MOURI Tech
This range is provided by MOURI Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $28.00/hr - $34.00/hr
Overview We are seeking a dedicated and skilled Tier 2 Service Desk Analyst to join our dynamic IT support team. This role is essential in providing technical assistance and support to our users, ensuring that all IT-related issues are resolved efficiently. The ideal candidate will possess strong communication skills, a customer-focused attitude, and a solid technical background in various operating systems and IT infrastructure.
Responsibilities
Provide first-line and second-level support for hardware and software issues across various platforms including Windows, macOS, and Linux.
Troubleshoot and resolve technical issues related to computer management, desktop support, and IT infrastructure.
Assist users with software troubleshooting, VPN connectivity, firewall configurations, and network administration tasks.
Manage Active Directory accounts and permissions while ensuring compliance with Group Policy Objects.
Utilize tools such as Zendesk, ServiceNow, or Jira for ticketing and incident management.
Perform analysis of system performance issues and recommend solutions to enhance user experience.
Support mobile devices and ensure proper configuration for seamless connectivity.
Collaborate with network administration teams to address LAN/WAN issues and maintain optimal network performance.
Maintain documentation of all support activities and contribute to knowledge base articles for future reference.
Qualifications
Proven experience in technical support or help desk roles with a strong understanding of computer hardware and software systems.
Proficiency with Google Workspace Admin
Knowledge of TCP/IP networking concepts, DNS configurations, and SCCM for system management.
Experience with Meraki devices or similar networking equipment is a plus.
Strong analytical skills with the ability to diagnose problems effectively.
Excellent communication skills to interact with users at all levels of technical proficiency.
Ability to work independently as well as part of a collaborative team environment.
Familiarity with customer service principles and practices is highly desirable.
Preferred Qualifications CompTIA A+, Network+, or Google certifications a plus
Job Type
Contract
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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Base pay range $28.00/hr - $34.00/hr
Overview We are seeking a dedicated and skilled Tier 2 Service Desk Analyst to join our dynamic IT support team. This role is essential in providing technical assistance and support to our users, ensuring that all IT-related issues are resolved efficiently. The ideal candidate will possess strong communication skills, a customer-focused attitude, and a solid technical background in various operating systems and IT infrastructure.
Responsibilities
Provide first-line and second-level support for hardware and software issues across various platforms including Windows, macOS, and Linux.
Troubleshoot and resolve technical issues related to computer management, desktop support, and IT infrastructure.
Assist users with software troubleshooting, VPN connectivity, firewall configurations, and network administration tasks.
Manage Active Directory accounts and permissions while ensuring compliance with Group Policy Objects.
Utilize tools such as Zendesk, ServiceNow, or Jira for ticketing and incident management.
Perform analysis of system performance issues and recommend solutions to enhance user experience.
Support mobile devices and ensure proper configuration for seamless connectivity.
Collaborate with network administration teams to address LAN/WAN issues and maintain optimal network performance.
Maintain documentation of all support activities and contribute to knowledge base articles for future reference.
Qualifications
Proven experience in technical support or help desk roles with a strong understanding of computer hardware and software systems.
Proficiency with Google Workspace Admin
Knowledge of TCP/IP networking concepts, DNS configurations, and SCCM for system management.
Experience with Meraki devices or similar networking equipment is a plus.
Strong analytical skills with the ability to diagnose problems effectively.
Excellent communication skills to interact with users at all levels of technical proficiency.
Ability to work independently as well as part of a collaborative team environment.
Familiarity with customer service principles and practices is highly desirable.
Preferred Qualifications CompTIA A+, Network+, or Google certifications a plus
Job Type
Contract
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
#J-18808-Ljbffr