Novant Health
Patient Services Coordinator III
Novant Health, Concord, North Carolina, United States, 28027
What We Offer
Novant Health Primary Care Poplar Tent is seeking a Full‑Time Patient Service Coordinator III. The PSC III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections; scheduling patient appointments in a timely manner; verifying patient charges in the electronic system, rechecking insurance information, scheduling return appointments when appropriate and collecting balances due; running daily close reports, reconciling all cash, checks and credit card charges received for each business day; verifying charges in the charge audit work queue and correcting errors before releasing charges; completing individual and/or practice reconciliation reports, including bank deposit slips; and cross‑training in multiple administrative support functions.
Responsibilities
Complete accurate patient demographic and insurance information in the system; greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas; obtain updated patient registration signature with date and ensure the form is added to the patient record; collect and enter co‑pay. Enter necessary patient demographics if new patient; verify information if established patient; choose appointment time based on patient request, physician/provider availability and urgency of appointment. Work within a team to achieve patient and team goals; share and initiate regular and professional communication with co‑workers; participate in regular staff meetings; work with team to identify opportunities for improvement and actively participate in the improvement process. Have knowledge of medical office software for updating patient demographic information, posting charges, co‑pays, and scheduling patient appointments; possess excellent verbal communication skills; work with changing priorities; have excellent organizational, problem‑solving and critical‑thinking skills; interact with individuals of all cultures and levels of authority. Qualifications
Education:
High School Diploma or GED, required. Experience:
One year of clerical experience in a medical office setting, required; other related experience may be considered in lieu of medical office experience. Required skills:
Knowledge of medical office software (EPIC) for updating patient demographics, posting charges, co‑pays, scheduling appointments; excellent verbal communication skills; ability to work with changing priorities; excellent organizational, problem‑solving and critical‑thinking skills; maintain confidentiality; function as part of a team; possess initiative; basic medical terminology; detailed knowledge of multiple payer billing requirements; familiarity with coding requirements for practice specialty. Preferred skills:
Proficiency in all computer software utilized in practice. Job Opening ID: 121693
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Complete accurate patient demographic and insurance information in the system; greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record. Communicate any changes in demographic and insurance information to the appropriate areas; obtain updated patient registration signature with date and ensure the form is added to the patient record; collect and enter co‑pay. Enter necessary patient demographics if new patient; verify information if established patient; choose appointment time based on patient request, physician/provider availability and urgency of appointment. Work within a team to achieve patient and team goals; share and initiate regular and professional communication with co‑workers; participate in regular staff meetings; work with team to identify opportunities for improvement and actively participate in the improvement process. Have knowledge of medical office software for updating patient demographic information, posting charges, co‑pays, and scheduling patient appointments; possess excellent verbal communication skills; work with changing priorities; have excellent organizational, problem‑solving and critical‑thinking skills; interact with individuals of all cultures and levels of authority. Qualifications
Education:
High School Diploma or GED, required. Experience:
One year of clerical experience in a medical office setting, required; other related experience may be considered in lieu of medical office experience. Required skills:
Knowledge of medical office software (EPIC) for updating patient demographics, posting charges, co‑pays, scheduling appointments; excellent verbal communication skills; ability to work with changing priorities; excellent organizational, problem‑solving and critical‑thinking skills; maintain confidentiality; function as part of a team; possess initiative; basic medical terminology; detailed knowledge of multiple payer billing requirements; familiarity with coding requirements for practice specialty. Preferred skills:
Proficiency in all computer software utilized in practice. Job Opening ID: 121693
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