Clean Recovery Centers
IT Help Desk Support – Tier 2 IT Support Technician
Company:
Clean Recovery Centers
Location:
Corporate
Department:
Information Technology
Reports To:
IT Manager
Job Summary We are seeking an experienced and technically proficient Tier 2 IT Support Technician to provide advanced troubleshooting and support to end users. This role serves as an escalation point for Tier 1 support, handling more complex issues related to hardware, software, networking, and SaaS applications. The ideal candidate should have strong problem‑solving abilities, advanced knowledge of IT systems, and excellent communication skills to ensure efficient resolution of IT incidents and requests.
Key Responsibilities
Provide second-level technical support for escalated IT issues, including complex software, hardware, and network troubleshooting.
Diagnose and resolve technical problems with Windows and macOS environments, networking, and business‑critical applications.
Perform root cause analysis to prevent recurring issues and improve overall IT efficiency.
Manage user accounts, permissions, and security settings in Active Directory, Microsoft 365, and other enterprise systems.
Administer and troubleshoot SaaS applications such as Admin Center, EDR, MDM, RMM, SIEM and EMR.
Assist with onboarding and offboarding processes, ensuring proper IT resource allocation.
Utilize RMM tools to monitor system health, resolve issues proactively, and ensure uptime of critical IT infrastructure.
Deploy and manage software updates, patches, and security configurations across endpoints.
Troubleshoot network issues, including VPN, Wi‑Fi, DNS, and DHCP configurations.
Assist with firewall, endpoint security, and intrusion detection system monitoring and maintenance.
Implement security best practices and support IT compliance initiatives.
Install, configure, and troubleshoot advanced hardware setups, including servers, workstations, and network devices.
Support virtualized environments and cloud‑based infrastructure as needed.
Work closely with Tier 1 support to provide guidance and training for issue resolution.
Document troubleshooting steps, resolutions, and technical procedures within the IT knowledge base.
Coordinate with third‑party vendors for support and escalations when necessary.
Travel to onsite locations to assist in installations and troubleshooting.
Make recommendations to senior IT positions to further develop services and support.
Qualifications & Skills
2–4 years of experience in IT support, help desk, or system administration roles.
Advanced knowledge of Microsoft Office 365, Active Directory, RMM tools, and enterprise SaaS applications.
Strong networking skills (TCP/IP, VPN, VLANs, firewall management, DNS, DHCP).
Experience with IT asset management, software deployment, and system monitoring tools.
Proficiency in troubleshooting Windows and macOS operating systems.
Knowledge of cybersecurity best practices, endpoint security, and data protection policies.
Excellent verbal and written communication skills.
Strong documentation skills and attention to detail.
Ability to work independently and manage multiple priorities in a fast‑paced environment.
Preferred Qualifications
Certifications such as CompTIA Network+, Security+, or Microsoft 365 Certified.
Experience with scripting and automation (PowerShell, Bash, Python).
Familiarity with IT ticketing systems and SLA management.
Work Environment
Primarily onsite with some remote support responsibilities.
May require lifting and moving IT equipment.
Standard business hours with occasional after‑hours support for critical incidents.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Clean Recovery Centers by 2x.
Location: Tampa, FL | Salary: $50,000.00 – $50,000.00 | Posted 2 weeks ago.
#J-18808-Ljbffr
Clean Recovery Centers
Location:
Corporate
Department:
Information Technology
Reports To:
IT Manager
Job Summary We are seeking an experienced and technically proficient Tier 2 IT Support Technician to provide advanced troubleshooting and support to end users. This role serves as an escalation point for Tier 1 support, handling more complex issues related to hardware, software, networking, and SaaS applications. The ideal candidate should have strong problem‑solving abilities, advanced knowledge of IT systems, and excellent communication skills to ensure efficient resolution of IT incidents and requests.
Key Responsibilities
Provide second-level technical support for escalated IT issues, including complex software, hardware, and network troubleshooting.
Diagnose and resolve technical problems with Windows and macOS environments, networking, and business‑critical applications.
Perform root cause analysis to prevent recurring issues and improve overall IT efficiency.
Manage user accounts, permissions, and security settings in Active Directory, Microsoft 365, and other enterprise systems.
Administer and troubleshoot SaaS applications such as Admin Center, EDR, MDM, RMM, SIEM and EMR.
Assist with onboarding and offboarding processes, ensuring proper IT resource allocation.
Utilize RMM tools to monitor system health, resolve issues proactively, and ensure uptime of critical IT infrastructure.
Deploy and manage software updates, patches, and security configurations across endpoints.
Troubleshoot network issues, including VPN, Wi‑Fi, DNS, and DHCP configurations.
Assist with firewall, endpoint security, and intrusion detection system monitoring and maintenance.
Implement security best practices and support IT compliance initiatives.
Install, configure, and troubleshoot advanced hardware setups, including servers, workstations, and network devices.
Support virtualized environments and cloud‑based infrastructure as needed.
Work closely with Tier 1 support to provide guidance and training for issue resolution.
Document troubleshooting steps, resolutions, and technical procedures within the IT knowledge base.
Coordinate with third‑party vendors for support and escalations when necessary.
Travel to onsite locations to assist in installations and troubleshooting.
Make recommendations to senior IT positions to further develop services and support.
Qualifications & Skills
2–4 years of experience in IT support, help desk, or system administration roles.
Advanced knowledge of Microsoft Office 365, Active Directory, RMM tools, and enterprise SaaS applications.
Strong networking skills (TCP/IP, VPN, VLANs, firewall management, DNS, DHCP).
Experience with IT asset management, software deployment, and system monitoring tools.
Proficiency in troubleshooting Windows and macOS operating systems.
Knowledge of cybersecurity best practices, endpoint security, and data protection policies.
Excellent verbal and written communication skills.
Strong documentation skills and attention to detail.
Ability to work independently and manage multiple priorities in a fast‑paced environment.
Preferred Qualifications
Certifications such as CompTIA Network+, Security+, or Microsoft 365 Certified.
Experience with scripting and automation (PowerShell, Bash, Python).
Familiarity with IT ticketing systems and SLA management.
Work Environment
Primarily onsite with some remote support responsibilities.
May require lifting and moving IT equipment.
Standard business hours with occasional after‑hours support for critical incidents.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Clean Recovery Centers by 2x.
Location: Tampa, FL | Salary: $50,000.00 – $50,000.00 | Posted 2 weeks ago.
#J-18808-Ljbffr