Prism Health North Texas
IT Field Technician Job – Dallas, TX
Prism Health North Texas, Dallas, Texas, United States, 75215
Overview
IT Field Technician Job – Dallas, TX
at Prism Health North Texas. This role provides remote, deskside, and onsite IT service desk support to resolve technical issues and deliver a strong client experience. Technicians follow documented policies and procedures to set ticket priority and resolve issues per the standard escalation process, either remotely or onsite in clinics. Responsibilities
Troubleshoot and resolve basic desktop, software, network and server issues Assist users with installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, and software Provide fast and friendly support for clinical End Users, Providers, and Executives Maintain availability in the service desk call queue to ensure minimal hold times Create and maintain high-quality, detailed documentation Offer guidance on technology use and best practices Process Active Directory user account adds/removes/changes Work with vendor representatives to resolve software and hardware issues Perform basic virus remediation where required Onboard computers and perform repeatable script-based troubleshooting Assist on projects under supervision (Office Setups, Mass PC deployments, etc.) Notify IT Management when outdated equipment causes repeated issues Document all work on service tickets and projects in real time within the ticketing system Respond to client requests promptly in accordance with published SLAs and communicate throughout the ticket lifecycle Set proper expectations for client follow-up and follow-through on commitments Provide on-site technical and customer service support, including: Emergency/unscheduled repairs of on-site technical systems and equipment Scheduled maintenance and repairs of client systems and equipment Network switch and server room cable management Work with senior resources to diagnose, troubleshoot, repair, and debug complex systems Follow standard procedures to isolate and fix problems Perform routine cleanup of client network closets and update documentation Deliver an excellent customer experience in all interactions Report design, reliability, and maintenance problems to the appropriate technical support team Comply with safety requirements and training as per Prism North Texas policies Demonstrate a proactive approach toward safety, health, and quality Maintain tools and equipment in good working order Participate in ongoing training to maintain certifications and knowledge Create and maintain client PC build documentation for deployments Perform other duties as assigned Qualifications
Required Knowledge, Skills and Abilities
Job Requirements
Basic working knowledge of Internet, e-mail, system security, telecommunications and data communications Basic knowledge of MS Office/O365 (Word, Excel, Outlook, PowerPoint, MS Teams) Excellent written and verbal communication skills Interpersonal and problem-solving skills Ability to meet deadlines and work productively in a collaborative environment Ability to work in a fast-paced, dynamic environment Ability to maintain confidentiality Education and Experience
Associates degree in technology-related field OR equivalent combination of education and work experience 1+ year of experience in supporting Microsoft Environments Uses sound judgement when working with clients Works well without supervision Knowledge of VoIP, voicemail, analog, and vendor-specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes; team player; maintain calm and professional demeanor in high-stress situations Alignment with Prism North Texas’s Core Values Must be able to sit for prolonged periods at a desk and work on a computer Must be able to lift 35-50 pounds at times
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IT Field Technician Job – Dallas, TX
at Prism Health North Texas. This role provides remote, deskside, and onsite IT service desk support to resolve technical issues and deliver a strong client experience. Technicians follow documented policies and procedures to set ticket priority and resolve issues per the standard escalation process, either remotely or onsite in clinics. Responsibilities
Troubleshoot and resolve basic desktop, software, network and server issues Assist users with installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, and software Provide fast and friendly support for clinical End Users, Providers, and Executives Maintain availability in the service desk call queue to ensure minimal hold times Create and maintain high-quality, detailed documentation Offer guidance on technology use and best practices Process Active Directory user account adds/removes/changes Work with vendor representatives to resolve software and hardware issues Perform basic virus remediation where required Onboard computers and perform repeatable script-based troubleshooting Assist on projects under supervision (Office Setups, Mass PC deployments, etc.) Notify IT Management when outdated equipment causes repeated issues Document all work on service tickets and projects in real time within the ticketing system Respond to client requests promptly in accordance with published SLAs and communicate throughout the ticket lifecycle Set proper expectations for client follow-up and follow-through on commitments Provide on-site technical and customer service support, including: Emergency/unscheduled repairs of on-site technical systems and equipment Scheduled maintenance and repairs of client systems and equipment Network switch and server room cable management Work with senior resources to diagnose, troubleshoot, repair, and debug complex systems Follow standard procedures to isolate and fix problems Perform routine cleanup of client network closets and update documentation Deliver an excellent customer experience in all interactions Report design, reliability, and maintenance problems to the appropriate technical support team Comply with safety requirements and training as per Prism North Texas policies Demonstrate a proactive approach toward safety, health, and quality Maintain tools and equipment in good working order Participate in ongoing training to maintain certifications and knowledge Create and maintain client PC build documentation for deployments Perform other duties as assigned Qualifications
Required Knowledge, Skills and Abilities
Job Requirements
Basic working knowledge of Internet, e-mail, system security, telecommunications and data communications Basic knowledge of MS Office/O365 (Word, Excel, Outlook, PowerPoint, MS Teams) Excellent written and verbal communication skills Interpersonal and problem-solving skills Ability to meet deadlines and work productively in a collaborative environment Ability to work in a fast-paced, dynamic environment Ability to maintain confidentiality Education and Experience
Associates degree in technology-related field OR equivalent combination of education and work experience 1+ year of experience in supporting Microsoft Environments Uses sound judgement when working with clients Works well without supervision Knowledge of VoIP, voicemail, analog, and vendor-specific hardware/software Excellent problem solving and client relationship skills Excellent verbal and written communication skills Ability to learn and retain new technology skills and troubleshooting processes; team player; maintain calm and professional demeanor in high-stress situations Alignment with Prism North Texas’s Core Values Must be able to sit for prolonged periods at a desk and work on a computer Must be able to lift 35-50 pounds at times
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