Russell Tobin
Operations Support System Specialist
Russell Tobin, Arlington, Virginia, United States, 22201
Overview
Russell Tobin & Associates is seeking an Assessment Operations Specialist to work with one of our industry-leading online e-commerce clients. The candidate will support both Assessment Build & Launch and Assessment Support functions, ensuring operational efficiency across the ITA Assessment Operations team. This position is onsite in Arlington, VA.
Base pay range $34.00/hr - $37.00/hr
Location Arlington, VA (onsite)
Job Description The Assessment Operations Team supports end-to-end implementation and subsequent support of Amazon's suite of online assessments. The Assessment Operations Specialist will own tactical assessment work as needed to support broader team projects and may lead small-scale initiatives to implementation. This specialist will support in data retrieval/documentation processes as needed from the team, relying on limited experience and judgment to plan and accomplish goals. The specialist works under general supervision; reporting to a team manager. A certain degree of creativity and latitude is required.
Basic Must-Have Qualifications
2+ years of experience with tech systems; able to learn basic systems. Experience with online assessments, escalation and support management is preferred. Ticket management systems.
Excel – analyze data
Bachelor's degree or equivalent experience
Experience with technical tools and systems
Strong attention to detail and problem-solving abilities
Excellent organizational and time management skills
Ability to work effectively in a fast-paced environment
Key Responsibilities
Execute day-to-day operational tasks across assessment build and support functions
Support the testing and validation of assessment workflows
Assist in troubleshooting and resolving assessment-related issues
Maintain accurate documentation of processes and procedures
Collaborate with internal teams and third-party vendors
Support ticket management and resolution
Contribute to process improvement initiatives
Assist in monitoring and reporting operational metrics
Requirements Must be authorized to work in the United States
Why Join? This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally — all with competitive pay and potential for long-term engagement.
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Seniority level
Associate
Employment type
Contract
Job function
Analyst, Administrative, and Information Technology
Industries
Internet Marketplace Platforms
#J-18808-Ljbffr
Base pay range $34.00/hr - $37.00/hr
Location Arlington, VA (onsite)
Job Description The Assessment Operations Team supports end-to-end implementation and subsequent support of Amazon's suite of online assessments. The Assessment Operations Specialist will own tactical assessment work as needed to support broader team projects and may lead small-scale initiatives to implementation. This specialist will support in data retrieval/documentation processes as needed from the team, relying on limited experience and judgment to plan and accomplish goals. The specialist works under general supervision; reporting to a team manager. A certain degree of creativity and latitude is required.
Basic Must-Have Qualifications
2+ years of experience with tech systems; able to learn basic systems. Experience with online assessments, escalation and support management is preferred. Ticket management systems.
Excel – analyze data
Bachelor's degree or equivalent experience
Experience with technical tools and systems
Strong attention to detail and problem-solving abilities
Excellent organizational and time management skills
Ability to work effectively in a fast-paced environment
Key Responsibilities
Execute day-to-day operational tasks across assessment build and support functions
Support the testing and validation of assessment workflows
Assist in troubleshooting and resolving assessment-related issues
Maintain accurate documentation of processes and procedures
Collaborate with internal teams and third-party vendors
Support ticket management and resolution
Contribute to process improvement initiatives
Assist in monitoring and reporting operational metrics
Requirements Must be authorized to work in the United States
Why Join? This role offers the chance to impact financial performance, gain exposure to strong leadership principles, and grow professionally — all with competitive pay and potential for long-term engagement.
Benefits Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Seniority level
Associate
Employment type
Contract
Job function
Analyst, Administrative, and Information Technology
Industries
Internet Marketplace Platforms
#J-18808-Ljbffr