ConnectWise
Overview
ConnectWise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary
The Deal Desk Manager is responsible for providing insight and guidance on shaping and submitting contracts that meet the internal compliance standards and protect the profitability of the deal. This role works in partnership with cross-functional teams to aid the development, negotiation, and execution of company contracts and ensure profitability for the organization.
Responsibilities
Provides support to cross-functional teams with a high attention to detail and conducts research, analysis, and documentation of findings. Coaches and reviews the work of other team members as needed. Leads the creation or improvement of policies, systems, and procedures to maximize efficiency of the quote-to-cash process. Assists in quote and pricing generation and provides opportunity adjustments and validations. Assists with the development, negotiation, and execution of contracts to meet business requirements. Facilitates the deal process with proper communication, internal approvals/sign-off, and support for nonstandard terms and conditions. Triages deal-related requests from the field to cross-functional support teams. Generates acceptable documents to facilitate deal closure and coordinates/RFP responses as needed. Helps resolve order processing and ARR discrepancies and provides necessary reports and project status information to management and other departments. Acts as escalation point and provides approvals to help move deals forward; performs discount and pricing analysis.
Knowledge, Skills, and Abilities
Ability to manage projects and processes independently with limited supervision. Advanced knowledge of the applicable work area; ability to adapt to new technology/processes as per business and partner requirements. Strong organizational, problem-solving, communication, and analytical skills. Versatility and a willingness to work with changing priorities; ability to plan and organize projects. Knowledge of Salesforce, CPQ systems, and Microsoft products; ability to digest complex information and simplify outcomes. High energy, strategic thinker with an open-minded attitude.
Educational/Experience
Bachelor’s degree in related field or equivalent business experience. 4+ years of relevant experience.
Working Conditions
Standard professional environment with ability to work in cross-functional teams and meet deadlines.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact talentacquisition@connectwise.com or 1-800-671-6898.
#J-18808-Ljbffr
ConnectWise is an industry and global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary
The Deal Desk Manager is responsible for providing insight and guidance on shaping and submitting contracts that meet the internal compliance standards and protect the profitability of the deal. This role works in partnership with cross-functional teams to aid the development, negotiation, and execution of company contracts and ensure profitability for the organization.
Responsibilities
Provides support to cross-functional teams with a high attention to detail and conducts research, analysis, and documentation of findings. Coaches and reviews the work of other team members as needed. Leads the creation or improvement of policies, systems, and procedures to maximize efficiency of the quote-to-cash process. Assists in quote and pricing generation and provides opportunity adjustments and validations. Assists with the development, negotiation, and execution of contracts to meet business requirements. Facilitates the deal process with proper communication, internal approvals/sign-off, and support for nonstandard terms and conditions. Triages deal-related requests from the field to cross-functional support teams. Generates acceptable documents to facilitate deal closure and coordinates/RFP responses as needed. Helps resolve order processing and ARR discrepancies and provides necessary reports and project status information to management and other departments. Acts as escalation point and provides approvals to help move deals forward; performs discount and pricing analysis.
Knowledge, Skills, and Abilities
Ability to manage projects and processes independently with limited supervision. Advanced knowledge of the applicable work area; ability to adapt to new technology/processes as per business and partner requirements. Strong organizational, problem-solving, communication, and analytical skills. Versatility and a willingness to work with changing priorities; ability to plan and organize projects. Knowledge of Salesforce, CPQ systems, and Microsoft products; ability to digest complex information and simplify outcomes. High energy, strategic thinker with an open-minded attitude.
Educational/Experience
Bachelor’s degree in related field or equivalent business experience. 4+ years of relevant experience.
Working Conditions
Standard professional environment with ability to work in cross-functional teams and meet deadlines.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact talentacquisition@connectwise.com or 1-800-671-6898.
#J-18808-Ljbffr