Inside Higher Ed
Technology Services Desk Manager - Grinnell, IA
Inside Higher Ed, Grinnell, Iowa, United States, 50177
Overview
Technology Services Desk Manager – Grinnell, IA. This role supervises the Technology Service Desk Specialists and reports to the Director of Service Management. The Manager will supervise Tier 1 and 2 deskside support team members, provide highly technical guidance to managers, department heads, administration offices, staff and students, and ensure tasks are completed on time and issues are appropriately escalated as needed. Responsibilities
Manage the day-to-day activities of the Technology Service Desk Specialist team Recruit, hire, manage and mentor full-time staff and student employees Work with the lifecycle upgrades of campus computers, ordering and deployment Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Online Audio and Video Media
#J-18808-Ljbffr
Technology Services Desk Manager – Grinnell, IA. This role supervises the Technology Service Desk Specialists and reports to the Director of Service Management. The Manager will supervise Tier 1 and 2 deskside support team members, provide highly technical guidance to managers, department heads, administration offices, staff and students, and ensure tasks are completed on time and issues are appropriately escalated as needed. Responsibilities
Manage the day-to-day activities of the Technology Service Desk Specialist team Recruit, hire, manage and mentor full-time staff and student employees Work with the lifecycle upgrades of campus computers, ordering and deployment Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating Provide support to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail and in-person visits Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Online Audio and Video Media
#J-18808-Ljbffr