Service Department Dispatch and Operations Support

Benefits: Company parties Competitive salary Dental insurance Health insurance Training & development Vision insurance Position Overview: We’re looking for a detail-oriented, high-energy professional to join our Service Department. This position is responsible for dispatching technicians, coordinating job schedules, communicating with property managers, and supporting daily operations to keep our fast-paced field services running smoothly. This is a critical, front-line role that requires strong organizational skills, multitasking, and professional communication. Key Responsibilities: Dispatch field technicians across Texas based on job urgency, location, and skillset Monitor job progress, scheduling, and technician availability Maintain daily communication with customers and internal teams Ensure jobs are updated in software (e.g. FieldPulse/QuickBooks) with accurate notes, photos, and status Assist with service call intake, job creation, and scheduling Track job progress from dispatch to completion and follow up as needed Support ops manager with vendor coordination and materials tracking Help manage emergencies, job escalations, and service updates Ideal Candidate Will Have: 2+ years of experience in dispatch, scheduling, or operations (service industry preferred) Excellent communication and customer service skills Strong attention to detail and follow-through Ability to stay calm and organized in a fast-paced environment Proficiency in scheduling or dispatch software (FieldPulse, ServiceTitan, etc. a plus) Familiarity with property management or trade services (HVAC, plumbing, restoration, etc.) What We Offer: Full-time, in-office role with room to grow Supportive team culture with training and mentorship Competitive pay based on experience

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