Wolters Kluwer
Fulfillment Associate, Document Management
Wolters Kluwer, Glen Allen, Virginia, United States, 23060
As a
Fulfillment Associate, Document Management
for Wolters Kluwers CT, you have primary responsibility for providing superior service by analyzing customers requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives. You will report to the Manager, Fulfillment and work from our local office in Glenn Allen, VA. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity. Responsibilities Fulfill orders for internal and external customers by scanning and processing documents. Assist Process Servers in the completion of service for CTs Registered Agent function. Research legal documents. Resolve or escalate issues. Follow requests through to completion. Communicate progress to customers and our teams. Navigate quickly between multiple processing systems and databases. Contribute to customer satisfaction and organizational success. Participate in process improvement programs, best practices, and occasional special projects. Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.
Qualifications Education
High School diploma or equivalent. Prefer some college.
Experience
1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. Good typing skills (30 wpm). #LI-Onsite Experience with ERP systems and databases preferred.
Skills
Order Entry Systems: Proficiency in using order entry software. Attention to Detail: Ability to maintain accuracy in order processing. Customer Service: Basic understanding of customer service principles. Communication: Effective verbal and written communication skills. Time Management: Ability to manage time and prioritize tasks. Team Collaboration: Willingness to work collaboratively with team members. Documentation: Ability to maintain and organize operational documents.
Benefits
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes Americas Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes Americas Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity /affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. #J-18808-Ljbffr
Fulfillment Associate, Document Management
for Wolters Kluwers CT, you have primary responsibility for providing superior service by analyzing customers requests, ensuring compliance and accuracy, resolving or escalating issues, following requests through to completion, and communicating progress to customers and internal teams. You will support the Service of Process (SOP) function by receiving (via personal service, certified, regular mail), processing and scanning documents sent to the office in our capacity as registered agent. You will learn the comprehensive CT product line and jurisdictional rules and regulations; field incoming questions; review and fulfill incoming requests; assist process servers; contribute to customer satisfaction and organizational success; participate in process improvement initiatives. You will report to the Manager, Fulfillment and work from our local office in Glenn Allen, VA. We offer a M-F schedule, full benefits, matching 401k, generous PTO, and a career opportunity. Responsibilities Fulfill orders for internal and external customers by scanning and processing documents. Assist Process Servers in the completion of service for CTs Registered Agent function. Research legal documents. Resolve or escalate issues. Follow requests through to completion. Communicate progress to customers and our teams. Navigate quickly between multiple processing systems and databases. Contribute to customer satisfaction and organizational success. Participate in process improvement programs, best practices, and occasional special projects. Process State and customer documents following established standard operating procedures using proprietary and Microsoft suite applications.
Qualifications Education
High School diploma or equivalent. Prefer some college.
Experience
1+ years customer service experience. Prefer experience in retail, hospitality, or office environment. Good typing skills (30 wpm). #LI-Onsite Experience with ERP systems and databases preferred.
Skills
Order Entry Systems: Proficiency in using order entry software. Attention to Detail: Ability to maintain accuracy in order processing. Customer Service: Basic understanding of customer service principles. Communication: Effective verbal and written communication skills. Time Management: Ability to manage time and prioritize tasks. Team Collaboration: Willingness to work collaboratively with team members. Documentation: Ability to maintain and organize operational documents.
Benefits
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes Americas Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes Americas Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity /affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. #J-18808-Ljbffr