PointFive
Overview
Customer Success Manager at PointFive. This role focuses on helping customers achieve measurable outcomes by driving adoption, engagement, and expansion through automation, data, and digital programs. You will act as a trusted advisor, providing technical guidance at scale while collaborating with internal teams to ensure customer feedback shapes our product and strategy. This is a hybrid role based in New York City. Job Responsibilities
Manage the customer lifecycle at scale, ensuring a seamless experience from onboarding through adoption and maturity. Leverage automation, digital programs, and data-driven insights to help customers reach their business goals. Provide technical guidance around best practices for optimizing cloud efficiency, engaging with engineering, DevOps, and FinOps teams. Proactively monitor customer usage, health, and engagement to identify risks early and deploy interventions to maximize value realization. Serve as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support, and GTM strategies. Create scalable content (guides, playbooks, enablement materials) to drive self-service adoption and technical enablement. Partner with Sales to identify expansion and upsell opportunities through scaled programs. Job Requirements
4+ years of experience in Customer Success, preferably in a SaaS company with technical products. Familiarity with cloud platforms, APIs, and enterprise SaaS environments (experience with DevOps, engineering, or FinOps teams a plus). Strong communication skills with the ability to engage technical and business audiences across digital channels. Data-driven and analytical, leveraging customer insights to shape engagement and adoption strategies. Organized, proactive, and able to manage multiple accounts with a scale-first approach. Self-starter, comfortable working in a fast-paced startup environment. Minimal travel required (up to 10%). Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service Software Development
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Customer Success Manager at PointFive. This role focuses on helping customers achieve measurable outcomes by driving adoption, engagement, and expansion through automation, data, and digital programs. You will act as a trusted advisor, providing technical guidance at scale while collaborating with internal teams to ensure customer feedback shapes our product and strategy. This is a hybrid role based in New York City. Job Responsibilities
Manage the customer lifecycle at scale, ensuring a seamless experience from onboarding through adoption and maturity. Leverage automation, digital programs, and data-driven insights to help customers reach their business goals. Provide technical guidance around best practices for optimizing cloud efficiency, engaging with engineering, DevOps, and FinOps teams. Proactively monitor customer usage, health, and engagement to identify risks early and deploy interventions to maximize value realization. Serve as a customer advocate internally, synthesizing insights from customer interactions and usage data to influence product development, support, and GTM strategies. Create scalable content (guides, playbooks, enablement materials) to drive self-service adoption and technical enablement. Partner with Sales to identify expansion and upsell opportunities through scaled programs. Job Requirements
4+ years of experience in Customer Success, preferably in a SaaS company with technical products. Familiarity with cloud platforms, APIs, and enterprise SaaS environments (experience with DevOps, engineering, or FinOps teams a plus). Strong communication skills with the ability to engage technical and business audiences across digital channels. Data-driven and analytical, leveraging customer insights to shape engagement and adoption strategies. Organized, proactive, and able to manage multiple accounts with a scale-first approach. Self-starter, comfortable working in a fast-paced startup environment. Minimal travel required (up to 10%). Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service Software Development
#J-18808-Ljbffr