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Desktop Support Analyst
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Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Desktop Support Analyst
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service.
Responsibilities:
Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications.
Manage and support mobile devices approved by the organization, ensuring efficient functionality.
Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems.
Install, configure, and maintain application software, ensuring optimal usability and performance.
Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments.
Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols.
Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications.
Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms.
Provide leadership in technical problem-solving and offer guidance to team members.
Collaborate with teams to ensure reliable backup solutions and system configurations.
Requirements
At least 2 years of experience in technical support within a 50-100 staff environment.
Proficiency with Active Directory and Windows operating systems, including Windows 7, 10, and 11.
Familiarity with Windows Server environments and their functionalities.
Strong expertise in Microsoft Office Suite applications such as Excel, Word, PowerPoint, Access, and Outlook.
Excellent customer service skills paired with strong written and verbal communication abilities.
In-depth understanding of personal computers, printers, networking, and communication interfaces.
Ability to work effectively in a fast-paced environment while managing multiple tasks and meeting tight deadlines.
Experience with Apple products, Citrix, Cisco, and virtualized client applications is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
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Information Technology Industries
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Desktop Support Analyst
role at
Jobs via Dice 2 days ago Be among the first 25 applicants Join to apply for the
Desktop Support Analyst
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
We are looking for a dedicated Desktop Support Analyst to join our team in New York, NY. In this Contract-to-Permanent role, you will be responsible for providing technical expertise and exceptional support to staff, ensuring smooth operation of hardware, software, and network systems. This position requires a proactive problem-solver with strong communication skills and a commitment to delivering outstanding service.
Responsibilities:
Provide timely technical support for desktop and laptop systems, including installation, configuration, and troubleshooting of standard software applications.
Manage and support mobile devices approved by the organization, ensuring efficient functionality.
Assist staff with audio and video conferencing setups, maintaining a thorough understanding of video equipment and related systems.
Install, configure, and maintain application software, ensuring optimal usability and performance.
Troubleshoot and resolve issues related to workstation and server operating systems, maintaining expertise in Windows environments.
Maintain knowledge of networking concepts, including local and wide area networks, wiring schemes, and data communication protocols.
Support PC hardware components and organization-approved software, including messaging clients, web browsers, antivirus tools, and office productivity applications.
Utilize best practices for resolving service requests and incidents, preferably within ServiceNow or similar platforms.
Provide leadership in technical problem-solving and offer guidance to team members.
Collaborate with teams to ensure reliable backup solutions and system configurations.
Requirements
At least 2 years of experience in technical support within a 50-100 staff environment.
Proficiency with Active Directory and Windows operating systems, including Windows 7, 10, and 11.
Familiarity with Windows Server environments and their functionalities.
Strong expertise in Microsoft Office Suite applications such as Excel, Word, PowerPoint, Access, and Outlook.
Excellent customer service skills paired with strong written and verbal communication abilities.
In-depth understanding of personal computers, printers, networking, and communication interfaces.
Ability to work effectively in a fast-paced environment while managing multiple tasks and meeting tight deadlines.
Experience with Apple products, Citrix, Cisco, and virtualized client applications is preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Analyst jobs in
New York, NY . New York, NY $60,000.00-$90,000.00 9 months ago Desktop Support Engineer - (Fulltime) NYC
New York City Metropolitan Area $65,000.00-$72,000.00 1 week ago New York, NY $60,000.00-$80,000.00 1 week ago New York City Metropolitan Area $35.00-$45.00 2 days ago New York, NY $65,000.00-$85,000.00 1 week ago New York City Metropolitan Area 1 day ago New York, NY $100,000.00-$125,000.00 1 week ago New York City Metropolitan Area $55,000.00-$80,000.00 3 days ago Elizabeth, NJ $48,000.00-$57,916.00 3 weeks ago New York, NY $110,000.00-$150,000.00 3 months ago New York, NY $60,000.00-$70,000.00 3 days ago Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM
New York City Metropolitan Area $55,000.00-$80,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr