Gainor Staffing
Our client, a leading law firm based in NYC, is seeking an Information Technology Help Desk Analyst. This position is located fully on site in Midtown Manhattan, and the firm offers excellent benefits. The schedule for this position is Monday through Friday, 12 PM – 8 PM.
Responsibilities
Provide top-notch customer service and build relationships
Triage service requests and resolve incidents in a timely manner
Manage software, hardware, infrastructure, and networking issues
Track requests from start to finish in ticketing system
Manage hardware inventory, setups, and loaner assets
Set up meeting rooms with audio-visual technology
Assist with new technology rollouts and deployments
Manage confidential information with utmost discretion
Provide on-call and after-hours support as needed
Salary: $80-90k annually, based on experience
Excellent benefits include health, dental, vision insurance, and 401(k)
Skills and Qualifications
Bachelor’s degree preferred
3-6 years’ experience in an IT Help Desk support position
Highly effective in problem solving software, hardware, infrastructure, and networking issues
Able to provide on-call and after-hours support as needed
Customer service oriented with excellent communication and organizational skills
Strong dedication to confidentiality and information security
Equal Employment Opportunity Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
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Responsibilities
Provide top-notch customer service and build relationships
Triage service requests and resolve incidents in a timely manner
Manage software, hardware, infrastructure, and networking issues
Track requests from start to finish in ticketing system
Manage hardware inventory, setups, and loaner assets
Set up meeting rooms with audio-visual technology
Assist with new technology rollouts and deployments
Manage confidential information with utmost discretion
Provide on-call and after-hours support as needed
Salary: $80-90k annually, based on experience
Excellent benefits include health, dental, vision insurance, and 401(k)
Skills and Qualifications
Bachelor’s degree preferred
3-6 years’ experience in an IT Help Desk support position
Highly effective in problem solving software, hardware, infrastructure, and networking issues
Able to provide on-call and after-hours support as needed
Customer service oriented with excellent communication and organizational skills
Strong dedication to confidentiality and information security
Equal Employment Opportunity Gainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
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