Puttshack
Restaurant Front of House Manager – Puttshack
Base Pay Range:
$60,000.00/yr - $65,000.00/yr
Puttshack is an upscale, tech‑infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground‑breaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. As a high‑volume, full‑service restaurant/venue with a game component, we need a hospitality manager to oversee operations.
Reporting into the Director of Operations, the Hospitality Manager will help oversee a multi‑faced high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities
Operational Leadership:
Oversee 1–2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
Effectively operate computer systems including a POS system and online team‑member scheduler.
Manage controllable expenses for area of responsibility.
Ensure all side work is appropriately assigned and completed.
Ensure collaboration between kitchen and front‑of‑house operations.
Team Development and Management:
Participate in hiring, training, and developing hourly associates.
Create, maintain, and update associate schedules using weekly and daily forecasts.
Conduct and lead pre‑shift meetings to provide daily focus and offer continuous coaching and direction to hourly staff.
Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience:
Manage guest service issues professionally and with a guest‑centric mindset.
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Compliance and Safety:
Maintain a safe, secure, and healthy work environment and food safety.
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills and Experience
Minimum 2 years of managerial experience in a full‑service restaurant or high‑volume food & beverage, hospitality, and/or social entertainment venue.
Results‑driven; ability to lead/coach team to achieve business objectives/goals.
Strong communication skills with the ability to resolve conflict and provide direction to teams.
Demonstrates financial acumen and strong understanding of restaurant operations.
Tech savvy and willing to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays.
Must pass a post‑offer background check.
Preferred Skills and Experience
Certifications such as ServSafe and state/local licensing requirements.
Hospitality degree preferred.
What’s In It For You
Paid PTO
Health insurance: medical, dental, and vision
Paid parental leave
Equal Opportunity At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.
Referrals increase your chances of interviewing at Puttshack by 2x.
Get notified about new Front of House Manager jobs in Scottsdale, AZ.
#J-18808-Ljbffr
Base Pay Range:
$60,000.00/yr - $65,000.00/yr
Puttshack is an upscale, tech‑infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground‑breaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. As a high‑volume, full‑service restaurant/venue with a game component, we need a hospitality manager to oversee operations.
Reporting into the Director of Operations, the Hospitality Manager will help oversee a multi‑faced high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.
Key Responsibilities
Operational Leadership:
Oversee 1–2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
Effectively operate computer systems including a POS system and online team‑member scheduler.
Manage controllable expenses for area of responsibility.
Ensure all side work is appropriately assigned and completed.
Ensure collaboration between kitchen and front‑of‑house operations.
Team Development and Management:
Participate in hiring, training, and developing hourly associates.
Create, maintain, and update associate schedules using weekly and daily forecasts.
Conduct and lead pre‑shift meetings to provide daily focus and offer continuous coaching and direction to hourly staff.
Drive accountability and consistency by providing constructive coaching and feedback.
Guest Experience:
Manage guest service issues professionally and with a guest‑centric mindset.
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Compliance and Safety:
Maintain a safe, secure, and healthy work environment and food safety.
Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.
Required Skills and Experience
Minimum 2 years of managerial experience in a full‑service restaurant or high‑volume food & beverage, hospitality, and/or social entertainment venue.
Results‑driven; ability to lead/coach team to achieve business objectives/goals.
Strong communication skills with the ability to resolve conflict and provide direction to teams.
Demonstrates financial acumen and strong understanding of restaurant operations.
Tech savvy and willing to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays.
Must pass a post‑offer background check.
Preferred Skills and Experience
Certifications such as ServSafe and state/local licensing requirements.
Hospitality degree preferred.
What’s In It For You
Paid PTO
Health insurance: medical, dental, and vision
Paid parental leave
Equal Opportunity At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.
Referrals increase your chances of interviewing at Puttshack by 2x.
Get notified about new Front of House Manager jobs in Scottsdale, AZ.
#J-18808-Ljbffr