UCSF Health
Overview
Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction, and troubleshooting / problem-solving to technical staff and end users for hardware, software, network, and related computer systems, handheld and peripheral devices, and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use. Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades. IT - Field Services, Full Time. This is a mid-level support position for problem resolution and providing technical recommendations for more complex problems. Incumbent participates in system administration with appropriate tools (e.g., Microsoft ADUC, MS System Configuration Manager, Tivoli Endpoint Manager). Responsibilities include maintaining secure and confidential information, resolving technical issues for desktops, laptops, printers and other peripherals, providing software support and training for applications across devices, documenting requests and resolutions, tracking hours in the help desk system, and delivering customer-focused service via phone, remote, and onsite support. The role requires flexible scheduling, including nights and weekends, and supports a 7x24 environment with on-call responsibilities in a clinical setting. The hourly range for this position is $34.02 - $60.02. For more information about UCSF compensation and benefits, please visit the official UCSF compensation page. Responsibilities
Provide day-to-day advanced consultation, training, instruction, and troubleshooting to technical staff and end users for hardware, software, network, and related computer systems, including handheld and peripheral devices. Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use; develop tests and report on configurations and behavior. Develop and provide technical documentation and training; assess needs and recommend hardware and software acquisitions and upgrades. Participate in system administration using tools such as Microsoft ADUC, MS System Configuration Manager, and Tivoli Endpoint Manager; manage complex problem resolution and user training. Maintain secure and confidential information; resolve desktop, laptop, printer, and other peripheral issues; provide software support and user training for applications across devices (Windows, macOS, Android, iOS). Document requests and incidents in the help desk ticketing system; provide customer status updates; balance technical knowledge with high levels of customer service; perform on-call and after-hours support as needed. Follow enterprise desktop support processes (onboarding, desktop engineering tools, security processes, customer outreach, etc.) and collaborate with cross-functional teams. Support a 7x24 clinical environment with potential on-call responsibilities and onsite work in San Francisco. Required Qualifications Bachelor’s degree in Computer Science, Information Systems, or a similar degree, or one year of applicable experience. Two or more years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment, and/or equivalent experience/training. Expert proficiency supporting the latest MS Windows environment and up to three versions before it, Macintosh OS X, and MS Office; proficiency troubleshooting Word, Excel, and Outlook. Ability to act as a Desktop Hardware & Software consultant and help customers purchase appropriate hardware and software. Ability to troubleshoot and support network connections for workstations and printers, VPN, and wireless environments. Experience configuring, troubleshooting, and supporting escalated end-user systems across desktop, laptop, and mobile devices (Windows, macOS, Android, iOS). Broad knowledge of enterprise system functions and the ability to use this information to troubleshoot; familiarity with desktop support processes in an enterprise environment. Strong interpersonal, collaboration, and communication skills; knowledge of collaboration tools and services. Working knowledge of server internals for troubleshooting and issue isolation. Advanced skill in creating technical documentation for complex processes and applications. Experience developing and administering formal technical training to users at multiple levels; ability to deliver advanced desk-side and group training. General knowledge of IT products and services; ability to solve problems and escalate appropriately when needed. Understanding of IT Service Management, incident and request management in an enterprise environment. Ability and flexibility to support a 7x24 clinical environment with potential on-call responsibilities and to work onsite in San Francisco. Preferred Qualifications Relevant technical certification (Microsoft, Apple, A+, PMP, ITIL, MCP, MSCE, MSCA, CCNA, HDI, etc.). A valid California driver’s license may be required for travel. Experience in health care is strongly desired. About UCSF
UCSF Health focuses on innovative patient care, advanced technology, and pioneering research. UCSF is committed to equity and diversity and maintains the PRIDE values: professionalism, respect, integrity, diversity, and excellence. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Location
San Francisco, CA; On-site in San Francisco with some sites in the wider Bay Area.
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Typically found in large central departments serving multiple departments or units, this family involves providing day-to-day advanced consultation, training, instruction, and troubleshooting / problem-solving to technical staff and end users for hardware, software, network, and related computer systems, handheld and peripheral devices, and ensures their operation for individuals and groups of computer users. Analyzes, recommends, installs, configures, and evaluates systems and tools for internal and end-user use. Develops and conducts tests of hardware and software and reports on configurations and behavior. Develops and provides technical documentation and training. Assesses needs and recommends hardware and software acquisitions and upgrades. IT - Field Services, Full Time. This is a mid-level support position for problem resolution and providing technical recommendations for more complex problems. Incumbent participates in system administration with appropriate tools (e.g., Microsoft ADUC, MS System Configuration Manager, Tivoli Endpoint Manager). Responsibilities include maintaining secure and confidential information, resolving technical issues for desktops, laptops, printers and other peripherals, providing software support and training for applications across devices, documenting requests and resolutions, tracking hours in the help desk system, and delivering customer-focused service via phone, remote, and onsite support. The role requires flexible scheduling, including nights and weekends, and supports a 7x24 environment with on-call responsibilities in a clinical setting. The hourly range for this position is $34.02 - $60.02. For more information about UCSF compensation and benefits, please visit the official UCSF compensation page. Responsibilities
Provide day-to-day advanced consultation, training, instruction, and troubleshooting to technical staff and end users for hardware, software, network, and related computer systems, including handheld and peripheral devices. Analyze, recommend, install, configure, and evaluate systems and tools for internal and end-user use; develop tests and report on configurations and behavior. Develop and provide technical documentation and training; assess needs and recommend hardware and software acquisitions and upgrades. Participate in system administration using tools such as Microsoft ADUC, MS System Configuration Manager, and Tivoli Endpoint Manager; manage complex problem resolution and user training. Maintain secure and confidential information; resolve desktop, laptop, printer, and other peripheral issues; provide software support and user training for applications across devices (Windows, macOS, Android, iOS). Document requests and incidents in the help desk ticketing system; provide customer status updates; balance technical knowledge with high levels of customer service; perform on-call and after-hours support as needed. Follow enterprise desktop support processes (onboarding, desktop engineering tools, security processes, customer outreach, etc.) and collaborate with cross-functional teams. Support a 7x24 clinical environment with potential on-call responsibilities and onsite work in San Francisco. Required Qualifications Bachelor’s degree in Computer Science, Information Systems, or a similar degree, or one year of applicable experience. Two or more years of experience in a desktop support or help desk position, supporting Windows and Macintosh computers in a complex networked environment, and/or equivalent experience/training. Expert proficiency supporting the latest MS Windows environment and up to three versions before it, Macintosh OS X, and MS Office; proficiency troubleshooting Word, Excel, and Outlook. Ability to act as a Desktop Hardware & Software consultant and help customers purchase appropriate hardware and software. Ability to troubleshoot and support network connections for workstations and printers, VPN, and wireless environments. Experience configuring, troubleshooting, and supporting escalated end-user systems across desktop, laptop, and mobile devices (Windows, macOS, Android, iOS). Broad knowledge of enterprise system functions and the ability to use this information to troubleshoot; familiarity with desktop support processes in an enterprise environment. Strong interpersonal, collaboration, and communication skills; knowledge of collaboration tools and services. Working knowledge of server internals for troubleshooting and issue isolation. Advanced skill in creating technical documentation for complex processes and applications. Experience developing and administering formal technical training to users at multiple levels; ability to deliver advanced desk-side and group training. General knowledge of IT products and services; ability to solve problems and escalate appropriately when needed. Understanding of IT Service Management, incident and request management in an enterprise environment. Ability and flexibility to support a 7x24 clinical environment with potential on-call responsibilities and to work onsite in San Francisco. Preferred Qualifications Relevant technical certification (Microsoft, Apple, A+, PMP, ITIL, MCP, MSCE, MSCA, CCNA, HDI, etc.). A valid California driver’s license may be required for travel. Experience in health care is strongly desired. About UCSF
UCSF Health focuses on innovative patient care, advanced technology, and pioneering research. UCSF is committed to equity and diversity and maintains the PRIDE values: professionalism, respect, integrity, diversity, and excellence. Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Location
San Francisco, CA; On-site in San Francisco with some sites in the wider Bay Area.
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