementations of software
Daily monitoring of production software environments
Participate in evening/weekend on‑call rotation
Benefits You Will Enjoy
Comprehensive Benefits Package including medical, dental, and life insurance plans
Retirement savings plan with company match
Paid holidays
Personal time off
Requirements
Minimum of 3 years as a Customer Success Manager or equivalent client‑facing account management role
Experience with airline reservation processes, Global Distribution Systems, and Passenger Name Records
Analytical and troubleshooting skills
Ability to work with and understand software functionality in detail
Experience troubleshooting proprietary applications
Self‑management with time‑management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines
Ability to research, create, and document requirements, processes, and technical specifications
Basic knowledge of SQL (plus; APIs are a plus)
Please submit your CV in English.
Seniority level Not Applicable
Employment type Full‑time
Job function Other
Referrals increase your chances of interviewing at RightRez (A Mize Company) by 2x.
#J-18808-Ljbffr