Marshall Retail Group
Overview
Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment! Location : Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119 Schedule : Monday – Friday, Weekends as needed, 40-50 hours per week Pay : $120,000 - $140,000 salary Job Type : Full-time, Part-time, Temporary/Contract Benefits: Employee Discount Employer-Paid Life Insurance Flex Time Off Disability Insurance Medical, Dental, and Vision Insurance Paid Parental Leave 401(k) with company match Responsibilities
Transformation & Process Design
Assess current Planning processes, identify inefficiencies, and design scalable solutions. Develop and implement standardized workflows across categories (Consumables, Tech, Fashion, Destinations). Partner with Central Data to leverage analytics and automation for smarter, faster decisions.
Change Leadership
Act as a change champion within Planning, building adoption plans for new systems, tools, and processes. Support training, communication, and knowledge transfer to ensure seamless adoption. Foster a culture of continuous improvement and accountability.
Strategic Alignment
Align transformation initiatives with organizational priorities, ensuring Planning enables execution of growth, efficiency, and customer experience strategies. Collaborate with cross-functional partners to ensure end-to-end integration of Planning with Buying, Supply Chain, and Store Operations.
Project Management
Lead transformation projects from design to implementation, including timelines, resource management, and stakeholder engagement. Monitor progress, measure outcomes, and report on key performance indicators.
Qualifications
Bachelor’s degree in Business, Supply Chain, Operations, or related field; Master’s preferred. 5+ years of experience in Planning, Process Improvement, or Transformation roles (retail, travel retail, consumer goods, or logistics experience preferred). Proven track record leading cross-functional projects that improved efficiency or reduced costs. Strong analytical skills with ability to leverage data for decision-making. Skilled in change management and stakeholder engagement. Excellent communication and project management skills. Key Competencies
Strategic thinker with strong execution skills. Ability to simplify complexity and drive clarity. Comfortable challenging the status quo while bringing others along. Results-driven with a customer-first mindset. Collaborative, adaptable, and solutions-oriented. Additional Requirements
Frequent sitting Limited standing, walking, climbing, crouching, bending, pushing, or pulling Limited travel or overnight Occasional travel or overnight Frequent travel or overnight; including international Normal or corrected vision and hearing Can distinguish varying or specific colors, patterns, or materials Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures Typically, indoors Typically, in a consistent temperature Lift 0-25 lbs. Use of fine motor hand functions About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
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Join our Support Center and be a pivotal resource to our field and distribution teams —where innovation, cross-functional collaboration, and career growth come together in an exciting environment! Location : Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119 Schedule : Monday – Friday, Weekends as needed, 40-50 hours per week Pay : $120,000 - $140,000 salary Job Type : Full-time, Part-time, Temporary/Contract Benefits: Employee Discount Employer-Paid Life Insurance Flex Time Off Disability Insurance Medical, Dental, and Vision Insurance Paid Parental Leave 401(k) with company match Responsibilities
Transformation & Process Design
Assess current Planning processes, identify inefficiencies, and design scalable solutions. Develop and implement standardized workflows across categories (Consumables, Tech, Fashion, Destinations). Partner with Central Data to leverage analytics and automation for smarter, faster decisions.
Change Leadership
Act as a change champion within Planning, building adoption plans for new systems, tools, and processes. Support training, communication, and knowledge transfer to ensure seamless adoption. Foster a culture of continuous improvement and accountability.
Strategic Alignment
Align transformation initiatives with organizational priorities, ensuring Planning enables execution of growth, efficiency, and customer experience strategies. Collaborate with cross-functional partners to ensure end-to-end integration of Planning with Buying, Supply Chain, and Store Operations.
Project Management
Lead transformation projects from design to implementation, including timelines, resource management, and stakeholder engagement. Monitor progress, measure outcomes, and report on key performance indicators.
Qualifications
Bachelor’s degree in Business, Supply Chain, Operations, or related field; Master’s preferred. 5+ years of experience in Planning, Process Improvement, or Transformation roles (retail, travel retail, consumer goods, or logistics experience preferred). Proven track record leading cross-functional projects that improved efficiency or reduced costs. Strong analytical skills with ability to leverage data for decision-making. Skilled in change management and stakeholder engagement. Excellent communication and project management skills. Key Competencies
Strategic thinker with strong execution skills. Ability to simplify complexity and drive clarity. Comfortable challenging the status quo while bringing others along. Results-driven with a customer-first mindset. Collaborative, adaptable, and solutions-oriented. Additional Requirements
Frequent sitting Limited standing, walking, climbing, crouching, bending, pushing, or pulling Limited travel or overnight Occasional travel or overnight Frequent travel or overnight; including international Normal or corrected vision and hearing Can distinguish varying or specific colors, patterns, or materials Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures Typically, indoors Typically, in a consistent temperature Lift 0-25 lbs. Use of fine motor hand functions About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.
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