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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description General Description and Function:
PRISM North Texas’s IT Field Technician role is responsible for providing remote, deskside, and onsite IT service desk support to resolve technical issues as well as providing a world class client experience daily. IT Field Technicians follow documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process either remotely or onsite in our clinics.
Responsibilities
Specific Responsibilities of the Job:
Troubleshoot and resolve basic desktop, software, network and server issues
Assist users with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, and software
Provide fast and friendly support for clinical End Users, Providers, and Executives
Maintain availability in service desk call queue to ensure minimal hold times
Responsible for creating and maintaining high quality, detailed documentation
Offer guidance on technology use and best practices
Process Active Directory user account adds / removes / change
Work with vendor representatives to resolve software and hardware issues
Perform basic virus remediation where required
Onboard computers and perform repeatable script-based troubleshooting
Actively assist on projects (Office Setups, Mass PC deployments etc.) under supervision
Notify IT Management when outdated equipment causes repeated issues
Document all work on service tickets and projects in real time within ticketing system to published standards
Respond to client requests promptly in accordance with published SLAS, then communicate promptly throughout ticket lifecycle to maintain a high degree of client satisfaction
Set proper expectations for client follow up and follow through on all commitments
Perform on-site technical and customer service support, to include:
Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
Performs scheduled maintenance and repairs of clients’ technical systems and equipment
Network switch and server room cable management
Work with senior resources to diagnose, troubleshoot, repair, and debug complex technical computer systems, and software
Follows standard procedures to isolate and fix problems in malfunctioning equipment or software.
Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
Deliver an excellent customer experience in all interactions
Report design, reliability, and maintenance problems or bugs to appropriate technical support team
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in PRISM North Texas policies, procedures, field guidelines
Demonstrate a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
Maintain tools and equipment properly and ensures that they are all in good working order
Participate in all on-going product, equipment, technical and business-related training to maintain necessary certifications, skills, and professional knowledge
Create and maintain client PC build sheet documentation to ensure new PC deployments are properly documented
All other duties assigned
Required Skills
Required Knowledge, Skills and Abilities: Job Requirements:
Basic working knowledge of Internet, e-mail, system security, telecommunications and data communications
Basic knowledge of MS Office/O365 (Word, Excel, Outlook, PowerPoint, MS Teams).
Excellent written and verbal communication skills.
Interpersonal/human relations, organizations, and problem-solving skills.
Ability to meet deadlines and work productively in a collaborative environment.
Ability to work in a fast-paced, dynamic environment.
Ability to maintain confidentiality.
Education and Experience:
Associates degree in technology related field OR equivalent combination of education and work experience
1+ year of experience in supporting Microsoft Environments
Uses sound judgement when working with clients
Works well without supervision
Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
Excellent problem solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations
Alignment with PRISM North Texas’s Core Values
Must be able to sit prolonged periods sitting at a desk and working on a computer.
Must be able to lift 35-50 pounds at times
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job DescriptionJob Description General Description and Function:
PRISM North Texas’s IT Field Technician role is responsible for providing remote, deskside, and onsite IT service desk support to resolve technical issues as well as providing a world class client experience daily. IT Field Technicians follow documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process either remotely or onsite in our clinics.
Responsibilities
Specific Responsibilities of the Job:
Troubleshoot and resolve basic desktop, software, network and server issues
Assist users with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, and software
Provide fast and friendly support for clinical End Users, Providers, and Executives
Maintain availability in service desk call queue to ensure minimal hold times
Responsible for creating and maintaining high quality, detailed documentation
Offer guidance on technology use and best practices
Process Active Directory user account adds / removes / change
Work with vendor representatives to resolve software and hardware issues
Perform basic virus remediation where required
Onboard computers and perform repeatable script-based troubleshooting
Actively assist on projects (Office Setups, Mass PC deployments etc.) under supervision
Notify IT Management when outdated equipment causes repeated issues
Document all work on service tickets and projects in real time within ticketing system to published standards
Respond to client requests promptly in accordance with published SLAS, then communicate promptly throughout ticket lifecycle to maintain a high degree of client satisfaction
Set proper expectations for client follow up and follow through on all commitments
Perform on-site technical and customer service support, to include:
Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
Performs scheduled maintenance and repairs of clients’ technical systems and equipment
Network switch and server room cable management
Work with senior resources to diagnose, troubleshoot, repair, and debug complex technical computer systems, and software
Follows standard procedures to isolate and fix problems in malfunctioning equipment or software.
Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
Deliver an excellent customer experience in all interactions
Report design, reliability, and maintenance problems or bugs to appropriate technical support team
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in PRISM North Texas policies, procedures, field guidelines
Demonstrate a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
Maintain tools and equipment properly and ensures that they are all in good working order
Participate in all on-going product, equipment, technical and business-related training to maintain necessary certifications, skills, and professional knowledge
Create and maintain client PC build sheet documentation to ensure new PC deployments are properly documented
All other duties assigned
Required Skills
Required Knowledge, Skills and Abilities: Job Requirements:
Basic working knowledge of Internet, e-mail, system security, telecommunications and data communications
Basic knowledge of MS Office/O365 (Word, Excel, Outlook, PowerPoint, MS Teams).
Excellent written and verbal communication skills.
Interpersonal/human relations, organizations, and problem-solving skills.
Ability to meet deadlines and work productively in a collaborative environment.
Ability to work in a fast-paced, dynamic environment.
Ability to maintain confidentiality.
Education and Experience:
Associates degree in technology related field OR equivalent combination of education and work experience
1+ year of experience in supporting Microsoft Environments
Uses sound judgement when working with clients
Works well without supervision
Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
Excellent problem solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations
Alignment with PRISM North Texas’s Core Values
Must be able to sit prolonged periods sitting at a desk and working on a computer.
Must be able to lift 35-50 pounds at times
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.