Grinnell College
Overview
Technology Services Desk Manager at Grinnell College. Reports to the Director of Service Management. Supervises Tier 1 and 2 deskside support; provides technical guidance to managers, department heads, administration offices, staff and students. Ensures tasks are completed on time and issues are escalated as needed. Key Responsibilities
Manage the day-to-day activities of the Technology Service Desk Specialist team Recruit, hire, manage and mentor full-time staff and student employees Work with the lifecycle upgrades of campus computers, ordering and deployment Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Higher Education
#J-18808-Ljbffr
Technology Services Desk Manager at Grinnell College. Reports to the Director of Service Management. Supervises Tier 1 and 2 deskside support; provides technical guidance to managers, department heads, administration offices, staff and students. Ensures tasks are completed on time and issues are escalated as needed. Key Responsibilities
Manage the day-to-day activities of the Technology Service Desk Specialist team Recruit, hire, manage and mentor full-time staff and student employees Work with the lifecycle upgrades of campus computers, ordering and deployment Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Higher Education
#J-18808-Ljbffr